White Chocolate Macademia was half the size. Why did you think it was okay to package half of what I paid for? Is Insomnia Cookies going bankrupt they have to rob their customers? Now I have to open the box in front of you everytime. That's a pain. If you're making me miserable because YOU are miserable, that's not my fault. I'm not in charge of your happiness. If you're passing your misery to customers, this isn't the job for you.
Matthew Farmer
Don't go here. They treat employees poorly.
Diamond A. Parsons (Dimey)
The delivery driver Justin is the worse. He never follows instructions and left my food on the ground outside.
Akeelah Boyce
The cashier was not friendly the cookies were hard and old. Taylor street store the cookies was delicious and everyone welcomed you.
Kaylee Mcclain
Amazing! Who would've thought...cookies and ice cream till 3am!
Hank Sterling
Every time there is only one employee. The food are so expensive for sub par cookies and freezer burnt ice cream. Why do they charge so much when they short staff the place? Don’t go here or support this company.
Atmosphere: 1
Food: 1
Service: 1
Tele Niqqi
The workers are ABSOLUTELY amazing especially Cam, Heven, and Brenda! But after the recent events in the neighborhood this company needs to do better with how they care for their workers. Safety>Profit but it seems as though they dont understand that and its disgusting. Trying to make employees work after a shooting, and I didnt see a team go in and clean the store, is horrible. Look after you workers. I will no longer support this place.
Atmosphere: 5
Food: 5
Service: 5
Uliana Latun
Thank you so much, they are super tasty, love yall🫶
Placed a delivery order and it took 40 minutes to even assign a driver. It has now been over an hour and I still have not received my order. I live five minutes away. 10 minutes too with traffic. Tried calling the place twice with no answer after being on hold for 10 minutes. Who knows if I’ll get my order.
Update: received my order after an hour and fifteen minutes. The cookies are not warm at all upon arrival.
Service: 1
New Bestsub
Customer service very bad I buy ice cream. It’s very bitter chocolate ice cream please don’t waste your money.
Atmosphere: 1
Food: 1
Service: 1
Andy The Frenchy
“warm cookies”, that’s what’s written on the door. At $3 a sugar cookie from a cookie place in a low key district of Chicago, what would one expect? An at-least-great big warm cookie, right?
Forget it. These are just decent but cold basic cookies that you’d find in any grocery store, sold in average at $5 for a box of 8. And indeed, they pull the cookies out of boxes stored under the counter, out of sight of the customer - of course. A rip-off at all levels (quality and quantity). 2 stars for atmosphere, bc they re open late. But after all, most grocery stores are as well..
Want a great $3 cookie? Just go to Potbelly. Not the best, but much better than these. Some businesses just deserve to fail. Seriously.
The positive reviews must be from next door students who refuse to acknowledge their buyer’s regret… that’s the only explanation. Seriously. #CallOutRipOff
Atmosphere: 2
Food: 1
Service: 1
Cherry Hardie
The worst customer service racist experience I ever encountered from the Regional Manager. Threw the box towards because I simply asked that the expensive cookies that I brought be put in a box. Refused a refund when asked and demanded that I move from the register after she got to paid so that she can wait on the caucasion couple that entered the store. Refused to give me her last name, refuses to give phone contact info so that I can file a complaint. I said out loud that, I see I'm going to have to be the better one and I exited the store, After having worked 12 hours as a Nurse at the Nursing home upon which she may have relatives!
They got some crazy ice cream sandwiches
White Chocolate Macademia was half the size. Why did you think it was okay to package half of what I paid for? Is Insomnia Cookies going bankrupt they have to rob their customers? Now I have to open the box in front of you everytime. That's a pain. If you're making me miserable because YOU are miserable, that's not my fault. I'm not in charge of your happiness. If you're passing your misery to customers, this isn't the job for you.
Don't go here. They treat employees poorly.
The delivery driver Justin is the worse. He never follows instructions and left my food on the ground outside.
The cashier was not friendly the cookies were hard and old. Taylor street store the cookies was delicious and everyone welcomed you.
Amazing! Who would've thought...cookies and ice cream till 3am!
Every time there is only one employee. The food are so expensive for sub par cookies and freezer burnt ice cream. Why do they charge so much when they short staff the place? Don’t go here or support this company.
Atmosphere: 1
Food: 1
Service: 1
The workers are ABSOLUTELY amazing especially Cam, Heven, and Brenda! But after the recent events in the neighborhood this company needs to do better with how they care for their workers. Safety>Profit but it seems as though they dont understand that and its disgusting. Trying to make employees work after a shooting, and I didnt see a team go in and clean the store, is horrible. Look after you workers. I will no longer support this place.
Atmosphere: 5
Food: 5
Service: 5
Thank you so much, they are super tasty, love yall🫶
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Brownie and Peanut Butter Cup, Chocolate Peanut Butter Cup, 6-Pack
These people are scam artists. I ordered a delivery order and they are liars saying they delivered it. Now I can’t get my money back
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
This is my comfort place.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Brownie and Peanut Butter Cup
Placed a delivery order and it took 40 minutes to even assign a driver. It has now been over an hour and I still have not received my order. I live five minutes away. 10 minutes too with traffic. Tried calling the place twice with no answer after being on hold for 10 minutes. Who knows if I’ll get my order.
Update: received my order after an hour and fifteen minutes. The cookies are not warm at all upon arrival.
Service: 1
Customer service very bad I buy ice cream. It’s very bitter chocolate ice cream please don’t waste your money.
Atmosphere: 1
Food: 1
Service: 1
“warm cookies”, that’s what’s written on the door. At $3 a sugar cookie from a cookie place in a low key district of Chicago, what would one expect? An at-least-great big warm cookie, right?
Forget it. These are just decent but cold basic cookies that you’d find in any grocery store, sold in average at $5 for a box of 8. And indeed, they pull the cookies out of boxes stored under the counter, out of sight of the customer - of course.
A rip-off at all levels (quality and quantity). 2 stars for atmosphere, bc they re open late. But after all, most grocery stores are as well..
Want a great $3 cookie? Just go to Potbelly. Not the best, but much better than these.
Some businesses just deserve to fail. Seriously.
The positive reviews must be from next door students who refuse to acknowledge their buyer’s regret… that’s the only explanation. Seriously.
#CallOutRipOff
Atmosphere: 2
Food: 1
Service: 1
The worst customer service racist experience I ever encountered from the Regional Manager. Threw the box towards because I simply asked that the expensive cookies that I brought be put in a box. Refused a refund when asked and demanded that I move from the register after she got to paid so that she can wait on the caucasion couple that entered the store. Refused to give me her last name, refuses to give phone contact info so that I can file a complaint. I said out loud that, I see I'm going to have to be the better one and I exited the store, After having worked 12 hours as a Nurse at the Nursing home upon which she may have relatives!
Atmosphere: 1
Food: 1
Service: 1
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