Hands down best Pastry shop in Chicago. Have yet to have a single item that is not incredible.
Atmosphere: 5
Food: 5
Service: 5
Claudia Flores-Regalado
If I could give Zero star to this place , I would do that! This place is for coming once and never come back again. My fruit tart was old. ?
Atmosphere: 1
Food: 1
Service: 1
Curt M.
Spent about $50. Some items were dried out, some were much too sweet. Some had odd tastes. I bought a bag of coffee and frankly, it's not very good tasting. Nothing like the bakeries from the 60's and 70's. Some may love this place, but it's just not for me. very disappointed.
James M.
Great service and amazing bakery items! Very cool inside and so many wonderful options in a beautiful display.
Jane D.
Nice bakery and nice pastries/cakes but be aware they do not honor the Yelp check in free sugar cookie. I had told my grandson he would get a free cookie but it was not to be--he did get a cookie that I ended up paying for along with the cake we came to get and the cookie was delicious but know that the yelp check in offer is not honored.
C M S.
The cakes are still a draw although a lot of the finesse -- the delicateness and refinement -- of fine European pastry has diminished. Sometimes the cakes seem stodgy and clunky. In its early days, I would walk in and the confections would transport me to Germany. Now it feels like a midwestern bakery that makes lovely looking European-style cakes. It feels like the bakery counter at Whole Foods. Also, I wish that it still offered coffee service. That was a nice treat.
spaghetti man (spaghetti man)
Delicious pastries and helpful staff. Best desserts out there.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chocolate Ganache, Strudel, Apple Strudel
Nur Rajwanyn
If you have a sweet tooth, this would be heaven for your taste buds!
Atmosphere: 4
Food: 5
Service: 4
Mauricio Cifuentes
Authentic food and the most hospitable owner. A place to return over and over.
Ordered the strawberry whipped cream cake and it was delicious. The customer service however was terrible. Communication was poor and there were multiple bumps that ended up being a bigger deal than they needed to be.
Atmosphere: 5
Food: 5
Service: 1
Recommended dishes: Strawberry Whipped Cream Cake
Reema G.
Came here after we got pizza at Spacca Napoli and boy were we in for a treat!! We came almost close to closing time and even then, the person who helped us with our selection was soooo patient and friendly!! I'm sad I don't remember his name but he did such a great job. We ended up getting the Marzipan cake and a chocolate cake with apricot filling. Both were so delicious, literally dreaming of when I can come back and get these cakes again. The marzipan cake is probably the best cake I've had in my whole life. We will definitely be coming back!
Oz_Nino
Five stars The Best Cheesecake in that area, Also cookies to put a big smile on the kids.Kid-friendliness: Great ?
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bakery
Jimmy Byrne
Lutz is great to have in the neighborhood, the staff are attentive, and the owner, Howard, has always been friendly and welcoming to me and my friends.Unfortunately my birthday cake order from last week was less than ideal. The cake was beautifully decorated and tasted delicious, but there were some unfortunate gaps in communication that caused some stress on the day of my party.I had told the person who took my order that I would pick up the cake at 10 a.m., but when I stopped by last Saturday at noon to pick up my cake, I was told that the decorator had just begun to work on it and it would take about 20 minutes (more like 45). When I said that I had placed the order for a 10 a.m. pick up, I was told that there was no note of that. So, how was I supposed to know when the cake would be ready?If I were the cake decorator and I received an order slip that did not have a pick up time, I would probably wonder, "By when do I need to have this finished?" There might also be a manager who reviews all the orders and checks to make sure that all pertinent details are listed. It feels like management could be tightened up a bit.(A lesser offense: I was asked if I wanted trim on the cake. I said yes. When I picked up the cake I was told, "The decorator decided not to do trim because she thought it would ruin the design." I was the one who provided the design and I was the one who ordered the trim, so I'm really very confused about why the decorator would have an opinion on the matter. Perhaps it was that she didn't have time because she knew I was waiting, in which case, I would have rather been told the truth.)If you order a custom cake, I recommend that you call a couple days before your event to confirm that they have all the details they need to ensure a smooth pick up.
Food: 5
Service: 3
Natasha Viteri
I love coming to Lutz for all my special occasion baking needs. We picked up a King cake and half a dozen paczkis. All we're fantastic! We also love their many types of strudels. Highly recommend!
I really like their
Food: 5
Service: 2
Hands down best Pastry shop in Chicago. Have yet to have a single item that is not incredible.
Atmosphere: 5
Food: 5
Service: 5
If I could give Zero star to this place , I would do that! This place is for coming once and never come back again. My fruit tart was old. ?
Atmosphere: 1
Food: 1
Service: 1
Spent about $50. Some items were dried out, some were much too sweet. Some had odd tastes. I bought a bag of coffee and frankly, it's not very good tasting. Nothing like the bakeries from the 60's and 70's. Some may love this place, but it's just not for me. very disappointed.
Great service and amazing bakery items! Very cool inside and so many wonderful options in a beautiful display.
Nice bakery and nice pastries/cakes but be aware they do not honor the Yelp check in free sugar cookie. I had told my grandson he would get a free cookie but it was not to be--he did get a cookie that I ended up paying for along with the cake we came to get and the cookie was delicious but know that the yelp check in offer is not honored.
The cakes are still a draw although a lot of the finesse -- the delicateness and refinement -- of fine European pastry has diminished. Sometimes the cakes seem stodgy and clunky. In its early days, I would walk in and the confections would transport me to Germany. Now it feels like a midwestern bakery that makes lovely looking European-style cakes. It feels like the bakery counter at Whole Foods. Also, I wish that it still offered coffee service. That was a nice treat.
Delicious pastries and helpful staff. Best desserts out there.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chocolate Ganache, Strudel, Apple Strudel
If you have a sweet tooth, this would be heaven for your taste buds!
Atmosphere: 4
Food: 5
Service: 4
Authentic food and the most hospitable owner. A place to return over and over.
Atmosphere: 4
Food: 5
Service: 5
Restaurantji Recommends
Ordered the strawberry whipped cream cake and it was delicious. The customer service however was terrible. Communication was poor and there were multiple bumps that ended up being a bigger deal than they needed to be.
Atmosphere: 5
Food: 5
Service: 1
Recommended dishes: Strawberry Whipped Cream Cake
Came here after we got pizza at Spacca Napoli and boy were we in for a treat!! We came almost close to closing time and even then, the person who helped us with our selection was soooo patient and friendly!! I'm sad I don't remember his name but he did such a great job. We ended up getting the Marzipan cake and a chocolate cake with apricot filling. Both were so delicious, literally dreaming of when I can come back and get these cakes again. The marzipan cake is probably the best cake I've had in my whole life. We will definitely be coming back!
Five stars The Best Cheesecake in that area, Also cookies to put a big smile on the kids.Kid-friendliness: Great ?
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bakery
Lutz is great to have in the neighborhood, the staff are attentive, and the owner, Howard, has always been friendly and welcoming to me and my friends.Unfortunately my birthday cake order from last week was less than ideal. The cake was beautifully decorated and tasted delicious, but there were some unfortunate gaps in communication that caused some stress on the day of my party.I had told the person who took my order that I would pick up the cake at 10 a.m., but when I stopped by last Saturday at noon to pick up my cake, I was told that the decorator had just begun to work on it and it would take about 20 minutes (more like 45). When I said that I had placed the order for a 10 a.m. pick up, I was told that there was no note of that. So, how was I supposed to know when the cake would be ready?If I were the cake decorator and I received an order slip that did not have a pick up time, I would probably wonder, "By when do I need to have this finished?" There might also be a manager who reviews all the orders and checks to make sure that all pertinent details are listed. It feels like management could be tightened up a bit.(A lesser offense: I was asked if I wanted trim on the cake. I said yes. When I picked up the cake I was told, "The decorator decided not to do trim because she thought it would ruin the design." I was the one who provided the design and I was the one who ordered the trim, so I'm really very confused about why the decorator would have an opinion on the matter. Perhaps it was that she didn't have time because she knew I was waiting, in which case, I would have rather been told the truth.)If you order a custom cake, I recommend that you call a couple days before your event to confirm that they have all the details they need to ensure a smooth pick up.
Food: 5
Service: 3
I love coming to Lutz for all my special occasion baking needs. We picked up a King cake and half a dozen paczkis. All we're fantastic! We also love their many types of strudels. Highly recommend!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Strudel