McDonald's
International Terminal 5, Concourse M, Chicago
(773) 894-3432
Recent Reviews
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Despite having many customers, they do not have hand sanitizers. The man I asked who work there told me to go to the rest room. Poor service. It happened today Jan 15th, 2026 at 8:40 am
As I was making my order a tiny pet walking out of the McDonald's cafeteria please see photos of the little fella.
Staff were respectful to customers waiting in line.
Atmosphere: 4
Food: 4
Service: 5
Service is absolutely HORRIBLE. I ordered a snack wrap and a snack wrap alone no drinks no fries, one of the easiest and smallest things on the menu and i waited long enough to figure out their entire assembly line AND realize that they were all incredibly slow and inefficient. One of the staff members had an AirPod in and was flirting with her coworker. One worker had a horrible attitude and was relaxing every 60 sec when the order roster was over 35 orders long. Many people complained about the wait and they offered no sympathy. This is terrible, i understand it is a McDonald's but these people are truly incompetent and do not realize what it means to be productive in the workplace. I will NEVER come here again and this has strongly discouraged my business from any of the franchise chains.
Atmosphere: 1
Food: 3
Service: 1
This is really a very good place for one who travels and didn’t eat anything this is best place people are very good. They respect the customers. They are plenty of sitting place where you can eat peacefully with family and kids.
Atmosphere: 5
Food: 5
Service: 5
Ordered Coffee, Sausage Egg Muffin and a Hash Brown. Wasn’t given the hash Brown and had to ask for the coffee. Also witnessed a muffin get dropped and re wrapped. Disgusting
Atmosphere: 1
Food: 1
Service: 1
20 minute waits and biscuits as hard as hockey pucks are what await you at this location. Zero counter service, you're expected to order through the kiosk which has receipt paper about 50% of the time.
Atmosphere: 2
Food: 1
Service: 1
Great people work here. I lost my duty free staff and they found and kept it. Thanks
I took more 28 minute waiting , the workers work like no body waiting have more then 30 people waiting
We just waited almost 20 minutes with no more than 10 orders ahead of us - I counter 2 people working, who knows maybe someone didn’t show up. But still, you’ll wait a while, suggest going somewhere else
Atmosphere: 2
Food: 3
Service: 1
Typical McDonald’s experience. You can’t login with your app here and they do not have deals!
You better watch and check your food because they will get it wrong the first time and the staff members wear her nets, but they don’t seem to understand that they have to wash hands after scratching their hair and dealing with other parts of the body when preparing food.
Atmosphere: 5
Food: 3
Service: 5
Restaurantji Recommends
Worst ever
Atmosphere: 1
Food: 1
Service: 1
Very convenient near my gate, good food!
However, food took a long time to be made which is to be expected when busy. It wasn't busy what so ever.
The tables were absolutely disgusting but also to be expected from this airport.
Either way it's an okay experience.
Atmosphere: 2
Food: 4
Service: 3
Worst experience ever. I have never seen such low quality food at any Mc. Donalds. I have eaten at other good locations but at this one, the quality of the food is lowest. Dry buns, stale and dry chicken patty. The price is high but quality is the lowest of all. When I asked about the quality, they asked me where I am from and said this how they make it at this location. I have never given this low rating to anyone before.
Atmosphere: 1
Food: 1
Service: 2
One of the worst ordering experiences ever. I was exhilarated by how mean the cashier and workers were being. They turned off all the kiosks at 815 when they close at 9 and then when people wanted to order, they were mad because they were obviously closing up shop. I loved it.
Service: 1
Staff is arguing , and rude to customers . Need to replace everyone working tonight
Atmosphere: 1
Food: 1
Service: 1
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