I placed a mobile order at 11:30 AM and arrived at 11:45 AM to pick it up. What followed was a frustrating wait until noon, during which time I observed multiple walk-in customers arriving after me, ordering, receiving their food promptly, and leaving. When I inquired about my order, I was simply told it was coming. When my food finally arrived, I expressed my disappointment with the service quality, only to receive a sarcastic and half-hearted apology along the lines of, "Sorry, what do you want me to do about it." As someone who frequently visits this Jimmy John's due to its proximity to my workplace, this experience has left me questioning why I should continue to patronize this location or any other Jimmy John's. The disparity in service between walk-in customers and mobile orders was stark and disheartening. This incident has certainly soured my perception of Jimmy John's, and I hope my feedback prompts improvements in their service quality and customer care moving forward.
Atmosphere: 1
Food: 3
Service: 1
Angelina
Club Lulu is always good, staff was fast and friendly even when a card reader was down.
Atmosphere: 5
Food: 5
Service: 5
Max Klindt
Absolutely atrocious service, DO NOT order online, they will forget / misplace / put your order behind anyone in store. Had to wait 30 minutes for a sandwich on two separate occasions.
Atmosphere: 1
Food: 1
Service: 1
Sara Block
This Jimmy John’s location is clean, the staff are friendly, and they make the sandwiches fast. It’s a good spot for a fast lunch during the workday.
Service: 5
Margaret Choy
I do a lot of in office training with lunch provided and I will NEVER be using JJ again after what I had to deal with. I put the order in the day before for 11:45am thinking that would be plenty of time for my 12-12:30 training and the sandwiches did not arrive until 1:30 when many people already decided to go grab their own lunch because they were hungry. When I called at 12 I was told 20 minutes so I said that's fine they can grab the sandwiches after the training. I had to call 4 more times - once they just put the phone down and no one came back after 5 minutes and another time I was hung up on. Finally I said cancel my entire order of 40 box lunches (over $500) and suddenly it was on the way. I was shocked at how unprofessional the entire situation was handled and I would expect an on time delivery when the order is placed that far in advance. I have reached out multiple times and I am still waiting to hear back from the correct person after 17 days since Customer Service can't share that info.
Service: 1
megan sherman
Prefacing this by saying I have never written a bad review on any restaurant in my entire life. However, I would absolutely take your money elsewhere, and not spend it at this store. I ordered a rather large JJ catering order (3 30 boxes, chips, drinks, pickles etc). on the Monday prior to my event (Wednesday). Order was confirmed by the store which is a block away from our event. Order was set to be delivered at 11:30. Around 11:40 I had not heard from the store, so called to make sure things were on track. I was hung up on multiple times, and when I finally got someone on the line they said "It was being made". They had clearly forgotten the order, and I knew there wasn't anything I could do, so I said ok, no problem we had the time to spare. 12:00 rolls around, no word back, so I call again. "It's out for delivery, and they would call the driver to ensure it was being prioritized" 12:15 rolls around, no word or delivery, so I call back and am hung up on. Call back again, and told a male employee that another employee had told me it was out for delivery, to which he responded "yeah, they probably lied to you, it's not out for delivery, it's still being made, we had an issue with bread being made. I asked to be transferred to a manager who gave no real explanation for being lied to, and said it would be another 20 minutes. At this point, I had received no apology, no offer to make it right somehow via refund. 12:40 rolls around, and nothing had been delivered still. I call again "It's still being made, they forgot one of the 3 30 piece boxes", it will be another 15-20 minutes. I feel like up until this point I had been polite and understanding, but honestly just couldn't take it anymore and told them this was so unacceptable, as the food was supposed to be delivered at 11:30, and it was now almost 1. I had a large group of hungry people that needed to be in meetings shortly, and I needed to get them fed. Another 15 minutes rolls by, with zero delivery, so I called again letting them know if it wasn't delivered in the next 5 or so minutes I literally would be unable to accept the order since I would be in meetings. The manager said it just left for delivery and it would be there shortly, and finally received an apology. I understand there are staffing issues across the industry, but at no point prior I receive any sort of apology, or did anyone show any real concern for the order. I was hung up on at least 5 times, and told I was lied to by an employee. The order finally arrived at 12:58, 2 minutes before our meeting started. There were missing drinks (waters), which I didn't even comment on. The employee who delivered the food let me know that the manager was out on vacation and there was no management in the restaurant. So whichever "manager" I spoke to was not in fact a manager. This delayed our meeting so people could eat, and was truly stressful. I have been a long time JJ customer for catering, and will no longer be using them moving forward. -1000000/10 would not recommend.
Service: 1
Robin Muldrow
Management nasty and rude. Take your money somewhere else..
Atmosphere: 1
Service: 1
Michelle Sopher
Lazy workers don’t know how it do there jobs young workers are just lazy andGive u your food wrong or sloppy I hate it when they can’t do there jobs right they need to get fried all the girls Jenny caren the old lady the little young girl with red hair the bath room is all was dirty smh
Shidoshi
When will people understand that location matters. We're in a premier downtown location and I expect better than average customer service. My side of kicking ranch sauce was forgotten (mistakes happen) but to top it off, I ask for a bag for my sandwich and chips, I get handed an unopened bag. Sure you may think how petty to bring this up but it's the undertone of the action that sticks out the most. When I can you address them I got to play phone tag with the staff when one person could've spread the word without me leaving a bad review. Please fix this moving forward because upper management wouldn't appreciate this.
The sandwiches are good
I placed a mobile order at 11:30 AM and arrived at 11:45 AM to pick it up. What followed was a frustrating wait until noon, during which time I observed multiple walk-in customers arriving after me, ordering, receiving their food promptly, and leaving. When I inquired about my order, I was simply told it was coming.
When my food finally arrived, I expressed my disappointment with the service quality, only to receive a sarcastic and half-hearted apology along the lines of, "Sorry, what do you want me to do about it."
As someone who frequently visits this Jimmy John's due to its proximity to my workplace, this experience has left me questioning why I should continue to patronize this location or any other Jimmy John's. The disparity in service between walk-in customers and mobile orders was stark and disheartening.
This incident has certainly soured my perception of Jimmy John's, and I hope my feedback prompts improvements in their service quality and customer care moving forward.
Atmosphere: 1
Food: 3
Service: 1
Club Lulu is always good, staff was fast and friendly even when a card reader was down.
Atmosphere: 5
Food: 5
Service: 5
Absolutely atrocious service, DO NOT order online, they will forget / misplace / put your order behind anyone in store. Had to wait 30 minutes for a sandwich on two separate occasions.
Atmosphere: 1
Food: 1
Service: 1
This Jimmy John’s location is clean, the staff are friendly, and they make the sandwiches fast. It’s a good spot for a fast lunch during the workday.
Service: 5
I do a lot of in office training with lunch provided and I will NEVER be using JJ again after what I had to deal with. I put the order in the day before for 11:45am thinking that would be plenty of time for my 12-12:30 training and the sandwiches did not arrive until 1:30 when many people already decided to go grab their own lunch because they were hungry. When I called at 12 I was told 20 minutes so I said that's fine they can grab the sandwiches after the training. I had to call 4 more times - once they just put the phone down and no one came back after 5 minutes and another time I was hung up on. Finally I said cancel my entire order of 40 box lunches (over $500) and suddenly it was on the way. I was shocked at how unprofessional the entire situation was handled and I would expect an on time delivery when the order is placed that far in advance. I have reached out multiple times and I am still waiting to hear back from the correct person after 17 days since Customer Service can't share that info.
Service: 1
Prefacing this by saying I have never written a bad review on any restaurant in my entire life. However, I would absolutely take your money elsewhere, and not spend it at this store. I ordered a rather large JJ catering order (3 30 boxes, chips, drinks, pickles etc). on the Monday prior to my event (Wednesday). Order was confirmed by the store which is a block away from our event. Order was set to be delivered at 11:30. Around 11:40 I had not heard from the store, so called to make sure things were on track. I was hung up on multiple times, and when I finally got someone on the line they said "It was being made". They had clearly forgotten the order, and I knew there wasn't anything I could do, so I said ok, no problem we had the time to spare. 12:00 rolls around, no word back, so I call again. "It's out for delivery, and they would call the driver to ensure it was being prioritized" 12:15 rolls around, no word or delivery, so I call back and am hung up on. Call back again, and told a male employee that another employee had told me it was out for delivery, to which he responded "yeah, they probably lied to you, it's not out for delivery, it's still being made, we had an issue with bread being made. I asked to be transferred to a manager who gave no real explanation for being lied to, and said it would be another 20 minutes. At this point, I had received no apology, no offer to make it right somehow via refund. 12:40 rolls around, and nothing had been delivered still. I call again "It's still being made, they forgot one of the 3 30 piece boxes", it will be another 15-20 minutes. I feel like up until this point I had been polite and understanding, but honestly just couldn't take it anymore and told them this was so unacceptable, as the food was supposed to be delivered at 11:30, and it was now almost 1. I had a large group of hungry people that needed to be in meetings shortly, and I needed to get them fed. Another 15 minutes rolls by, with zero delivery, so I called again letting them know if it wasn't delivered in the next 5 or so minutes I literally would be unable to accept the order since I would be in meetings. The manager said it just left for delivery and it would be there shortly, and finally received an apology. I understand there are staffing issues across the industry, but at no point prior I receive any sort of apology, or did anyone show any real concern for the order. I was hung up on at least 5 times, and told I was lied to by an employee. The order finally arrived at 12:58, 2 minutes before our meeting started. There were missing drinks (waters), which I didn't even comment on. The employee who delivered the food let me know that the manager was out on vacation and there was no management in the restaurant. So whichever "manager" I spoke to was not in fact a manager. This delayed our meeting so people could eat, and was truly stressful. I have been a long time JJ customer for catering, and will no longer be using them moving forward. -1000000/10 would not recommend.
Service: 1
Management nasty and rude. Take your money somewhere else..
Atmosphere: 1
Service: 1
Lazy workers don’t know how it do there jobs young workers are just lazy andGive u your food wrong or sloppy I hate it when they can’t do there jobs right they need to get fried all the girls Jenny caren the old lady the little young girl with red hair the bath room is all was dirty smh
When will people understand that location matters. We're in a premier downtown location and I expect better than average customer service. My side of kicking ranch sauce was forgotten (mistakes happen) but to top it off, I ask for a bag for my sandwich and chips, I get handed an unopened bag. Sure you may think how petty to bring this up but it's the undertone of the action that sticks out the most. When I can you address them I got to play phone tag with the staff when one person could've spread the word without me leaving a bad review. Please fix this moving forward because upper management wouldn't appreciate this.
Restaurantji Recommends
Nice place for a quick bite
Serious question: why is it so f%$^ing hard to get a sandwich cut in half at JJs? Not just this JJs but all of them.
Service was outstanding by the 2 individuals working night shift.
Food and service was great.
Great Turkey Tom as always.
Loading...