the workers are so disrespectful to the customers and even the manager there was disrespectful and got an attitude and mad raising their voice never again will I go to any nor order jersey Mike's again
Atmosphere: 2
Service: 1
madalyn mendoza
Out of all the Jersey Mike’s, this is the most one I hate. The staff is always all over the place. I was just in there and mind you there was only two people ahead of me and it still took me forever to get a sandwich because they were too busy talking to each other. I think the manager that’s on site is doing something sneaky on top of that because he told one of the cashier to put this some money in his pocket.
Food: 1
Service: 1
Felencia Terrell
I had Jersey Mike's for the first time at the location downtown near Northwestern hospital. I ordered the Phillysteak sandwich and it was phenomenal. This was actually 2 weeks ago. I was craving it today and I decided to visit this location to have the same sandwich. Well, needless to say, I was truly disappointed. It seems as if the sandwich was a lot smaller than the sandwich that I had downtown. It was a regular sized sandwich but the size of the bread and the amount of meat inside was not worth the $11 price tag.Now I have a bad taste in my mouth as it concerns Jersey Mike's due to the lack of consistency. I was raving to anyone who would listen about this sandwich, but my tune has changed.
Atmosphere: 4
Food: 1
Service: 4
tareva2
First time here. I couldn’t believe I paid $13.00 for a 6 inch sandwich. Overpriced sub sandwich. I will never go back here
Atmosphere: 1
Food: 1
Service: 2
Mark Kveton
The cheesesteaks are very good, but they seem to skimp on the meat here. It was mostly bread.
Ondrej Jerabek
I've never experienced anything worse. appalling service unwilling everything long lasting and terrible !!!No more!!!
Peter Fasano
I just had the worst experience where I had ordered a catered box Thursday evening, for pickup at 230 for a for happy hour event Friday late afternoon. walked in the restaurant around 3 thinking they would be done. When I walked in, I asked for pickup order for my name and what I ordered, they said they were working on it and that it should be done shortly. I’m thinking Alright whatever, that’s cool still plenty of time.
After waiting for 50 minutes I asked the cashier who said they were working on it how long before it's ready. At this point- an hour later - The cashier said oh, we haven't started it yet my bad, we’re busy. Straight lie, you forgot bro and just let me sit there for almost an hour without asking what I was waiting for. It is now 358PM , 1 1/2 hours since my pickup time and not only am I going to be late to the event, I may not even make it in time for the happy hour I got these for. So at 410 they’re done, however, they disregarded the note for qtr cuts and seemed agitated that I asked them to cut it as requested.
As I sat there visibly upset I calmly and candidly asked, “guys what’s the disconnect here? I ordered for a set time, got here late and when it was relatively slow, it wasn’t done when I arrived, you said you were working on it, you forget and make me wait another hour, what happened?” Giving an awkwardly ample amount of time to respond, none of the 4 workers said anything or offered any kind of menial assurance I was obviously looking for. Just lie to me and say it was a system error, the receipt got lost in the shuffle, something…Maybe I wouldn’t be writing this crap review if you didn’t make me feel completely ignored, even worse that I am somehow the jerk here. Don’t lie to me 3 times and think I’ll be happy go lucky. Again, it’s not just one sub I’m selfishly waiting on so I can go home and eat it, there’s like 10 people that are hungry, drunk, and have the expectation that I’m bringing some noms.
By far the worst experience ever at Jersey mikes and as much as I hate subway, they'd have my stuff done at the requested time or at least help make it and not make Me wait an hour for a pickup order without once asking what I'm waiting on and then give some BS excuse like your busy. I’m no Karen but cmon
Atmosphere: 1
Food: 4
Service: 1
Blake Young
Great staff, subs made with care.
Atmosphere: 4
Food: 5
Service: 5
Greg
No customer service skills here whatsoever. The Hispanic lady on the front line is rude. Doesn't acknowledge customers.
Service: 1
Kisha Johnson-Smith
No complaints with Jersey Mike’s! I am excited to see them in my neighborhood. Only drawback is that they reside on a major thoroughfare so it’s busy and parking can be challenging as it sits next to a Starbucks (blessing & burden). The sandwiches are good. Well made. My last order was a pickup order. They promised 12:30pm delivery. When I entered the store at 12:29pm, I saw the bag being prepared. I appreciate timeliness so I was quite satisfied that I didn’t have to wait any longer! Clean establishment. Keep up the good work!
Parking: Parking can be a challenge or it can be easy as pie. Depends on the time you visit.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Buffalo Chicken, Original Italian Sub
Words can’t explain how much of a letdown this location is, especially a first time experience for my mother, I guaranteed her after eating Jersey Mike’s she’d crave it more than Subway but oh man I couldn’t be more wrong and embarrassed for saying that. To start off, I placed my order of 3 subs and a Diet Pepsi on DoorDash around 5 mins before stepping inside the restaurant, I walked up to one of the ladies who works there to remind em that I placed my order (since the last time I went here they didn’t notice my order until I reminded them about it) she told me “we’re working on it” I sat down.. and waited, and waited and watched the clock tick, played a full 27 min YouTube video, and still nothing, what’s more unbelievable is how slow the service was for a kitchen of 5 people, 2 ladies yapping behind the counter and 3 gentleman were getting out orders that were placed just 2 mins ago, me and my mother were getting impatient, we had an urge to cancel our order but after waiting nearly 40 mins our order was finally done, to say the taste of these subs being mediocre was an understatement, usually when I get Jersey Mike’s it’s packed with flavor and moist due to the vinegar and oil they drizzle on this mug, today was the most agitating, dragging, disappointing experience I’ve had from my personal fav sub restaurant, can’t forget how much humiliation I felt from this being my mother’s first impression on Jersey Mike’s along with hearing her say she won’t be back for another try.
Atmosphere: 3
Food: 3
Service: 1
Amanda Jarosz
I’ve been trying to call this location several times throughout the day to make them aware that they forgot ingredients on my sandwich and I keep getting a busy tone when I ask to speak for a team member. I ordered a turkey and provolone and got everything but the turkey.
Food: 1
Service: 1
Bogdan Lis
Best sandwiches in town always fresh staff very courteous.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Turkey and Provolone
rick z
Anthony and the staff here are excellent. Fast and delicious as always.
Atmosphere: 5
Food: 5
Service: 5
Tom Kad
Andrew the manager is a very professional and kind man. I asked for a regular sized "Original Italian" sub and it was one of thee best sandwiches I've ever had, hands down compared to lots of other Jersey Mike's locations. He asked me how my day's going, was very polite, and overall was very genuine. I will be back here again.
the workers are so disrespectful to the customers and even the manager there was disrespectful and got an attitude and mad raising their voice never again will I go to any nor order jersey Mike's again
Atmosphere: 2
Service: 1
Out of all the Jersey Mike’s, this is the most one I hate. The staff is always all over the place. I was just in there and mind you there was only two people ahead of me and it still took me forever to get a sandwich because they were too busy talking to each other. I think the manager that’s on site is doing something sneaky on top of that because he told one of the cashier to put this some money in his pocket.
Food: 1
Service: 1
I had Jersey Mike's for the first time at the location downtown near Northwestern hospital. I ordered the Phillysteak sandwich and it was phenomenal. This was actually 2 weeks ago. I was craving it today and I decided to visit this location to have the same sandwich. Well, needless to say, I was truly disappointed. It seems as if the sandwich was a lot smaller than the sandwich that I had downtown. It was a regular sized sandwich but the size of the bread and the amount of meat inside was not worth the $11 price tag.Now I have a bad taste in my mouth as it concerns Jersey Mike's due to the lack of consistency. I was raving to anyone who would listen about this sandwich, but my tune has changed.
Atmosphere: 4
Food: 1
Service: 4
First time here. I couldn’t believe I paid $13.00 for a 6 inch sandwich. Overpriced sub sandwich. I will never go back here
Atmosphere: 1
Food: 1
Service: 2
The cheesesteaks are very good, but they seem to skimp on the meat here. It was mostly bread.
I've never experienced anything worse. appalling service unwilling everything long lasting and terrible !!!No more!!!
I just had the worst experience where I had ordered a catered box Thursday evening, for pickup at 230 for a for happy hour event Friday late afternoon. walked in the restaurant around 3 thinking they would be done. When I walked in, I asked for pickup order for my name and what I ordered, they said they were working on it and that it should be done shortly. I’m thinking Alright whatever, that’s cool still plenty of time.
After waiting for 50 minutes I asked the cashier who said they were working on it how long before it's ready. At this point- an hour later - The cashier said oh, we haven't started it yet my bad, we’re busy. Straight lie, you forgot bro and just let me sit there for almost an hour without asking what I was waiting for. It is now 358PM , 1 1/2 hours since my pickup time and not only am I going to be late to the event, I may not even make it in time for the happy hour I got these for. So at 410 they’re done, however, they disregarded the note for qtr cuts and seemed agitated that I asked them to cut it as requested.
As I sat there visibly upset I calmly and candidly asked, “guys what’s the disconnect here? I ordered for a set time, got here late and when it was relatively slow, it wasn’t done when I arrived, you said you were working on it, you forget and make me wait another hour, what happened?” Giving an awkwardly ample amount of time to respond, none of the 4 workers said anything or offered any kind of menial assurance I was obviously looking for. Just lie to me and say it was a system error, the receipt got lost in the shuffle, something…Maybe I wouldn’t be writing this crap review if you didn’t make me feel completely ignored, even worse that I am somehow the jerk here. Don’t lie to me 3 times and think I’ll be happy go lucky. Again, it’s not just one sub I’m selfishly waiting on so I can go home and eat it, there’s like 10 people that are hungry, drunk, and have the expectation that I’m bringing some noms.
By far the worst experience ever at Jersey mikes and as much as I hate subway, they'd have my stuff done at the requested time or at least help make it and not make Me wait an hour for a pickup order without once asking what I'm waiting on and then give some BS excuse like your busy. I’m no Karen but cmon
Atmosphere: 1
Food: 4
Service: 1
Great staff, subs made with care.
Atmosphere: 4
Food: 5
Service: 5
No customer service skills here whatsoever. The Hispanic lady on the front line is rude. Doesn't acknowledge customers.
Service: 1
No complaints with Jersey Mike’s! I am excited to see them in my neighborhood. Only drawback is that they reside on a major thoroughfare so it’s busy and parking can be challenging as it sits next to a Starbucks (blessing & burden). The sandwiches are good. Well made. My last order was a pickup order. They promised 12:30pm delivery. When I entered the store at 12:29pm, I saw the bag being prepared. I appreciate timeliness so I was quite satisfied that I didn’t have to wait any longer! Clean establishment. Keep up the good work!
Parking: Parking can be a challenge or it can be easy as pie. Depends on the time you visit.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Buffalo Chicken, Original Italian Sub
Restaurantji Recommends
Words can’t explain how much of a letdown this location is, especially a first time experience for my mother, I guaranteed her after eating Jersey Mike’s she’d crave it more than Subway but oh man I couldn’t be more wrong and embarrassed for saying that.
To start off, I placed my order of 3 subs and a Diet Pepsi on DoorDash around 5 mins before stepping inside the restaurant, I walked up to one of the ladies who works there to remind em that I placed my order (since the last time I went here they didn’t notice my order until I reminded them about it) she told me “we’re working on it” I sat down.. and waited, and waited and watched the clock tick, played a full 27 min YouTube video, and still nothing, what’s more unbelievable is how slow the service was for a kitchen of 5 people, 2 ladies yapping behind the counter and 3 gentleman were getting out orders that were placed just 2 mins ago, me and my mother were getting impatient, we had an urge to cancel our order but after waiting nearly 40 mins our order was finally done, to say the taste of these subs being mediocre was an understatement, usually when I get Jersey Mike’s it’s packed with flavor and moist due to the vinegar and oil they drizzle on this mug, today was the most agitating, dragging, disappointing experience I’ve had from my personal fav sub restaurant, can’t forget how much humiliation I felt from this being my mother’s first impression on Jersey Mike’s along with hearing her say she won’t be back for another try.
Atmosphere: 3
Food: 3
Service: 1
I’ve been trying to call this location several times throughout the day to make them aware that they forgot ingredients on my sandwich and I keep getting a busy tone when I ask to speak for a team member. I ordered a turkey and provolone and got everything but the turkey.
Food: 1
Service: 1
Best sandwiches in town always fresh staff very courteous.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Turkey and Provolone
Anthony and the staff here are excellent. Fast and delicious as always.
Atmosphere: 5
Food: 5
Service: 5
Andrew the manager is a very professional and kind man. I asked for a regular sized "Original Italian" sub and it was one of thee best sandwiches I've ever had, hands down compared to lots of other Jersey Mike's locations. He asked me how my day's going, was very polite, and overall was very genuine. I will be back here again.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Original Italian Sub
Loading...