Heritage Restaurant & Caviar Bar

Went here for my birthday, worst dining experience I've ever had. I understand being short staffed, but there were so many missteps from start to finish. The one thing that stood out the most is that I got about a third of the way through my biscuits and gravy dish and bit into something that tasted rotten and I tried my best but the biscuit was inedible as well, told my server and they still left it on the check. After we left they called and offered us a gift card, but we will still definitely not be returning. So disappointing because we wanted to support one last time before their closing.

Heritage is a whole vibe. I went for their Sunday brunch. Started with the Eggs on Eggs—lump crab, soft scrambled eggs, bone marrow, crème fraîche, and trout & paddlefish roe. It was like a flavor explosion. Then, I had the Korean Fried Chicken—crispy, juicy, and packed with flavor. The caviar bump on my martini was the cherry on top. Service was top-notch, and the atmosphere was cozy yet elegant. Definitely a spot to impress your date or treat yourself.

Atmosphere: 5

Food: 5

Service: 5

Enjoyed the oysters, cheese curds and the duck confit. Everything was delicious! Service was excellent. Would highly recommend Heritage restaurant!

Atmosphere: 5

Food: 5

Service: 5

Very nice staff and the food was amazing 🤩

The ve lai pop up food and service were fantastic. The tables and seating were uncomfortably close to each other. 5 stars for food and service, 2 stars for comfort of the seating.

The bar seats were at our eye level so that meant we got blasted with all the farts from the bar. I wasn't going to leave this review but I wanted to clarify the food and service were great. Just wasn't a comfortable seated experience.

The service was decent, but our server seemed more interested in other patrons.

The food, however, was a mixed bag. We opted for the Valentine’s tasting menu, and the first course was okay. The scallops were the standout dish. The last course was well-seasoned dish however it lacked salt, making it bland and underwhelming after a while. :/

Dessert was a complete disaster. I had high hopes for it, but it was a letdown. The flavors were too complex and varied, going from tart to bitter to sweet, and it was an unpleasant combination.

In my opinion, the overall experience wasn’t worth the price. Especially if you’re forced to sit by the door and it remains freezing the entire time. Hard to enjoy anything at all.

Atmosphere: 2

Food: 2

Service: 4

Management/owner one star at best, food 3stars, servers 5 stars.

They charge a $50 cancellation fee if you don’t cancel 24 hours before. And you have to call, there’s no way to cancel online. Never in my life have I heard of a restaurant policy like this. Will be disputing with my bank. Given the restaurant week reviews I won’t even bother trying to go back. Ridiculous.

Service was awesome but I wouldn’t recommend this place. The food was very bland looks more like an appetiser than a course and even the deserts were disappointing. We talk to the owner and let them know so hopefully this will help them serving better food in the future. We went there to try the Chicago week menu and overall we left feeling disappointed.

Atmosphere: 1

Food: 1

Service: 4

Went for restaurant week. The food was a bit experimental, but the staff was wonderful. I did really enjoy the ten million dollar rice bowl.

Vegetarian options: Tteokboki dumplings

Atmosphere: 5

Food: 3

Service: 5

I wish I could recommend this place as I was really looking forward to coming here. We live in the area so, on a snowing week night my husband and I walked here after securing a reservation online.

In short, this is a pass for us. It doesn't live up to the hype for us. When looking them up they are known as an upscale European dinning. However I didn't feel they were upscale at all. From the loud music, the awkward waitstaff / team members it seemed mediocre and disarray. I was additionally confused by the Korean/ Asian influenced dishes that made us pause to question what made it European.

The service - My husband had to open the door for an employee, almost slipped himself because of the recent snow fall, and uniced sidewalk. I was put off by her interest in walking out herself to greet her friend and dog than allowing patrons in first. That should have been my first clue to leave, but having walked five blocks in the snow we were interested in getting in and dry.

Throughout the dinner, I didn't feel like we were attended to at all. Perhaps its because we didn't order right (expensive caviar) or drinks?? We were the only table that did not get small talk or pleasantries. Odd.

The food- its ordinary. We did ask the waiter what he recommended having not been there before but he very nonchalantly said "We are upscale dinning and its all good".

So we were left to our own devices to order. Hence, we had bone marrow, baked fish (of some sort), mushroom & lamb dumplings and some non-alcoholic drinks. Total was around $180. The price wasn't the issue I had with this dinning experience. We happily pay for good food, and dining experience, as I was hoping this place would be- but its not. The dumplings were undercooked- soggy, despite having a charred topping and the apple ginger-like sauce was horrible and off-putting. It was un-edible. It was salty and thick and had no taste of sweet or savorly. I am not sure what the sauce was to be honest. The main entrees: Bone Marrow was mediocre. Nothing special. The fish... was seasonless, and on a bed of curry couscous most likely from a box bc it was bland and thick in consistency. It had some fruit garnish on the side - which I think was meant to offset the savory but it was sour, and caused me to wince thru the whole entrée. I would have mentioned something (as the response mentioned below, but it was hard to get anyone to notice us. We weren't asked how the food was, nor if we needed refills on our drinks)

We were left so dissatisfied with no desert and no after dinner coffee per our usual evening out. Thank goodness for left over pumpkin pie at home!

The only thing I really can say is positive is the coat check. But service here is slow, confusing and had cutlery that was bent, and flatware dirty. Even if they are frequently by others a lot, and used frequently it is still not excuse for bent forks and dirty/ chipped plates.

Note: I did update this review after the owner's response. I do stand by my review. I will not be recommending this place to visit because it was not worth the time, money and now seems like neither our feedback either. Like our dinning experience I am disappointed the owner didn't take accountability for the "blamed" us for not alerting them to our experience.

Its okay bc Chicago has 11,524 restaurants to visit :)

Atmosphere: 1

Food: 2

Service: 2

Came here for NYE. Unfortunately very disappointed in the multi course menu.

To start on a good note the caviar and oysters were amazing. In hindsight we wished we had just skipped the NYE special completely and just had the oysters/caviar that were on the regular menu.

The shooters were something that probably sounded good on paper but were pretty horrible to actually have. Meat/fish served in a shot glass isn’t that common for a reason I guess. Ended up being one shot of the sour juices and then having to fish everything out of the shot glass with a fork.

The food overall was decent but definitely not worth the prices.

The worst thing was that the wait times were brutal. Close to 30 minute wait between courses. We ended up being at the restaurant for around two and a half hours. Not ideal when it is NYE and you have somewhere to get to.

Atmosphere: 5

Food: 2

Service: 1

Every dish was salty! The oysters were soaked in salt water. The Korean chicken nuggies were soaked in heavy and thick soy based house sauce. The crispy duck confit leg was on the slightly less salty side but still quite heavy. The butternut squash dish came was a side salad that was basically saltier than every other dish! The only normal dish was the lamb dumplings. As we ate, we wondered if the chefs lost their taste buds today?

The menu is interesting but unfortunately the execution didn’t follow.

Atmosphere: 5

Food: 3

Service: 3

Ask for Ennis. The man knows his stuff

Atmosphere: 5

Food: 5

Service: 5

Everything here is always exactly what I needed.

Atmosphere: 5

Food: 5

Service: 5