Always amazing this place the bartender Izzy super super nice good customer service from 1/10... 100 amazing.
Atmosphere: 5
Food: 5
Service: 5
Helia R
NEVER STEP FOOT IN THAT PLACE! I swear, if I could, I wouldn't even give them a single star. It was a nightmare. I went with my family and the food was absolutely dreadful. The portions were tiny, the BBQ veggie fried rice had hardly any vegetables, and the asparagus was like chewing on a stick. It felt like I was eating green wood! And to top it off, the waitress couldn't even get our orders right. We had to wait forever, she was completely disorganized, blaming her coworkers. It was a disaster. Please, save your money and avoid that place at all costs!
Atmosphere: 1
Food: 1
Service: 1
Anthony Tran
Love coming here, good food, good service, good vibes. And thanks to our server Jess for always taking care of us!
Atmosphere: 5
Food: 5
Service: 5
Noah Geller
Ann is the goat, super nice.
Atmosphere: 5
Food: 5
Service: 5
Melissa Stolier
Food and service incredible! We were seated immediately by the lovely hostess. Our waitress Anna gave us amazing service and made sure we understood how everything worked. She gave us recommendations for certain items that ended up being our favorites! Food came very quickly and was delicious. A wonderful stop on our vacation, wish we had a place like this at home.
Atmosphere: 5
Food: 5
Service: 5
Phil Lopez
Food was excellent and our waitress Ann was very attentive. Will definitely be back!
Atmosphere: 5
Food: 5
Service: 5
Korte Kno
Ann was by far the best waitress for our first time trying this type of dining. Walked us through every aspect of the menu, recommended some amazing dishes, and gave us recommendations on the cook time and types of meat we should try. Will look forward to coming back with a big group and hope we can get Ann again!
Atmosphere: 5
Food: 5
Service: 5
Devesh Thakran
Ryan was great!
Atmosphere: 4
Food: 5
Service: 5
Camille Riley
We had a wonderful time and Ryan was a fantastic server! He was very kind and even went out of his way to get us separate receipts!
Atmosphere: 5
Food: 5
Service: 5
Dakota Tompkins
Ryan was great, the 4 person package was perfect for a large lunch
My group had folks from Toronto and San Fran that had decent experiences at Gyukaku, so we thought it would be a safe pick. It was not - the experience was horrid, from service to food, it was shockingly bad. So if you are thinking of coming here because you had positive experiences elsewhere, reconsider.
Atmosphere: 1
Food: 1
Service: 1
Atsuko K
This visit was disappointing and felt misleading, as the dish did not match what was advertised.
I visited Gyu-Kaku Japanese BBQ, and as a Japanese customer who has always enjoyed Gyu-Kaku, this experience was particularly upsetting.
The dish I ordered did not resemble the menu photo, and the portion was smaller. When I asked for clarification, I was repeatedly told that the portion is now 3 oz, while the menu photo reflects 3.5 oz.
If the portion size has changed, why has the menu not been updated? The discrepancy between what is shown and what is served is confusing and feels misleading.
What also bothered me was the presentation. At the very least, the thinly sliced ribeye should be properly unfolded, as shown in the menu photos—that is part of the experience at a BBQ restaurant. Even supermarket meat is better presented than this .Instead, it was served as a small, uneven portion, very different from what is advertised. I understand some variation can occur, but this felt like a significant difference.
What made the situation worse was how it was handled. When I questioned the dish, the server asked me to hand over the tongs and began unfolding the ribeye at the table to prove it was the same item. The photo I uploaded was taken after she unfolded the meat, and even then, it still looked noticeably different from the menu.
This raises the question—why was the dish not properly prepared and presented in the kitchen to begin with? Why did the server have to demonstrate this at the table only after I raised the concern?
A staff member who did not introduce himself continued to attribute everything to “corporate policy,” without offering a clear explanation or acknowledging the concern. This lack of accountability was disappointing.
I came in to enjoy a simple lunch but left feeling frustrated. Mistakes can happen, but the dismissive response made the experience worse.
I feel like nowadays the quality isn’t always great, yet some restaurants still overcharge.
Atmosphere: 2
Food: 1
Service: 1
Taline Doudaklian
our first time at japanese bbq and our server ryan was exceptional!!! he helped us through the whole process and gave great recommendations. the food was amazing, easy to cook, and service was great. also the playlist had bangers lol. will definitely be back!!
Javon Robinson
Terrible service! 3 different servers during our 90 minute visit. Portions super small for 3! 2nd waitress was the rudest of them all. It seemed we are bothering her. Over $200 for rude service on Mother’s Day!
Always amazing this place the bartender Izzy super super nice good customer service from 1/10... 100 amazing.
Atmosphere: 5
Food: 5
Service: 5
NEVER STEP FOOT IN THAT PLACE! I swear, if I could, I wouldn't even give them a single star. It was a nightmare. I went with my family and the food was absolutely dreadful. The portions were tiny, the BBQ veggie fried rice had hardly any vegetables, and the asparagus was like chewing on a stick. It felt like I was eating green wood! And to top it off, the waitress couldn't even get our orders right. We had to wait forever, she was completely disorganized, blaming her coworkers. It was a disaster. Please, save your money and avoid that place at all costs!
Atmosphere: 1
Food: 1
Service: 1
Love coming here, good food, good service, good vibes. And thanks to our server Jess for always taking care of us!
Atmosphere: 5
Food: 5
Service: 5
Ann is the goat, super nice.
Atmosphere: 5
Food: 5
Service: 5
Food and service incredible! We were seated immediately by the lovely hostess. Our waitress Anna gave us amazing service and made sure we understood how everything worked. She gave us recommendations for certain items that ended up being our favorites! Food came very quickly and was delicious. A wonderful stop on our vacation, wish we had a place like this at home.
Atmosphere: 5
Food: 5
Service: 5
Food was excellent and our waitress Ann was very attentive. Will definitely be back!
Atmosphere: 5
Food: 5
Service: 5
Ann was by far the best waitress for our first time trying this type of dining. Walked us through every aspect of the menu, recommended some amazing dishes, and gave us recommendations on the cook time and types of meat we should try. Will look forward to coming back with a big group and hope we can get Ann again!
Atmosphere: 5
Food: 5
Service: 5
Ryan was great!
Atmosphere: 4
Food: 5
Service: 5
We had a wonderful time and Ryan was a fantastic server! He was very kind and even went out of his way to get us separate receipts!
Atmosphere: 5
Food: 5
Service: 5
Ryan was great, the 4 person package was perfect for a large lunch
Atmosphere: 4
Food: 5
Service: 5
Restaurantji Recommends
My friend titi loved it
Atmosphere: 5
Food: 5
Service: 5
My group had folks from Toronto and San Fran that had decent experiences at Gyukaku, so we thought it would be a safe pick. It was not - the experience was horrid, from service to food, it was shockingly bad. So if you are thinking of coming here because you had positive experiences elsewhere, reconsider.
Atmosphere: 1
Food: 1
Service: 1
This visit was disappointing and felt misleading, as the dish did not match what was advertised.
I visited Gyu-Kaku Japanese BBQ, and as a Japanese customer who has always enjoyed Gyu-Kaku, this experience was particularly upsetting.
The dish I ordered did not resemble the menu photo, and the portion was smaller. When I asked for clarification, I was repeatedly told that the portion is now 3 oz, while the menu photo reflects 3.5 oz.
If the portion size has changed, why has the menu not been updated? The discrepancy between what is shown and what is served is confusing and feels misleading.
What also bothered me was the presentation. At the very least, the thinly sliced ribeye should be properly unfolded, as shown in the menu photos—that is part of the experience at a BBQ restaurant. Even supermarket meat is better presented than this .Instead, it was served as a small, uneven portion, very different from what is advertised. I understand some variation can occur, but this felt like a significant difference.
What made the situation worse was how it was handled. When I questioned the dish, the server asked me to hand over the tongs and began unfolding the ribeye at the table to prove it was the same item. The photo I uploaded was taken after she unfolded the meat, and even then, it still looked noticeably different from the menu.
This raises the question—why was the dish not properly prepared and presented in the kitchen to begin with? Why did the server have to demonstrate this at the table only after I raised the concern?
A staff member who did not introduce himself continued to attribute everything to “corporate policy,” without offering a clear explanation or acknowledging the concern. This lack of accountability was disappointing.
I came in to enjoy a simple lunch but left feeling frustrated. Mistakes can happen, but the dismissive response made the experience worse.
I feel like nowadays the quality isn’t always great, yet some restaurants still overcharge.
Atmosphere: 2
Food: 1
Service: 1
our first time at japanese bbq and our server ryan was exceptional!!! he helped us through the whole process and gave great recommendations. the food was amazing, easy to cook, and service was great. also the playlist had bangers lol. will definitely be back!!
Terrible service! 3 different servers during our 90 minute visit. Portions super small for 3! 2nd waitress was the rudest of them all. It seemed we are bothering her. Over $200 for rude service on Mother’s Day!
Atmosphere: 1
Food: 2
Service: 1
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