Bit disappointing, pizza tasted like it had been re-heated, just didn't taste fresh. Had deep dish elsewhere and had much better experiences.
Bobby
We made a reservation and showed up early. I ordered pizza at the front. They sat us 5 minutes late then lost the ticket for the pizza and we sat there for an hour and a half waiting for food
Anthony
Great food and service was excellent. The waiter was very helpful and was honest about the portions sizes and stirred us in the right direction.
Cameron
Salad order was wrong, although the salad was still delicious. Service was poor because of understaffing. The buttercrust crust was undercooked on both pizzas. Especially horrible on the Lou. Our server was apologetic when he got to our table after we had been there 5mins. We were never able to say anything about the undercooked pizzas because he never checked on our table. Even if ha had, are we going to wait an additional 30-40mins on new ones? Probably not. I brought my wife from California to enjoy the Lou Malnati Chicago Deep Dish experience. Truly disappointed. With all the outstanding deep dish joints in town, I recommend going elsewhere. This ain't the Lou Malnati's it used to be.
Chelle
Had a reservation for 7:45 and were seated early at 7:30. We pre ordered our pizza at 7:20 as suggested for faster service. Once seated, Sat for 15 minutes before asking someone for service and waters. Got waters and 10 minutes later got a waitress. Told her we had pre ordered 3 mini pizzas and ordered a beer. 30 minutes later inquired about our beer and our pre ordered pizza. She went to check and it all came out within 2 minutes. Never had deep dish so not sure what to expect but crust was very dry and different. Almost like it was gluten free. Not very tasty and trust me we are not picky eaters. Waitress apologized profusely saying that she just had too many tables. Without asking, manager discounted our bill which was nice. Kinds of took the steam out of our night which dragged on way too long with disappointing food outcome. Oh well. Staff was very nice. Kind of felt like a tourist trap. Would not recommend.
mathew
Long wait on food, terrible service, had to go looking for service as server went missing for long periods.
Angelina
They told us hours before the reservation to order ahead to avoid wait times. We showed up and we still got our food about 30-35 minutes after
Hugo
Food not what expected. Past with no salt at all??? Front door staff very rude. And pizza average
Linda
A quick early dinner the night before the Chicago Marathon turned into a late dinner. The kitchen got incredibly backed up. A bit surprising for a restaurant that's often very busy and gets the same rush year after year. The server tried very hard and kept his cool. Still recommend and consider returning.
Tameka
My husband & I were there as apart of our 10 year wedding anniversary! We wanted some great Italian food and this place was highly recommended! Well, we had reservations but it was still over an hour wait. So we then sat at the bar, ordered our food, and NEVER GOT IT! The young that took our order left, the guy at the bar never asked us were we good, if we needed anything. We finally just asked to cash out our drinks and he just said no, y'all are good to go! Which completely lost us! So it was a TERRIBLE EXPERIENCE & a waste of time!
Absolutely incredible food, service, and location. We accidentally ended up at the N Michigan location instead of the N Wells one. We booked it over and they luckily held our table!!!! The service was timely, efficient and courteous. The deep dish was delicious.
Kate
We preordered and it still took 30 minutes to get our meal. Server forgot to bring all our beverages and they seemed disorganized. We had reservations for 5 but they sat 5 to a 4-top. Had very little room for our plates and drinks. Food itself was ok. Fairly bland and not hot went it arrived. Atmosphere was fun - baseball themed.
alejandro
Muy mal atendidos, somos de México y nos atendió una señorita que se Molestó por que hablamos español, cada pregunta que le hacíamos se molestaba, nos respondió la comida se tarda si no quiere esperar le doy la cuenta. Sorprendidos por que nunca nos habían tratado así en USA.
Julia
Worst pizza ever. The cheese was cold, the crust was hard and the sausage was like a Jimmy deans patty.
Donald
Excellent pizza as always-lived the option of pre-ordering as well...Excellent service & experience!
Bit disappointing, pizza tasted like it had been re-heated, just didn't taste fresh. Had deep dish elsewhere and had much better experiences.
We made a reservation and showed up early. I ordered pizza at the front. They sat us 5 minutes late then lost the ticket for the pizza and we sat there for an hour and a half waiting for food
Great food and service was excellent. The waiter was very helpful and was honest about the portions sizes and stirred us in the right direction.
Salad order was wrong, although the salad was still delicious. Service was poor because of understaffing. The buttercrust crust was undercooked on both pizzas. Especially horrible on the Lou. Our server was apologetic when he got to our table after we had been there 5mins. We were never able to say anything about the undercooked pizzas because he never checked on our table. Even if ha had, are we going to wait an additional 30-40mins on new ones? Probably not. I brought my wife from California to enjoy the Lou Malnati Chicago Deep Dish experience. Truly disappointed. With all the outstanding deep dish joints in town, I recommend going elsewhere. This ain't the Lou Malnati's it used to be.
Had a reservation for 7:45 and were seated early at 7:30. We pre ordered our pizza at 7:20 as suggested for faster service. Once seated, Sat for 15 minutes before asking someone for service and waters. Got waters and 10 minutes later got a waitress. Told her we had pre ordered 3 mini pizzas and ordered a beer. 30 minutes later inquired about our beer and our pre ordered pizza. She went to check and it all came out within 2 minutes. Never had deep dish so not sure what to expect but crust was very dry and different. Almost like it was gluten free. Not very tasty and trust me we are not picky eaters. Waitress apologized profusely saying that she just had too many tables. Without asking, manager discounted our bill which was nice. Kinds of took the steam out of our night which dragged on way too long with disappointing food outcome. Oh well. Staff was very nice. Kind of felt like a tourist trap. Would not recommend.
Long wait on food, terrible service, had to go looking for service as server went missing for long periods.
They told us hours before the reservation to order ahead to avoid wait times. We showed up and we still got our food about 30-35 minutes after
Food not what expected. Past with no salt at all??? Front door staff very rude. And pizza average
A quick early dinner the night before the Chicago Marathon turned into a late dinner. The kitchen got incredibly backed up. A bit surprising for a restaurant that's often very busy and gets the same rush year after year. The server tried very hard and kept his cool. Still recommend and consider returning.
My husband & I were there as apart of our 10 year wedding anniversary! We wanted some great Italian food and this place was highly recommended! Well, we had reservations but it was still over an hour wait. So we then sat at the bar, ordered our food, and NEVER GOT IT! The young that took our order left, the guy at the bar never asked us were we good, if we needed anything. We finally just asked to cash out our drinks and he just said no, y'all are good to go! Which completely lost us! So it was a TERRIBLE EXPERIENCE & a waste of time!
Restaurantji Recommends
Absolutely incredible food, service, and location. We accidentally ended up at the N Michigan location instead of the N Wells one. We booked it over and they luckily held our table!!!! The service was timely, efficient and courteous. The deep dish was delicious.
We preordered and it still took 30 minutes to get our meal. Server forgot to bring all our beverages and they seemed disorganized. We had reservations for 5 but they sat 5 to a 4-top. Had very little room for our plates and drinks. Food itself was ok. Fairly bland and not hot went it arrived. Atmosphere was fun - baseball themed.
Muy mal atendidos, somos de México y nos atendió una señorita que se Molestó por que hablamos español, cada pregunta que le hacíamos se molestaba, nos respondió la comida se tarda si no quiere esperar le doy la cuenta. Sorprendidos por que nunca nos habían tratado así en USA.
Worst pizza ever. The cheese was cold, the crust was hard and the sausage was like a Jimmy deans patty.
Excellent pizza as always-lived the option of pre-ordering as well...Excellent service & experience!
Loading...