This has always been my go-to for a quick lunch. The bread has always been the highlight of the sandwich. Until today….there is no way they used fresh bread because my sandwich bread was very stale and crumbly.
Atmosphere: 4
Food: 1
Service: 4
The Bunny
Wonderful experience!!!! ABSOLUTELY WOULD EAT AGAIN!!!!! 😄😄😄
erika ayala
Picked up a mobile order today. Walked back to my desk and noticed the chip bag had tiny bites at the bottom and pierced the bag. I walked back and asked to swap it out and they did. No issues with staff just inspect your chip bag for rodent bites.
Atmosphere: 5
Food: 1
Service: 5
Chris Benning
I never thought that I would have a different experience than every other JJ's I've been to. But, this is an exception and an exceptional one at that. The bottom of the bread was so hard that it cut my tongue. They did put hot peppers on, or just ut 1 single pepper on it. Either way, I'm giving them a low rating because of the fact that every other JJ's I've eaten at has been cirtually the exact same experience. This was not one of them, which is disappointing.
Atmosphere: 2
Food: 2
Service: 3
D L P
After reading the reviews I didn’t go
Brent
Messed up order. Order packer was chewing her nails while packing orders and line sandwich maker coughing on sandwiches. I would stay away from this nasty place.
TJ Hunter
I’ve never in my life gave a rating but this deserved one. Order a sandwich through the app because I had a reward for a free sandwich. I tried paying for a delivery with my card and apple pay. Both did not work, so I selected cash. I received a call 20 minutes later saying I did not pay and needed to complete my payment before they deliver. I had to walk to the store because the payment on the app didn’t work. When I arrived, I was charged for the sandwich and delivery fee. I was refunded the delivery fee and was told “sorry for what happened” The attitude of the employees at the front was extremely nonchalant after showing I had a reward for a free sandwich and why was i being charged for a delivery. Completely missed lunch, sandwich was rushed and lost my free reward.
Atmosphere: 1
Food: 2
Service: 1
Drew Youngblood
The sandwiches are good
Blake J
I placed a mobile order at 11:30 AM and arrived at 11:45 AM to pick it up. What followed was a frustrating wait until noon, during which time I observed multiple walk-in customers arriving after me, ordering, receiving their food promptly, and leaving. When I inquired about my order, I was simply told it was coming. When my food finally arrived, I expressed my disappointment with the service quality, only to receive a sarcastic and half-hearted apology along the lines of, "Sorry, what do you want me to do about it." As someone who frequently visits this Jimmy John's due to its proximity to my workplace, this experience has left me questioning why I should continue to patronize this location or any other Jimmy John's. The disparity in service between walk-in customers and mobile orders was stark and disheartening. This incident has certainly soured my perception of Jimmy John's, and I hope my feedback prompts improvements in their service quality and customer care moving forward.
Atmosphere: 1
Food: 3
Service: 1
Angelina
Club Lulu is always good, staff was fast and friendly even when a card reader was down.
Absolutely atrocious service, DO NOT order online, they will forget / misplace / put your order behind anyone in store. Had to wait 30 minutes for a sandwich on two separate occasions.
Atmosphere: 1
Food: 1
Service: 1
Sara Block
This Jimmy John’s location is clean, the staff are friendly, and they make the sandwiches fast. It’s a good spot for a fast lunch during the workday.
Service: 5
Margaret Choy
I do a lot of in office training with lunch provided and I will NEVER be using JJ again after what I had to deal with. I put the order in the day before for 11:45am thinking that would be plenty of time for my 12-12:30 training and the sandwiches did not arrive until 1:30 when many people already decided to go grab their own lunch because they were hungry. When I called at 12 I was told 20 minutes so I said that's fine they can grab the sandwiches after the training. I had to call 4 more times - once they just put the phone down and no one came back after 5 minutes and another time I was hung up on. Finally I said cancel my entire order of 40 box lunches (over $500) and suddenly it was on the way. I was shocked at how unprofessional the entire situation was handled and I would expect an on time delivery when the order is placed that far in advance. I have reached out multiple times and I am still waiting to hear back from the correct person after 17 days since Customer Service can't share that info.
Service: 1
megan sherman
Prefacing this by saying I have never written a bad review on any restaurant in my entire life. However, I would absolutely take your money elsewhere, and not spend it at this store. I ordered a rather large JJ catering order (3 30 boxes, chips, drinks, pickles etc). on the Monday prior to my event (Wednesday). Order was confirmed by the store which is a block away from our event. Order was set to be delivered at 11:30. Around 11:40 I had not heard from the store, so called to make sure things were on track. I was hung up on multiple times, and when I finally got someone on the line they said "It was being made". They had clearly forgotten the order, and I knew there wasn't anything I could do, so I said ok, no problem we had the time to spare. 12:00 rolls around, no word back, so I call again. "It's out for delivery, and they would call the driver to ensure it was being prioritized" 12:15 rolls around, no word or delivery, so I call back and am hung up on. Call back again, and told a male employee that another employee had told me it was out for delivery, to which he responded "yeah, they probably lied to you, it's not out for delivery, it's still being made, we had an issue with bread being made. I asked to be transferred to a manager who gave no real explanation for being lied to, and said it would be another 20 minutes. At this point, I had received no apology, no offer to make it right somehow via refund. 12:40 rolls around, and nothing had been delivered still. I call again "It's still being made, they forgot one of the 3 30 piece boxes", it will be another 15-20 minutes. I feel like up until this point I had been polite and understanding, but honestly just couldn't take it anymore and told them this was so unacceptable, as the food was supposed to be delivered at 11:30, and it was now almost 1. I had a large group of hungry people that needed to be in meetings shortly, and I needed to get them fed. Another 15 minutes rolls by, with zero delivery, so I called again letting them know if it wasn't delivered in the next 5 or so minutes I literally would be unable to accept the order since I would be in meetings. The manager said it just left for delivery and it would be there shortly, and finally received an apology. I understand there are staffing issues across the industry, but at no point prior I receive any sort of apology, or did anyone show any real concern for the order. I was hung up on at least 5 times, and told I was lied to by an employee. The order finally arrived at 12:58, 2 minutes before our meeting started. There were missing drinks (waters), which I didn't even comment on. The employee who delivered the food let me know that the manager was out on vacation and there was no management in the restaurant. So whichever "manager" I spoke to was not in fact a manager. This delayed our meeting so people could eat, and was truly stressful. I have been a long time JJ customer for catering, and will no longer be using them moving forward. -1000000/10 would not recommend.
Service: 1
Robin Muldrow
Management nasty and rude. Take your money somewhere else..
This has always been my go-to for a quick lunch. The bread has always been the highlight of the sandwich. Until today….there is no way they used fresh bread because my sandwich bread was very stale and crumbly.
Atmosphere: 4
Food: 1
Service: 4
Wonderful experience!!!! ABSOLUTELY WOULD EAT AGAIN!!!!! 😄😄😄
Picked up a mobile order today. Walked back to my desk and noticed the chip bag had tiny bites at the bottom and pierced the bag. I walked back and asked to swap it out and they did. No issues with staff just inspect your chip bag for rodent bites.
Atmosphere: 5
Food: 1
Service: 5
I never thought that I would have a different experience than every other JJ's I've been to. But, this is an exception and an exceptional one at that. The bottom of the bread was so hard that it cut my tongue. They did put hot peppers on, or just ut 1 single pepper on it. Either way, I'm giving them a low rating because of the fact that every other JJ's I've eaten at has been cirtually the exact same experience. This was not one of them, which is disappointing.
Atmosphere: 2
Food: 2
Service: 3
After reading the reviews I didn’t go
Messed up order. Order packer was chewing her nails while packing orders and line sandwich maker coughing on sandwiches. I would stay away from this nasty place.
I’ve never in my life gave a rating but this deserved one. Order a sandwich through the app because I had a reward for a free sandwich. I tried paying for a delivery with my card and apple pay. Both did not work, so I selected cash. I received a call 20 minutes later saying I did not pay and needed to complete my payment before they deliver. I had to walk to the store because the payment on the app didn’t work. When I arrived, I was charged for the sandwich and delivery fee. I was refunded the delivery fee and was told “sorry for what happened” The attitude of the employees at the front was extremely nonchalant after showing I had a reward for a free sandwich and why was i being charged for a delivery. Completely missed lunch, sandwich was rushed and lost my free reward.
Atmosphere: 1
Food: 2
Service: 1
The sandwiches are good
I placed a mobile order at 11:30 AM and arrived at 11:45 AM to pick it up. What followed was a frustrating wait until noon, during which time I observed multiple walk-in customers arriving after me, ordering, receiving their food promptly, and leaving. When I inquired about my order, I was simply told it was coming.
When my food finally arrived, I expressed my disappointment with the service quality, only to receive a sarcastic and half-hearted apology along the lines of, "Sorry, what do you want me to do about it."
As someone who frequently visits this Jimmy John's due to its proximity to my workplace, this experience has left me questioning why I should continue to patronize this location or any other Jimmy John's. The disparity in service between walk-in customers and mobile orders was stark and disheartening.
This incident has certainly soured my perception of Jimmy John's, and I hope my feedback prompts improvements in their service quality and customer care moving forward.
Atmosphere: 1
Food: 3
Service: 1
Club Lulu is always good, staff was fast and friendly even when a card reader was down.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Absolutely atrocious service, DO NOT order online, they will forget / misplace / put your order behind anyone in store. Had to wait 30 minutes for a sandwich on two separate occasions.
Atmosphere: 1
Food: 1
Service: 1
This Jimmy John’s location is clean, the staff are friendly, and they make the sandwiches fast. It’s a good spot for a fast lunch during the workday.
Service: 5
I do a lot of in office training with lunch provided and I will NEVER be using JJ again after what I had to deal with. I put the order in the day before for 11:45am thinking that would be plenty of time for my 12-12:30 training and the sandwiches did not arrive until 1:30 when many people already decided to go grab their own lunch because they were hungry. When I called at 12 I was told 20 minutes so I said that's fine they can grab the sandwiches after the training. I had to call 4 more times - once they just put the phone down and no one came back after 5 minutes and another time I was hung up on. Finally I said cancel my entire order of 40 box lunches (over $500) and suddenly it was on the way. I was shocked at how unprofessional the entire situation was handled and I would expect an on time delivery when the order is placed that far in advance. I have reached out multiple times and I am still waiting to hear back from the correct person after 17 days since Customer Service can't share that info.
Service: 1
Prefacing this by saying I have never written a bad review on any restaurant in my entire life. However, I would absolutely take your money elsewhere, and not spend it at this store. I ordered a rather large JJ catering order (3 30 boxes, chips, drinks, pickles etc). on the Monday prior to my event (Wednesday). Order was confirmed by the store which is a block away from our event. Order was set to be delivered at 11:30. Around 11:40 I had not heard from the store, so called to make sure things were on track. I was hung up on multiple times, and when I finally got someone on the line they said "It was being made". They had clearly forgotten the order, and I knew there wasn't anything I could do, so I said ok, no problem we had the time to spare. 12:00 rolls around, no word back, so I call again. "It's out for delivery, and they would call the driver to ensure it was being prioritized" 12:15 rolls around, no word or delivery, so I call back and am hung up on. Call back again, and told a male employee that another employee had told me it was out for delivery, to which he responded "yeah, they probably lied to you, it's not out for delivery, it's still being made, we had an issue with bread being made. I asked to be transferred to a manager who gave no real explanation for being lied to, and said it would be another 20 minutes. At this point, I had received no apology, no offer to make it right somehow via refund. 12:40 rolls around, and nothing had been delivered still. I call again "It's still being made, they forgot one of the 3 30 piece boxes", it will be another 15-20 minutes. I feel like up until this point I had been polite and understanding, but honestly just couldn't take it anymore and told them this was so unacceptable, as the food was supposed to be delivered at 11:30, and it was now almost 1. I had a large group of hungry people that needed to be in meetings shortly, and I needed to get them fed. Another 15 minutes rolls by, with zero delivery, so I called again letting them know if it wasn't delivered in the next 5 or so minutes I literally would be unable to accept the order since I would be in meetings. The manager said it just left for delivery and it would be there shortly, and finally received an apology. I understand there are staffing issues across the industry, but at no point prior I receive any sort of apology, or did anyone show any real concern for the order. I was hung up on at least 5 times, and told I was lied to by an employee. The order finally arrived at 12:58, 2 minutes before our meeting started. There were missing drinks (waters), which I didn't even comment on. The employee who delivered the food let me know that the manager was out on vacation and there was no management in the restaurant. So whichever "manager" I spoke to was not in fact a manager. This delayed our meeting so people could eat, and was truly stressful. I have been a long time JJ customer for catering, and will no longer be using them moving forward. -1000000/10 would not recommend.
Service: 1
Management nasty and rude. Take your money somewhere else..
Atmosphere: 1
Service: 1
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