Terrible customer service and app UI. They have a deal where if you sign up with the app, you get a free item. The reward is really hidden, but it didn’t have an expiration date listed.
Second time going, ready for a treat. The cashier was really nice but didn’t know much about the reward and had to ask the other guy working (manager?) about the app, with the other guy doing something else facing away and clearly uninterested in having any customers. After three back and forths playing the game of telephone, he tells us that the reward expires, which the app had no mention of.
If you’re going to create a half-baked app and have staff that dgaf, I’m not going to deal with the frustration. The food is overpriced and underportioned but decent, so I was originally looking forward to coming here for a treat occasionally, but not any more.
Mel B
They need to open a location in Metro Detroit!!!!
Катя Щербан
Very good service, thanks!
Valerie Vega
It’s been a while since I’ve been at this location, but I must say that I am so proud to say they upgraded on their staffs sweet Genuine people the sandwich was tasteful. It was a plus for me that my sandwich was not handed to me and just a brown bag. They gave it to me in the pink box .. well handed with love, love love I will be coming here again.
Jane Shersher
My favorite place in the city- chill cool vibe, always kind and patient staff, quick amazing service and the food is SO DELICIOUS and I always feel healthy and perfectly full after I eat here! THANK YOU FOR EXISTING GUYS!!
Nemanja Golubovic
I’m so glad bad reviews didn’t stop me from going into this place because I was craving healthy fresh squeezed juice and baby it was amazing and brought me back to life!!!!! AMAZING!!!
Tavizona
This review is well past due. I’ve avoided leaving it in hopes for a different experience. If it weren’t for the convenience of location and online order I wouldn’t eat here despite my enjoyment of the spicy tuna. In the last year I’ve visited this place about ten times and service is nonexistent. Specifically when the younger gentleman with glasses and a cap is present. He has the personality of a sloth and should not be in direct contact with the public. A hello or any acknowledgement is too large of a task for this person. Every encounter I’ve had leaves me questioning why I patron this place. Today I placed a pick up order and when I expressed my gratitude to said gentleman I was met with a dead stare. This place has been inspiring me to make more home-made lunch meals.
Atmosphere: 1
Food: 4
Service: 1
Veronica Englund
Food is good, as expected, but I have service blows at all locations. Make me wonder if management sucks, that's usually the deal when front of the house is so bad.
Atmosphere: 1
Food: 4
Service: 1
Laisha Valladarez
Ordered a Joe Club sandwich, was cold, the matcha did not taste like anything and the espresso machine was not working at the moment.
Yesterday on 9.16.24 was my first time entering Joe and the juice. I was super excited to go in an order a tunacado and power shake . From moment I walked in seemed like a pretty good atmosphere until I stood there for about 5 minutes confused on how to order. I then asked a employee how To order he said right here removed gloves took my order but from the moment of the gentleman taking my order I could feel he wasn’t in the best mood and he wasn’t friendly which instantly changed my mood. I spent $27.00 on a shake and sandwhich and I was disappointed with the treatment not friendly why not I asked questions pertaining to the app an the gentle man answered quickly but the kicker to the experience was him not being friendly. Which is an issue for me because we need establishments to have friendly and good customer service I will never return to this location due to my first encounter. Which I want to know why do I have to feel like the staff is not being nice on purpose for whatever that reason might have been unsure if I was asking questions or making him stop making app orders to place me an my sisters orders we then dined outside enjoyed our sandwhiches I didn’t care for milkshake an was to annoyed to even ask them to remake because it was like bad energy.
Parking: Have to pay for parking or will get a ticket
Atmosphere: 5
Food: 5
Service: 1
Recommended dishes: Spicy Tuna Sandwich
Michelle Trent
I love the protein shakes and juices! I've Uber'd Joe's multiple times. When I'm in River North for work I usually stop by. They do a lot of to go orders so order ahead, the wait time can be over 15 minutes during the day. The staff can come across annoyed and aloof at times so do yourself a favor and order ahead.
Atmosphere: 5
Food: 5
Service: 3
Carrie Burnett
I paid $12 for this? What a joke.
Alina Nazarova
Disgusting. Waited for a cup of coffee over 20 minutes. Super slow and unprofessional. Avoid this place.
Atmosphere: 1
Food: 1
Service: 1
M G
Super cold, super loud, asked tip when i placed online order, like cmon its me ordering.
Delicious juices and sandwiches!
Terrible customer service and app UI. They have a deal where if you sign up with the app, you get a free item. The reward is really hidden, but it didn’t have an expiration date listed.
Second time going, ready for a treat. The cashier was really nice but didn’t know much about the reward and had to ask the other guy working (manager?) about the app, with the other guy doing something else facing away and clearly uninterested in having any customers. After three back and forths playing the game of telephone, he tells us that the reward expires, which the app had no mention of.
If you’re going to create a half-baked app and have staff that dgaf, I’m not going to deal with the frustration. The food is overpriced and underportioned but decent, so I was originally looking forward to coming here for a treat occasionally, but not any more.
They need to open a location in Metro Detroit!!!!
Very good service, thanks!
It’s been a while since I’ve been at this location, but I must say that I am so proud to say they upgraded on their staffs sweet Genuine people the sandwich was tasteful. It was a plus for me that my sandwich was not handed to me and just a brown bag. They gave it to me in the pink box .. well handed with love, love love I will be coming here again.
My favorite place in the city- chill cool vibe, always kind and patient staff, quick amazing service and the food is SO DELICIOUS and I always feel healthy and perfectly full after I eat here! THANK YOU FOR EXISTING GUYS!!
I’m so glad bad reviews didn’t stop me from going into this place because I was craving healthy fresh squeezed juice and baby it was amazing and brought me back to life!!!!! AMAZING!!!
This review is well past due. I’ve avoided leaving it in hopes for a different experience. If it weren’t for the convenience of location and online order I wouldn’t eat here despite my enjoyment of the spicy tuna. In the last year I’ve visited this place about ten times and service is nonexistent. Specifically when the younger gentleman with glasses and a cap is present. He has the personality of a sloth and should not be in direct contact with the public. A hello or any acknowledgement is too large of a task for this person. Every encounter I’ve had leaves me questioning why I patron this place. Today I placed a pick up order and when I expressed my gratitude to said gentleman I was met with a dead stare. This place has been inspiring me to make more home-made lunch meals.
Atmosphere: 1
Food: 4
Service: 1
Food is good, as expected, but I have service blows at all locations. Make me wonder if management sucks, that's usually the deal when front of the house is so bad.
Atmosphere: 1
Food: 4
Service: 1
Ordered a Joe Club sandwich, was cold, the matcha did not taste like anything and the espresso machine was not working at the moment.
Atmosphere: 3
Food: 1
Service: 2
Restaurantji Recommends
Yesterday on 9.16.24 was my first time entering Joe and the juice. I was super excited to go in an order a tunacado and power shake . From moment I walked in seemed like a pretty good atmosphere until I stood there for about 5 minutes confused on how to order. I then asked a employee how To order he said right here removed gloves took my order but from the moment of the gentleman taking my order I could feel he wasn’t in the best mood and he wasn’t friendly which instantly changed my mood. I spent $27.00 on a shake and sandwhich and I was disappointed with the treatment not friendly why not I asked questions pertaining to the app an the gentle man answered quickly but the kicker to the experience was him not being friendly. Which is an issue for me because we need establishments to have friendly and good customer service I will never return to this location due to my first encounter. Which I want to know why do I have to feel like the staff is not being nice on purpose for whatever that reason might have been unsure if I was asking questions or making him stop making app orders to place me an my sisters orders we then dined outside enjoyed our sandwhiches I didn’t care for milkshake an was to annoyed to even ask them to remake because it was like bad energy.
Parking: Have to pay for parking or will get a ticket
Atmosphere: 5
Food: 5
Service: 1
Recommended dishes: Spicy Tuna Sandwich
I love the protein shakes and juices! I've Uber'd Joe's multiple times. When I'm in River North for work I usually stop by. They do a lot of to go orders so order ahead, the wait time can be over 15 minutes during the day. The staff can come across annoyed and aloof at times so do yourself a favor and order ahead.
Atmosphere: 5
Food: 5
Service: 3
I paid $12 for this? What a joke.
Disgusting. Waited for a cup of coffee over 20 minutes. Super slow and unprofessional. Avoid this place.
Atmosphere: 1
Food: 1
Service: 1
Super cold, super loud, asked tip when i placed online order, like cmon its me ordering.
Atmosphere: 1
Food: 1
Service: 1
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