Guinness Open Gate Brewery – West Loop

Abbi the new manager is really brining the vibe down - the staff used to be awsome and my favorites are leaving.

Please get rid of the new management company because they will ruin this gem !

Atmosphere: 1

Food: 5

NOT A GUINNESS BREWERY!

Name is misleading, no Guinness is brewed here, just local beers. All Guinness is imported from Ireland. It's simply a Guinness-themed bar/restaurant with a gift shop. You can't even do a tour of the brewery unlike the real Guinness brewery in Ireland.
Ordered tea, a pint of Guinness and the Guinness bread. Guinness was ok, tea tasted too watered down and they forgot to put the order through for the bread! We had to remind the server of this and only then was it brought out to us. Bread tasted too sweet, almost like a bad cake.

Overall, this place is quite the let down, way over hyped.

Atmosphere: 3

Food: 1

Service: 1

Great atmosphere and delicious beers! The only downside was the slow service—we had to wait several minutes in between drinks before being able to order another. We didn’t try the food, but our waitress was very kind and attentive when she came by. Overall, a good experience that could be even better with quicker service.

Atmosphere: 5

Service: 3

Went after work today and while the area is awesome, the staff not so much. Waited about 30 minutes for anyone to come to our table to ask for another round of beers. We decided to just leave.

Atmosphere: 1

Food: 3

Service: 1

Fish and chips was heavy. Burger was good. Oysters were ok at best. Cardinal sin was that my Guinness wasn’t all that creamy (for $9 nonetheless). If they fix their Guinness I’ll be back. Otherwise, plenty of Irish pubs do it right.

Atmosphere: 5

Food: 3

Service: 5

Nice place, wanted to check out the local offerings. Bartenders were on it and attentive, definitely worth the stop!

Atmosphere: 5

Service: 5

Ready for a semi-weird review? My friend and I dropped by and were excited about the live music on a weekday - what a treat! We got a round of discount drinks for happy hour, super yummy. We also got some food, which was also really yummy and the portions were generous. Unfortunately, I found a hair in my burger, about halfway through the burger. Honestly, these things happen, mistakes happen. But! Our server handled the issue like a pro, using humor and sincerity to make it right (in the end, he went above and beyond!)! I wish more businesses handled hairy situations (pun intended) the way it was handled at Guinness - I’m excited to go back and try more drinks and more food!

Atmosphere: 5

Food: 5

Service: 5

Rude guy at the bar. Also takes a while to get a table, even just for beers. Great terrace though!

Atmosphere: 5

Service: 3

I’ve been a here few times by now. I don’t frequent the West Loop because of its usual clientele and the pricing… but I never regret a visit to Guinness. The best part is that the service is always top notch. The two standouts are Jack and Raquel—truly delightful individuals who will keep us coming back. AND! The beer is pretty solid, too.

Food: 5

Service: 5

The fish and chips was excellent!! Lightly battered. Not too heavy. The fries were also very good.
Have the Chefs Shifty beer. A very good hazy IPA
We went on a Saturday... Contrary to previous posts... Parking was a difficult find.

Atmosphere: 5

Food: 5

Service: 5

Jonny increases shareholder value

Atmosphere: 5

Food: 5

Service: 5

Jonny gave an amazing tour, answering all our questions and making sure we had a great time. He’s definitely bringing some serious shareholder value to the goose island conglomerate. 10/10 would recommend.

Atmosphere: 5

Service: 5

Good location however all it takes is one bartender in a bad mood to spoil the experience

Atmosphere: 4

Service: 1

I love this place good food and great beers and a super friendly staff

Atmosphere: 5

Food: 5

Service: 5

All I drink is Guinness and this is the worst establishment on the planet.