Always packed. Bathrooms always nasty and missing tissue
Atmosphere: 1
Food: 1
Service: 2
Jesse Rodgers
My breakfast order was incomplete. I received no plastic cutlery. I received no syrup.
Atmosphere: 3
Food: 4
Service: 3
De'Lesia Nelson
This is the ONLY McDonald’s I’ve ever been to where the service was extremely bad on multiple occasions. Theres always a wait time and an attitude that comes with it. They also have no sense of urgency at all.
Atmosphere: 3
Food: 3
Service: 1
Shaniece Chapman
They are terrible ,bad customer service , long wait time ,especially after 10pm your gna be waiting in the line for 45-1 hr for your food . I live near so I go there often because it’s the closest but I’m never going again ,and I always have to tell them to make my food fresh cus the first 2 times I ever wt it wasn’t fresh . So now I go to the one in Hyde park ,which I highly recommend,very fast and very fresh .
cherese hoskin
I waited in the drive-thru for over 20 minutes before someone took my order then I get to my destination and it's the wrong food
Atmosphere: 1
Food: 1
Service: 1
Eli Swartzentruber
Well first of all we ordered online for delivery and got the complete wrong order, we tried calling and no ones would answer, then we set the order for review and ordered again when we got the second order they forgot 2 sandwiches and a drink, like come on it’s not that hard to read an order and make it.
Atmosphere: 1
Food: 1
Service: 1
Mall’s word is Law
On 2 separate occasions my burgers were made extremely sloppy and they weren’t wrapped properly my burgers were basically naked in the bag and why does my double cheeseburger have 3 pieces of bread??? Never will i spend another dime at this horrible location.
Atmosphere: 1
Food: 1
Service: 2
Mallory S.
I came in with my niece, who was really excited to use her app rewards to get her $1 drink, fries, and a sandwich. She’s very shy, so I was paying close attention as she ordered. The cashier seemed irritated from the start—not outright rude, but enough that I had to give him the mom look. ( like hey not today) My niece explained clearly what she was trying to do with her rewards, even showing him her phone. He called the manager, Erica, for help three times, and each time she ignored him. My niece proceeded to order her drink without the fries which was the deal she originally wanted, when she received her drink it wasn’t even filled up all the way, I don’t know the name of the guy that did it because no one wears a name tag at this location but he was tall bald and light skinned. (Unacceptable, I know when your going on your break I’m sure you fill your drink all the way to the top)
My niece ordered her sandwich, then we came back to pay for another drink so the fries reward would work. This time, Erica rang us up. My niece explained the deal again and Erica told her she just needed to buy something for a dollar. My niece stepped aside to get her money ready. I asked why my niece couldn’t get the fries earlier, and instead of addressing the concern, Erica repeated that she needed to buy a drink. We ended up being helped by a young lady named Kee (or Kee Kee), who was wonderful. I explained the situation to her and she immediately tried to help. However, when she went to get the fries, Erica said something to her. Erica came back to the register, and I finally spoke up and asked what the issue was. Her response was dismissive, and at one point she said something along the lines of, “If you don’t have a dollar, just say that.” That’s when I went into full momma-bear mode. My niece was polite the whole time—there was no reason for her to be talked to like that. In the end, we did leave with the fries, but the experience was unacceptable. Kee/Kee Kee—thank you so much for stepping in to help. Also, while we were there, a little boy had his jacket stolen. This location seriously needs security. One of the employees mentioned that the guy had a gun. Smh like you can’t even take kids to McDonald’s anymore. Very sad.
I won’t be returning after this experience.
Atmosphere: 1
Food: 1
Service: 1
Aurora
I usually always pick up my food but tonight I ordered 3 items through ubereats and they stated on the phone that THEY gave my order to the wrong driver. The driver had me talk to them and one of the employees said he would ask the manager about a remake, which he did and I heard because he took the phone with him, and the manager refused and told me to contact uber support. Please don’t order or get anything from the night shift. Unprofessional and can’t seem to fix their own mistakes. Occurred 11/26/2025 at 10:30pm. Morning/afternoon shift is always amazing though !
Atmosphere: 2
Food: 3
Service: 2
Kingdom Coach Apostle Edwin A. Matos
Fries taste like they were sat for a long time and microwaved. Very soggy
Got the food order wrong ~ said they would replace it - would not replace it when I got there. Could not have been a worse experience between the rude employees and plane ole lazyness
Atmosphere: 1
Food: 1
Service: 1
Johnny
Rewards come in handy
Atmosphere: 4
Food: 5
Service: 4
Niah Kozartt
terrible customer service, bad attitudes, gave me undone food, manager even gave me attitude. would never go back!
Jaxx Miamore
They don't honor any offers like the buy one get one that is on your McDonald's receipt like the other McDonald's do they claim they don't have too.👎🏾
Atmosphere: 1
Food: 1
Service: 1
Megan Watts
Terrible customer service old lady smoking instead of taking orders
Always packed. Bathrooms always nasty and missing tissue
Atmosphere: 1
Food: 1
Service: 2
My breakfast order was incomplete. I received no plastic cutlery. I received no syrup.
Atmosphere: 3
Food: 4
Service: 3
This is the ONLY McDonald’s I’ve ever been to where the service was extremely bad on multiple occasions. Theres always a wait time and an attitude that comes with it. They also have no sense of urgency at all.
Atmosphere: 3
Food: 3
Service: 1
They are terrible ,bad customer service , long wait time ,especially after 10pm your gna be waiting in the line for 45-1 hr for your food . I live near so I go there often because it’s the closest but I’m never going again ,and I always have to tell them to make my food fresh cus the first 2 times I ever wt it wasn’t fresh . So now I go to the one in Hyde park ,which I highly recommend,very fast and very fresh .
I waited in the drive-thru for over 20 minutes before someone took my order then I get to my destination and it's the wrong food
Atmosphere: 1
Food: 1
Service: 1
Well first of all we ordered online for delivery and got the complete wrong order, we tried calling and no ones would answer, then we set the order for review and ordered again when we got the second order they forgot 2 sandwiches and a drink, like come on it’s not that hard to read an order and make it.
Atmosphere: 1
Food: 1
Service: 1
On 2 separate occasions my burgers were made extremely sloppy and they weren’t wrapped properly my burgers were basically naked in the bag and why does my double cheeseburger have 3 pieces of bread??? Never will i spend another dime at this horrible location.
Atmosphere: 1
Food: 1
Service: 2
I came in with my niece, who was really excited to use her app rewards to get her $1 drink, fries, and a sandwich. She’s very shy, so I was paying close attention as she ordered. The cashier seemed irritated from the start—not outright rude, but enough that I had to give him the mom look. ( like hey not today) My niece explained clearly what she was trying to do with her rewards, even showing him her phone. He called the manager, Erica, for help three times, and each time she ignored him. My niece proceeded to order her drink without the fries which was the deal she originally wanted, when she received her drink it wasn’t even filled up all the way, I don’t know the name of the guy that did it because no one wears a name tag at this location but he was tall bald and light skinned. (Unacceptable, I know when your going on your break I’m sure you fill your drink all the way to the top)
My niece ordered her sandwich, then we came back to pay for another drink so the fries reward would work. This time, Erica rang us up. My niece explained the deal again and Erica told her she just needed to buy something for a dollar. My niece stepped aside to get her money ready. I asked why my niece couldn’t get the fries earlier, and instead of addressing the concern, Erica repeated that she needed to buy a drink.
We ended up being helped by a young lady named Kee (or Kee Kee), who was wonderful. I explained the situation to her and she immediately tried to help. However, when she went to get the fries, Erica said something to her. Erica came back to the register, and I finally spoke up and asked what the issue was. Her response was dismissive, and at one point she said something along the lines of, “If you don’t have a dollar, just say that.” That’s when I went into full momma-bear mode. My niece was polite the whole time—there was no reason for her to be talked to like that.
In the end, we did leave with the fries, but the experience was unacceptable. Kee/Kee Kee—thank you so much for stepping in to help.
Also, while we were there, a little boy had his jacket stolen. This location seriously needs security. One of the employees mentioned that the guy had a gun. Smh like you can’t even take kids to McDonald’s anymore. Very sad.
I won’t be returning after this experience.
Atmosphere: 1
Food: 1
Service: 1
I usually always pick up my food but tonight I ordered 3 items through ubereats and they stated on the phone that THEY gave my order to the wrong driver. The driver had me talk to them and one of the employees said he would ask the manager about a remake, which he did and I heard because he took the phone with him, and the manager refused and told me to contact uber support. Please don’t order or get anything from the night shift. Unprofessional and can’t seem to fix their own mistakes. Occurred 11/26/2025 at 10:30pm. Morning/afternoon shift is always amazing though !
Atmosphere: 2
Food: 3
Service: 2
Fries taste like they were sat for a long time and microwaved. Very soggy
Food: 1
Restaurantji Recommends
Got the food order wrong ~ said they would replace it - would not replace it when I got there. Could not have been a worse experience between the rude employees and plane ole lazyness
Atmosphere: 1
Food: 1
Service: 1
Rewards come in handy
Atmosphere: 4
Food: 5
Service: 4
terrible customer service, bad attitudes, gave me undone food, manager even gave me attitude. would never go back!
They don't honor any offers like the buy one get one that is on your McDonald's receipt like the other McDonald's do they claim they don't have too.👎🏾
Atmosphere: 1
Food: 1
Service: 1
Terrible customer service old lady smoking instead of taking orders
Atmosphere: 1
Food: 1
Service: 1
Loading...