Harold's Chicken #55 Express

best chicken in the chicagoland area...PERIOD!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Catfish Dinner, Wings, Coleslaw, Wings Dinner, Pizza Puff with Fries, Perch & Wing Dinner, Dark Chicken, White Chicken, Fries, Perch and Wing, Catfish Fillet Dinner 3 pcs

I just received an Uber Eats order that took 1 hour and 20 minutes, only to be not the items I ordered! The Uber Eats ticket stated what the order should have been yet it is quite the opposite, (dark meat versus white meat ordered and perch versus catfish). What’s even more aggravating is that I am attempting to contact this location’s to report the human error but no one is answering and of course the telephone answer machine full, not able to receive messages. This is unacceptable and extremely poor customer service.

Customer Service people damn.... If someone calls and order fish!!!! Please inform them on the phone that it's only fried upon walk in!!!! Some people live far away from a Harold chicken and don't have time to wait on food they order 30 minutes prior to arrival....ignorant and unprofessional

Little party wings

Food: 1

Horrible food. Bought $20 worth of wings and fish. Both were hard and tasteless. I don't know why they're in business. I wanted to avoid the crowd at the real Harold's on 87th. I should have gone to the one on 103rd and Halsted. At least the food is excellent, although the service is bad. I guess you can't have everything on the South Side. ?

Atmosphere: 1

Food: 1

Service: 2

I literally just came from the Harold’s and I asked for a gizzard a large gizzard they gave me half gizzards and half I don’t know what this is. It looks like somebody chewed it up and then put it back on my plate. My first time there and my mf last time. I will not recommend at all.

Atmosphere: 2

Food: 1

Service: 2

Recommended dishes: Gizzards and Wing

Percy needs to address the QC issues at the express store ASAP! I placed an order through Uber Eats for a 7 wing fried hard with mild sauce. I get my order and had a half tray drenched in KETCHUP...NO MILD SAUCE & CHICKEN SOFT. I stopped going here because the food quality has been bad here for quite a while. Time to put Harold's on pause. Tired of spending money and not getting what I paid for!

Great location. Woman at register was sweet. Wings were perfect. Didn't take too long.

Food: 5

Service: 5

I waited in a long line, but when I stepped outside to have a 10 minute conversation and came back in, they gave me a regular chicken. It don’t look like none of them came out of the same grease together Mitch Match chicken, and it was fried too hard I couldn’t even chew. I’m so disappointed brand new restaurant. Why can’t they fried chicken that’s moist like 87th and Kenzie

Extremely rude staff. I will never eat at Harold’s chicken again solely because of how incredibly rude staff treated customers.

Lacking Organization & LeadershipThere is a label over a window that states: "PICK UP: -DoorDash -UberEats -GrubHub -Takeouts". This window is apparently unmanned. It has no dedicated server there to acknowledge pick ups and disburse them. Only when the main cashier isn't busy, will she choose to meander somewhat near this window where at which point if you were in any kind of a line is no longer relevant. Whoever can throw their phone up to the window screen first to show her their pick up details will get attention. Needless to say, I won't be back. But hopefully this gives you pause on ever placing a pick up order at this location.

Atmosphere: 1

Service: 1

I have been to many Harolds but this one is the best place I have ever visited.They serve fresh and chicken crispy & ? are very goodStaff friendlyOverall good ?

Atmosphere: 5

Food: 5

Service: 5

First off they don’t answer the phone, won’t take calls for pickupI get there I order a 6 wing and a 12 wingYoung lady ask me do I want fries with my 12 wing because it doesn’t come with fries. I say ofcourse I want fries. Then she ask if I want a box of fries or a tray of fries. ? so I say box to keep it simple. Charges me over 6 bucks for the fries.I tell her I want mild sauce and lemon pepper , my total comes to 45.56.I walk away to the shell station next door to buy a 2 liter , come immediately back and she’s calling my ticket. I get the food home. The 6 wing is normal, has mild sauce and lemon pepper on my order. The 12 wing is packed in a white box with mild and lemon pepper. And the fries are in a second white box plain no salt no sauce.And the wings all had feathers. smh.I think you are better off purchasing 3 six wing orders. I was robbed

It's definitely not like it use to be.

Atmosphere: 3

Food: 3

Service: 5

GREAT

Atmosphere: 5

Food: 5

Service: 5