Dunkin Express

The line was 30+ people, I got close to the counter and kindly asked if I could get a few ounces of hot water for baby formula. I was told “we don’t do that here, you have to get in line and pay”.

Service: 1

A bagel w/ cream cheese comes untoasted and uncut. You order at a kiosk and it asks for a tip. Please be so for real...

Atmosphere: 1

Food: 1

Service: 1

Dunkin' near gate B20. Way down on the end. Late afternoon service was decent, but not great. I got a decaf, coffee was hot but not very fresh. I had to add cream and Splenda to make it palatable. The donuts in the case looked petrified, been sitting awhile. Quick service tho, I give three stars on that parameter alone...

Atmosphere: 3

Food: 2

Service: 4

Lousy service they made me wait in a long line just to get a knife and cream cheese with my bagel

Glad they were there so I could grab something quick. I got a bagel. You use a kiosk and it was limited. I wanted to get cream cheese but it won’t let me so I tried the second kiosk. Same out come.
Quick stop.

Atmosphere: 3

Food: 3

Service: 3

Quick and easy spot for some coffee while waiting for my flight. I would give it 5 stars but they ask for tips. :-/ As far as my opinion matters (which isn’t much) I think of if I have to order standing up you shouldn’t ask for or expect a tip.

Atmosphere: 4

Food: 4

Service: 4

Absolutely the worst Dunkin on the planet.3 people working… takes 20 min just to get a muffin. Had to leave to make my flight…

Atmosphere: 1

Food: 1

Service: 1

If I could give this place negative stars, I would. Having a coffee shop in an airport that moves this slowly is unacceptable. The process starts with a kiosk, but after that, everything grinds to a halt. The staff works at a snail’s pace, there’s no visible efficiency, and no manager stepping in to help or direct. It’s frustrating and poor customer service in a setting where speed and organization are critical—people are trying to catch flights, not wait endlessly for a cup of coffee.
I’ve seen airport coffee shops run quickly and effectively, so I know it’s possible. Unfortunately, this one stands out for being the most disorganized, slow, and disappointing—not to mention the coffee itself isn’t even that good. I rarely write reviews, but this was so bad I felt the need to speak up. Hopefully, management takes this as feedback to provide better training, improve efficiency, and deliver the quality and service travelers deserve.

Atmosphere: 1

Service: 1

Nice hard working people, dealing with a bunch of people who want their drinks yesterday. Friendly staff despite needing more help.

5 stars in my book - French Crullers are too good.

Atmosphere: 5

Food: 5

Service: 5

Worst location ever. Can't toast but still sell bagels. Doesn't mention any of it while ordering

Atmosphere: 3

Food: 1

Service: 1

I've been to Midway half a dozen times, and have never once been able to get a donut or coffee because of the long line.

HORRENDOUS! Bagel was a rock, they didn't have any of the items that I already PAID FOR at the stupid kiosk and just willy nilly gave me whatever substitute they thought I wanted without asking. Save your money it's not worth the hassle

Atmosphere: 1

Food: 1

Service: 1

Worst bagels. They are cold a rock hard. I couldn’t eat it. Waste of money

Atmosphere: 2

Food: 1

Service: 1

Got a mango pineapple refresher, had WAY too much ice in it. Employees were rude because I was in a bit of a rush and I didn’t say “Hi”. Also, when not talking to customers, employees were hoofing off and yelling playfully at each other. One of the worse DD i have been to.

Atmosphere: 3

Food: 3

Service: 2

I ordered 2 cappuccinowith mocha and in one i got a really dark espresso with abrely any milk and in another one i just got foam. It felt way too light . I asked for it to be rechecked and they just added milk and gave it back. So basically I got a glass of milk for 6.5$ , one of the worst coffees ever 🙃 😑

Atmosphere: 2

Food: 1

Service: 1