I placed a delivery 3 days BEFORE Valentine’s Day.
They decided to cancel my order 20 minutes before it was due to be delivered ON Valentine’s Day. They sent an email with no explanation, just to contact the store.
The store has had me on hold for 30+ minutes and then HUNG UP. This was incredibly unprofessional and lazy of this location to not even provide a reason why they canceled and then to not answer phones is unacceptable.
Atmosphere: 1
Food: 1
Service: 1
Gricel Loreto
The worst thing in the world, more than 1 hour I had to wait for my order, there is a man with a beard in the lobby and he tells you 10 minutes then he says 5 minutes then he tells you 10 more minutes and then he gets angry because you ask him how long and he says 30 minutes what a terrible service they have no order they have a total disorder I do not recommend them They waste their time and the staff is unpleasant.
Atmosphere: 1
Food: 3
Service: 1
Michael Damato
Decent little tucked away carry out spot. Maneuvering can be a bit tight, but you can also exit onto the alley behind the complex.
Food is typical for lous and pretty solid
Sharon Maack-Connolly
Lou Malnati's is our favorite Chicago deep dish pizza. We have always been pleased with the Bucktown location for carry out. The pizza is consistently delicious and pipping hot when we pick it up. There are many options for pizza in Chicago but Lou's is definitely our top choice! On the very few times that our order wasn't perfect, they did everything to rectify the issue quickly.
The people who work in this particular location are always pleasant too!
My only disappointment is with the Lou Malnati's app. It has many quirks and makes ordering a bit difficult at times. This is not a reflection on the Bucktown location, however!
If you're a fan of deep dish pizza, you will not be disappointed with Lou Malnati's!
Food: 5
Service: 5
airuser990 -
Extremely rude staff. Gave me the wrong pick up time. They denied it aggressively and were very impatient. The employee at the register was named ‘Efrain M’.
Hector Santiago
It was takeout
Food: 5
Service: 5
Noonie Nicole
The food was ok, the service was excellent the Manager helped me I can’t remember his name but very nice & helpful guy! Great Customer will always keep me coming back! Thank you
Atmosphere: 4
Food: 3
Service: 5
G Rodriguez
Good service and taste of the food;The kids and adults seem to like it, The salads are not bad either, though they are pricey for mostly vegetables.
Atmosphere: 3
Food: 4
Service: 4
K Krzymicki
So we've had the competitor's pizza , but it's been a while. So while in Chicago, we had to try Lou's. Let's start with the buffalo wings (boneless). They don't get better than this. No gristle-y parts, light breading without clumps of breading and no meat. Just pure chicken breast with the perfect spicy buffalo sauce. The only improvement would've been having blue cheese dressing, they were just superb. Then we got to the pizza. We had this meal delivered, and we're at an Airbnb, so I had to have the restaurant cut the pizza even though they warned against it with delivery. Guys, it was amazing. The sauce was the best, THE BEST, and I don't normally like chunky tomato sauce. This was seasoned so well and was perfect. The sausage layer was great, and we also added pepperoni. The sauce sold it for me, though. Others in my group raved about the crust and cheese, and yeah, those were tasty, have I mentioned the sauce? I'd definitely get this pizza again, and it will remain a special, unforgettable meal in my memory. Oh, and the cookies were fine. Very sugary -like I could discern the granulated sugar. That's not for me.
I placed a delivery 3 days BEFORE Valentine’s Day.
They decided to cancel my order 20 minutes before it was due to be delivered ON Valentine’s Day. They sent an email with no explanation, just to contact the store.
The store has had me on hold for 30+ minutes and then HUNG UP. This was incredibly unprofessional and lazy of this location to not even provide a reason why they canceled and then to not answer phones is unacceptable.
Atmosphere: 1
Food: 1
Service: 1
The worst thing in the world, more than 1 hour I had to wait for my order, there is a man with a beard in the lobby and he tells you 10 minutes then he says 5 minutes then he tells you 10 more minutes and then he gets angry because you ask him how long and he says 30 minutes what a terrible service they have no order they have a total disorder I do not recommend them
They waste their time and the staff is unpleasant.
Atmosphere: 1
Food: 3
Service: 1
Decent little tucked away carry out spot. Maneuvering can be a bit tight, but you can also exit onto the alley behind the complex.
Food is typical for lous and pretty solid
Lou Malnati's is our favorite Chicago deep dish pizza. We have always been pleased with the Bucktown location for carry out. The pizza is consistently delicious and pipping hot when we pick it up. There are many options for pizza in Chicago but Lou's is definitely our top choice! On the very few times that our order wasn't perfect, they did everything to rectify the issue quickly.
The people who work in this particular location are always pleasant too!
My only disappointment is with the Lou Malnati's app. It has many quirks and makes ordering a bit difficult at times. This is not a reflection on the Bucktown location, however!
If you're a fan of deep dish pizza, you will not be disappointed with Lou Malnati's!
Food: 5
Service: 5
Extremely rude staff. Gave me the wrong pick up time. They denied it aggressively and were very impatient. The employee at the register was named ‘Efrain M’.
It was takeout
Food: 5
Service: 5
The food was ok, the service was excellent the Manager helped me I can’t remember his name but very nice & helpful guy! Great Customer will always keep me coming back! Thank you
Atmosphere: 4
Food: 3
Service: 5
Good service and taste of the food;The kids and adults seem to like it, The salads are not bad either, though they are pricey for mostly vegetables.
Atmosphere: 3
Food: 4
Service: 4
So we've had the competitor's pizza , but it's been a while. So while in Chicago, we had to try Lou's. Let's start with the buffalo wings (boneless). They don't get better than this. No gristle-y parts, light breading without clumps of breading and no meat. Just pure chicken breast with the perfect spicy buffalo sauce. The only improvement would've been having blue cheese dressing, they were just superb. Then we got to the pizza. We had this meal delivered, and we're at an Airbnb, so I had to have the restaurant cut the pizza even though they warned against it with delivery. Guys, it was amazing. The sauce was the best, THE BEST, and I don't normally like chunky tomato sauce. This was seasoned so well and was perfect. The sausage layer was great, and we also added pepperoni. The sauce sold it for me, though. Others in my group raved about the crust and cheese, and yeah, those were tasty, have I mentioned the sauce? I'd definitely get this pizza again, and it will remain a special, unforgettable meal in my memory. Oh, and the cookies were fine. Very sugary -like I could discern the granulated sugar. That's not for me.
Food: 5
Service: 5
Best deep dish in IL.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
What is the source of salty/sour taste in the thin crust pizza? It’s pretty much inedible.
Atmosphere: 3
Food: 1
Service: 3
Just a busy location and make sure to pre order before coming in.
Atmosphere: 4
Food: 4
Service: 2
Recommended dishes: Heart Shaped Deep Dish Cheese Pizza
The thin crust is great!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Lou’S Pizza
they keep you waiting too long
Atmosphere: 1
Food: 1
Service: 1
No staff response . The driver wants to cook in the kitchen .
Atmosphere: 1
Food: 1
Service: 1
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