El Pollo Real

3835 W 31st St, Chicago
(773) 847-3907

Recent Reviews

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Selene Alvarez

I called the restaurant to please the order and they said it would be ready in 20 minutes. But when I get there the door was locked before their closing time. They saw me through the door and refused to open it for me to pick up. It’s the third time they do this where they tell me a time to pick it up and they end up locking the doors on me and not letting me pick up my order.

Atmosphere: 1

Food: 4

Service: 1

Alex M.

Always flavorful!

Atmosphere: 4

Food: 5

Service: 5

Edna Gamboa

Great pollo asado al carbon the best in town

Atmosphere: 5

Food: 5

Service: 5

Yanet Govea

delicious chicken

David Hernandez

I recently called to resolve a problem with my order, which was incorrect. When I asked to speak to the manager, the lady who took the call refused to take responsibility for the mistake. Instead of helping me, he hung up on me and then didn't respond to my follow-up calls. Their behavior was extremely unprofessional, which reflects poorly on the establishment's customer service standards.
I recently called to address an issue with my order, which was incorrect. When I asked to speak with the manager, the lady who answered the phone refused to take responsibility for the mistake. Instead of assisting me further, she hung up on me and subsequently did not answer any of my follow-up calls. Her behavior was extremely unprofessional, reflecting poorly on the customer service standards of the establishment.

Service: 1

Oscar OA Tiul Q.

They told me that in 30.00 minutes
It arrived at the same time they told me

Food: 5

Itzel Bretado

Very delicious chicken and equally delicious accompaniments ? I highly recommend

Atmosphere: 5

Food: 5

Service: 5

Anibal Cortes

The marinated chicken is very tasty, I recommend it. The marinated chicken is very delicious, I recommend it

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Tortillas

Juanangel Lozanogarcia

I have had several problems every day when I go they tell me your order is in 20 minutes and I go and pay it takes up to 30 minutes waiting 50 minutes have already passed on one occasion late 1 hour waiting and the lady in front asked her and she got upset I will never return arrogant service

Food: 5

Service: 1

Olivia Solano

Very good chicken

Atmosphere: 5

Food: 5

Service: 5

Benita Mangrum

I discovered this place by accident. Now all my visits are deliberate. They love my dog and even ask for her by name. There may be a wait (Tuesday and Thursday) for your order but I feel the quality of the food is worth it. The staff is charming and friendly. Plus, they love Maggie who is adopted and get 1/2 chicken for her birthday dinner.

Parking: Good

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Tortillas, Grilled Peppers, Charro Beans, Plus 2 Sides Orders, Seasoned, Chips, Jamaica

Dennise Salgado

It's the best chicken in the little town. But the service is not the best. You always have to check your order because they don't give you the right thing. ?

Rosa Medina

Delicious. Very good service

Atmosphere: 5

Food: 5

Service: 5

me andyou

Place stinks like sewer, ni wonder they want you yo take it to go.

Atmosphere: 1

Service: 1

Alejandro Morales

Good

Wheelchair accessibility: If there is wheelchair access.

Atmosphere: 5

Food: 5

Service: 5

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