Sandwiches have really gone downhill. First, my sandwich was missing items, and the extra on onions was ignored and they replaced the sandwich but still had the small amounts instead of the extra I ordered
karla Cruz
Great customer service from Benjamin! Best JJs around!
Atmosphere: 5
Food: 5
Service: 5
xander Something
20min wait for 1 sandwich. There were 3 workers all doing other things besides making sandwiches while there was about 5 customers all waiting for their orders.
Atmosphere: 1
Food: 4
Service: 1
Elizabeth Halle
Can't believe the management at this place! I order delivery from there all the time. I order so much, the delivery driver knows me. Sometimes I wait over 45mins to get my sandwich, when other times it's less than 20. And MOJORITY of the time I receive my sandwich incorrectly. And I literally order the same sandwich every time! I am very patient with them and will wait for them to bring me my correct order. But the last time, I waited 45mins for my sandwich and it was wrong. Waited another 35 min for my correct sandwich, and they still made it wrong. I told them it's been almost 2 hours and I wouldn't want to wait any longer, so they said they would give me a credit. When I called this time to receive my credit, they only wanted to offer $3 off my $16 sandwich! The manager argued with me telling me we sent you the correct sandwich eventually, which they never did. After going back and forth with her, giving me additude the whole time, she said the best she can do is a $5 credit... I mean come on. It's a sandwich! As a former employee of JJ, and a P.I.C. (manager) I am truly disappointed in the way they operate and how they handled the situation. I will not be ordering from them again.
Atmosphere: 1
Food: 1
Service: 1
Sarah Baughman
I ordered a delivery on Wed Feb 14th, my uber delivery driver decided to take my food rather than deliver it so I called the restaurant after about an hour had gone by. They not only resent my food right away but refunded my order!!! Excellent customer service ? Not their fault about a hungry uber driver that decided to eat my sandwich. Was not expecting a refund at all. That made my day!!! Great customer service definitely order from here again.
Atmosphere: 5
Food: 5
Service: 5
jason
This place is overrated. They are really stingy with the meat I ordered the giant sub, which is almost $20, and had about 6 slices of roast beef on the entire sub. Also, they give you the least amount of ingredients. Just enough lettuce(iceberg-eyeroll) to cover the bread 3 tomato slices and a few cucumber slices with a little bit of mayo. This $20 sandwich cost no more than $5 in ingredients. That includes the cost of the bread. Any local grocery store that makes sandwiches puts them to shame. Fairplay has good sandwiches. You get a foot long for the same price but with 4x the meat and cheese and more tomato, lettuce, pickle, peppers..etc. if I'm paying $20 for a sandwich, I don't want it to be 75% bread! I don't recommend this place at all! There are plenty of better sandwich places in Pilsen and bridgeport you could go to.
Atmosphere: 3
Food: 1
Service: 2
Nick
Worst customer experience of all time. Took my order and my charged my CC, just to call me back 25mins later to tell me I was too far out of their delivery zone for them to detour to complete my order. ? I was hungry AF!! And I’m only 2 blocks away from their delivery zone ?
Service: 1
FULL CEND - TKM
Great Service - Friendly and helpful and was done promptly
Atmosphere: 5
Food: 5
Service: 5
chaunassie powell
Nice and quiet and peaceful area around the restaurant and inside.
Very skimpy on the lettuce asked for extra pickles got three small pickles usually when I compare it they make a nice sandwich. I'm sure it was yesterday's bread because it was only 1:00. Usually their bread is so good but not today.
Atmosphere: 4
Food: 1
Service: 4
Anthony Lee
Always very good sandwiches ? most importantly, fresh all the time never had a bad experience
Fast and high quality, good vibes, no complaints
Sandwiches have really gone downhill. First, my sandwich was missing items, and the extra on onions was ignored and they replaced the sandwich but still had the small amounts instead of the extra I ordered
Great customer service from Benjamin! Best JJs around!
Atmosphere: 5
Food: 5
Service: 5
20min wait for 1 sandwich. There were 3 workers all doing other things besides making sandwiches while there was about 5 customers all waiting for their orders.
Atmosphere: 1
Food: 4
Service: 1
Can't believe the management at this place! I order delivery from there all the time. I order so much, the delivery driver knows me. Sometimes I wait over 45mins to get my sandwich, when other times it's less than 20. And MOJORITY of the time I receive my sandwich incorrectly. And I literally order the same sandwich every time! I am very patient with them and will wait for them to bring me my correct order. But the last time, I waited 45mins for my sandwich and it was wrong. Waited another 35 min for my correct sandwich, and they still made it wrong. I told them it's been almost 2 hours and I wouldn't want to wait any longer, so they said they would give me a credit. When I called this time to receive my credit, they only wanted to offer $3 off my $16 sandwich! The manager argued with me telling me we sent you the correct sandwich eventually, which they never did. After going back and forth with her, giving me additude the whole time, she said the best she can do is a $5 credit... I mean come on. It's a sandwich! As a former employee of JJ, and a P.I.C. (manager) I am truly disappointed in the way they operate and how they handled the situation. I will not be ordering from them again.
Atmosphere: 1
Food: 1
Service: 1
I ordered a delivery on Wed Feb 14th, my uber delivery driver decided to take my food rather than deliver it so I called the restaurant after about an hour had gone by. They not only resent my food right away but refunded my order!!! Excellent customer service ? Not their fault about a hungry uber driver that decided to eat my sandwich. Was not expecting a refund at all. That made my day!!! Great customer service definitely order from here again.
Atmosphere: 5
Food: 5
Service: 5
This place is overrated. They are really stingy with the meat I ordered the giant sub, which is almost $20, and had about 6 slices of roast beef on the entire sub. Also, they give you the least amount of ingredients. Just enough lettuce(iceberg-eyeroll) to cover the bread 3 tomato slices and a few cucumber slices with a little bit of mayo. This $20 sandwich cost no more than $5 in ingredients. That includes the cost of the bread. Any local grocery store that makes sandwiches puts them to shame. Fairplay has good sandwiches. You get a foot long for the same price but with 4x the meat and cheese and more tomato, lettuce, pickle, peppers..etc. if I'm paying $20 for a sandwich, I don't want it to be 75% bread! I don't recommend this place at all! There are plenty of better sandwich places in Pilsen and bridgeport you could go to.
Atmosphere: 3
Food: 1
Service: 2
Worst customer experience of all time. Took my order and my charged my CC, just to call me back 25mins later to tell me I was too far out of their delivery zone for them to detour to complete my order. ? I was hungry AF!! And I’m only 2 blocks away from their delivery zone ?
Service: 1
Great Service - Friendly and helpful and was done promptly
Atmosphere: 5
Food: 5
Service: 5
Nice and quiet and peaceful area around the restaurant and inside.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Very skimpy on the lettuce asked for extra pickles got three small pickles usually when I compare it they make a nice sandwich. I'm sure it was yesterday's bread because it was only 1:00. Usually their bread is so good but not today.
Atmosphere: 4
Food: 1
Service: 4
Always very good sandwiches ? most importantly, fresh all the time never had a bad experience
Atmosphere: 4
Food: 5
Service: 5
Food is good
Friendly staff food was delicious
Atmosphere: 5
Food: 5
Service: 5
Provides discounts for complimentary food.
Loading...