The food was ok, so much cream cheese. I enjoy choosing local but I don’t think I will go back.
Atmosphere: 5
Food: 3
Service: 5
Clint B
Was in line to order. Cashier forced us to scan a code and order online. Then her code sent is to a wrong location. She then refused to help. I'd like the manager to call me back.
Atmosphere: 1
Service: 1
Alexandra W.
Honestly one of the best bagels I've had! So good!!! I wish I hadn't asked for better because they put wayyy too much but it's ok! The people were very nice! The inside was very cool as well.
Maria Sanchez
The best bagels in Chicago hands down. Simply amazing and fresh.
Phaithe N.
A petite bagel shop. Perfect for takeout. There's a patio in the summer. The homemade bagels are huge, and they pack on the spreads!
Julie B.
I ordered the Brighton Bagel sandwich, it was delicious and they didn't skimp on the ingredients. Also they had a great selection of bagels and cream cheese. I gave them 3 stars because for ordering just the sandwich and nothing else, it was over $18 and they don't have prices listed on their menus.
Simone Leinenweber
Good bagel if you have nowhere to be for the next two
Atmosphere: 2
Food: 4
Service: 2
Recommended dishes: Everything
Boris Fedorov
Good food, website/app ordering sucks.
Jamie Himmel
Excelled at
Atmosphere: 5
Food: 5
Service: 5
P K.
I don't enjoy ever writing bad reviews. We eat out several times a week, but today's experience was so awful, I'll never return, and I suggest that Gotham take measures to improve users experience on many levels. My son and his girlfriend are in town. She really wanted a Chicago everything bagel. I sent them (without reading the reviews first) to Gotham's because it's in walking distance. Had I known ahead that 3.6 stars were on Yelp, I would have had them skip it. They arrive at 11:02am, and I text him my $16 bagel sandwich order (they have to do it online only- stupid). They both wanted an everything bagel w cream cheese but when they would click to order (it was still black at the time), it would not add into the cart. It eventually grayed out in a minute or two. They kept attempting to oder the everything bagel online for 10 minutes refreshing the browser. My son eventually makes his way to the front of the line where he asks the manager (whose name for privacy starts with an N). He explains they've been there for over 10 min attempting to order EB's and she says oh, because we are out, but they'll be out in two minutes, just wait and they'll come available online. He said she was in a rush and wouldn't help him anymore and was dismissive b/c she had too many people in line. So he went to sit in the restaurant and just ordered my sandwich and he chose another flavor bagel that was available (that he didn't even want) and placed the order in at 11:18am (knowing mine would take longer to make). It gave him a 30 min wait time. First of all- if you have to wait 30 minutes for a bagel once you have ordered it- you are not running your store correctly. Second of all, had he been able to order her Everything Bagel at 11:05am when he initially tried to, the wait would have been less time (at worst they would have all been out at 11:35am). He spends from 11:05am until 11:40am attempting to oder his gf an everything bagel for 35 minutes. He refreshed it every few minutes (I have several of his screenshots with many of the bagels grayed out and time stamped), he even changed browsers on his phone and went to the online order system. I called the store to talk to the manger and explained what was happening at 11:41am. Nobody should have to wait that long to order a bagel or to get their orders, and certainly if you are going to be a bagel place, have your bagels available online to order. After 11:30am, 9/10 of the bagels were grayed out on the screen for 15 minutes. She tells me that she can't see my son and there are only 4 people in line. Duh, he was not standing in line as he was just attempting to wait for the bagel that she told him 30 min ago would be available. She then twisted my words. I told him he was in the restaurant. She said there are only 4 people in line. She obviously could not see him from behind the counter because the seating is behind a wall. I said they are just waiting for an everything bagel, she said they are coming out now. He said it's the worst experience he's ever had. I asked her to immediately refund my money, I just wanted them to leave since I had paid for it on my card. She said we have the EB bagels coming out now., I'll get him one. Had she just given him an EB bagel and refunded my money (by the way, I spend alot of money on dining out- it was never about the money, but about the principle) I would not be writing this review. She said if I refund your money, will you not write a bad review (I told her I was going to). My son walked up at 11:45am, and it took her until after 12pm to tell him she'd refund his money later and she didn't even give him the one bagel that we went in there for that was the reason for an entire hour delay). I finally walked in at 12:10pm and had a stern talking with her b/c she had not taken care of what she told me she would take care of immediately. I said I asked you at 11:45am to immediately refund my money- yet somehow she thought making my son wait 15 MORE min and asking him
The best bagels in the world here. I love how they glob on the cream cheese. There's so much it oozes out. I love that. Have not had one better yet. Friendly staff too.
Constance M.
Stopped in today for some bagels and this place was great! They have bagels you can order with tubs of cream cheese or you can try a variety of their bagel sandwiches. Both of my daughters enjoyed their plain bagels with plain cream cheese. My Sister and I both opted for bacon, egg, and cheese bagels and they were delicious.
Elizabeth R.
We LOVE Gotham bagels!!! We're regulars that live a block away and always come here when we want to have an epic start to our day! We typically order 2 freshly brewed coffees and spicy sausage with a fried egg on everything bagels. The quality and service is what you pay for, and quite honestly, you can't put a price on that when they consistently execute. We had a gift card and ripped a little extra for the sweet service they provided. Thank you! We will be back. We were order #55
Sydney Jarvela
The bagel sandwiches are actually pretty good and tasty. However, they have the worst service (at all locations) I’ve seen in the city. You’ll spend about $20 for a sandwich and usually wait over 45 minutes for your order to be ready. Not only that, about 50% of the time I’m given the wrong order or something is wrong with what I’ve ordered. VERY unfortunate because the food is actually great if done correctly. It’s just rarely done correctly or done in a decent time.
Atmosphere: 1
Food: 4
Service: 1
Katie N.
These bagels are overpriced and not even a full bacon egg and cheese. Would not recommend
The food was ok, so much cream cheese. I enjoy choosing local but I don’t think I will go back.
Atmosphere: 5
Food: 3
Service: 5
Was in line to order. Cashier forced us to scan a code and order online. Then her code sent is to a wrong location. She then refused to help. I'd like the manager to call me back.
Atmosphere: 1
Service: 1
Honestly one of the best bagels I've had! So good!!! I wish I hadn't asked for better because they put wayyy too much but it's ok! The people were very nice! The inside was very cool as well.
The best bagels in Chicago hands down. Simply amazing and fresh.
A petite bagel shop. Perfect for takeout. There's a patio in the summer. The homemade bagels are huge, and they pack on the spreads!
I ordered the Brighton Bagel sandwich, it was delicious and they didn't skimp on the ingredients. Also they had a great selection of bagels and cream cheese. I gave them 3 stars because for ordering just the sandwich and nothing else, it was over $18 and they don't have prices listed on their menus.
Good bagel if you have nowhere to be for the next two
Atmosphere: 2
Food: 4
Service: 2
Recommended dishes: Everything
Good food, website/app ordering sucks.
Excelled at
Atmosphere: 5
Food: 5
Service: 5
I don't enjoy ever writing bad reviews. We eat out several times a week, but today's experience was so awful, I'll never return, and I suggest that Gotham take measures to improve users experience on many levels. My son and his girlfriend are in town. She really wanted a Chicago everything bagel. I sent them (without reading the reviews first) to Gotham's because it's in walking distance. Had I known ahead that 3.6 stars were on Yelp, I would have had them skip it. They arrive at 11:02am, and I text him my $16 bagel sandwich order (they have to do it online only- stupid). They both wanted an everything bagel w cream cheese but when they would click to order (it was still black at the time), it would not add into the cart. It eventually grayed out in a minute or two. They kept attempting to oder the everything bagel online for 10 minutes refreshing the browser. My son eventually makes his way to the front of the line where he asks the manager (whose name for privacy starts with an N). He explains they've been there for over 10 min attempting to order EB's and she says oh, because we are out, but they'll be out in two minutes, just wait and they'll come available online. He said she was in a rush and wouldn't help him anymore and was dismissive b/c she had too many people in line. So he went to sit in the restaurant and just ordered my sandwich and he chose another flavor bagel that was available (that he didn't even want) and placed the order in at 11:18am (knowing mine would take longer to make). It gave him a 30 min wait time. First of all- if you have to wait 30 minutes for a bagel once you have ordered it- you are not running your store correctly. Second of all, had he been able to order her Everything Bagel at 11:05am when he initially tried to, the wait would have been less time (at worst they would have all been out at 11:35am). He spends from 11:05am until 11:40am attempting to oder his gf an everything bagel for 35 minutes. He refreshed it every few minutes (I have several of his screenshots with many of the bagels grayed out and time stamped), he even changed browsers on his phone and went to the online order system. I called the store to talk to the manger and explained what was happening at 11:41am. Nobody should have to wait that long to order a bagel or to get their orders, and certainly if you are going to be a bagel place, have your bagels available online to order. After 11:30am, 9/10 of the bagels were grayed out on the screen for 15 minutes. She tells me that she can't see my son and there are only 4 people in line. Duh, he was not standing in line as he was just attempting to wait for the bagel that she told him 30 min ago would be available. She then twisted my words. I told him he was in the restaurant. She said there are only 4 people in line. She obviously could not see him from behind the counter because the seating is behind a wall. I said they are just waiting for an everything bagel, she said they are coming out now. He said it's the worst experience he's ever had. I asked her to immediately refund my money, I just wanted them to leave since I had paid for it on my card. She said we have the EB bagels coming out now., I'll get him one. Had she just given him an EB bagel and refunded my money (by the way, I spend alot of money on dining out- it was never about the money, but about the principle) I would not be writing this review. She said if I refund your money, will you not write a bad review (I told her I was going to). My son walked up at 11:45am, and it took her until after 12pm to tell him she'd refund his money later and she didn't even give him the one bagel that we went in there for that was the reason for an entire hour delay). I finally walked in at 12:10pm and had a stern talking with her b/c she had not taken care of what she told me she would take care of immediately. I said I asked you at 11:45am to immediately refund my money- yet somehow she thought making my son wait 15 MORE min and asking him
Restaurantji Recommends
The best bagels in the world here. I love how they glob on the cream cheese. There's so much it oozes out. I love that. Have not had one better yet. Friendly staff too.
Stopped in today for some bagels and this place was great! They have bagels you can order with tubs of cream cheese or you can try a variety of their bagel sandwiches. Both of my daughters enjoyed their plain bagels with plain cream cheese. My Sister and I both opted for bacon, egg, and cheese bagels and they were delicious.
We LOVE Gotham bagels!!! We're regulars that live a block away and always come here when we want to have an epic start to our day! We typically order 2 freshly brewed coffees and spicy sausage with a fried egg on everything bagels. The quality and service is what you pay for, and quite honestly, you can't put a price on that when they consistently execute. We had a gift card and ripped a little extra for the sweet service they provided. Thank you! We will be back. We were order #55
The bagel sandwiches are actually pretty good and tasty. However, they have the worst service (at all locations) I’ve seen in the city. You’ll spend about $20 for a sandwich and usually wait over 45 minutes for your order to be ready. Not only that, about 50% of the time I’m given the wrong order or something is wrong with what I’ve ordered. VERY unfortunate because the food is actually great if done correctly. It’s just rarely done correctly or done in a decent time.
Atmosphere: 1
Food: 4
Service: 1
These bagels are overpriced and not even a full bacon egg and cheese. Would not recommend