Friendly and helpful people all around. Wonderful experience.
Joshua Michael
I’ve left very few reviews in my life for anything— let me be clear when I say this. Whoever the manager is who is on the shift tonight, August 31st-September1st, 2025 @ 3:34 AM.
First: This McDonald’s is 24 hours. Follow corporate and franchise operating hours. Second: The manager ignored the request for their information through the drive up window and then hung up on me when I proceeded to file a complaint over the phone. Third: They took my money via mobile order which is robbing someone. Fourth: I called the Ashland location to get the corporate number and I filed a complaint there as well. I really don’t know what kind of training you give staff but if the manager is acting like this I’m guessing the store is probably not run very well.
To say that you are losing money at this location because of this is an understatement; I have been to this location everyday after work this week and a 24 hour McDonald’s keeps telling me that they’re closed between 1 - 4 AM. Please pull up the drive through footage for confirmation. I’m from the area and have MA plates on my vehicle.
Point is over $14 and 3 sandwiches I’ve had the least professional help from one of your employees which pretty much is on part with the expectation for this specific location based on the people I grew up around. You’re really not hiring far outside of this neighborhood for talent and it shows, here.
I’ll be back in a few hours for a refund, an apology, and a formal complaint against everyone on staff tonight.
This KPIs for customer service, retention, and overall customer readiness — trash. I’ve worked in corporate for 10 years and I’ve never been this disappointed in a manager or their staff— do better. Retrain the staff here.
See you all promptly in a few hours.
Atmosphere: 1
Food: 1
Service: 1
Bob
The drive thru at night is insanely long. It's not fast food no more that time
Food: 3
Service: 2
Cosmin Munteanu
They don't offer refills on dine in . Never again it's 5 cents to reffil a drink
Food: 5
Service: 1
jose Macias
I want to take a moment to recognize two incredible employees at McDonald’s: Josh and Alice. Every time I visit, they go above and beyond to ensure a positive experience. Their professionalism, positive attitude, and dedication to customer service are unmatched. Josh consistently demonstrates strong leadership, attention to detail, and a genuine passion for his work. He handles busy shifts with calm and confidence, ensuring orders are accurate and timely. He's not just efficient he’s also kind, respectful, and always greets customers with a warm smile. It's clear that Josh takes pride in what he does, and it truly elevates the entire atmosphere of the restaurant. Alice is equally impressive friendly, quick, and always willing to help. Whether it's managing front counter service, helping in the kitchen, or dealing with a customer issue, Alice handles everything with grace and professionalism. Her teamwork and work ethic make her a standout employee. Both Josh and Alice clearly care about their roles and their customers. Their commitment makes a noticeable difference and reflects the kind of leadership potential that should not go unnoticed. They absolutely deserve a promotion, and I hope management sees the value they bring to the team every single day.
Atmosphere: 5
Food: 5
Service: 5
Kevin
Waited 30 mins for a Big Mac meal…… , go to Wendy’s across the street much faster service
Atmosphere: 3
Food: 3
Service: 1
nikki xie
This store is horrible! Everytime when I was visiting them, there’s always issues with my orders, either items are missing or incorrect. Non communication and discriminated.
Service: 1
Jeremise Nikita
McDonald's
Atmosphere: 5
Food: 5
Service: 5
Jimmy D
Order “iced latte” with extra shot of expresso. She handed me a drink with no ice at all. I asked where is the ice? She told me the extra shot melted the ice. I get the same drink everyday. WTH?
Atmosphere: 1
Food: 1
Service: 1
Michael McAndrew
The bun on my burger was so hard I almost cracked a molar. The fries were ice cold, like they were just thawed from a crime scene. Then came the infamous “2 pies for $3” deal, yeah, if you're into chewing on relics from the Reagan administration. Those pies have been under that heat lamp so long they probably have squatters' rights. Honestly, I've had better meals in holding cells.
this mcdonalds restaurant serving old food from food storage holder healtj hazard reported
Atmosphere: 1
Food: 1
Service: 1
Omar Breton Carrera
My order was incomplete, I didn't order plain burgers, but that's what they gave me. There are a few other places to eat around this area. I won't be back. Thanks.
Atmosphere: 3
Food: 3
Service: 4
Mui Kong
The service is good and fast I use the drive way to buy everything. They doing fast. This very good 👍 inside have a kid playing room. Only one thing need careful. The kid playing room is cold 🥶 I think the kid playing there hot 🔥 so they put the temperature low. But the Parents sit there will cold. Take a clothes. But anything good
Atmosphere: 5
Food: 5
Service: 5
Luis
No person at register
Atmosphere: 1
Food: 1
Service: 1
zenith mallampati
Worst experience i was going to order some food late night she said he screen is not working and asked to order online idi order online then she was yelling at me who told you to order our systems are out of order why do they hire this kind of people into business
Friendly and helpful people all around. Wonderful experience.
I’ve left very few reviews in my life for anything— let me be clear when I say this. Whoever the manager is who is on the shift tonight, August 31st-September1st, 2025 @ 3:34 AM.
First: This McDonald’s is 24 hours. Follow corporate and franchise operating hours.
Second: The manager ignored the request for their information through the drive up window and then hung up on me when I proceeded to file a complaint over the phone.
Third: They took my money via mobile order which is robbing someone.
Fourth: I called the Ashland location to get the corporate number and I filed a complaint there as well.
I really don’t know what kind of training you give staff but if the manager is acting like this I’m guessing the store is probably not run very well.
To say that you are losing money at this location because of this is an understatement; I have been to this location everyday after work this week and a 24 hour McDonald’s keeps telling me that they’re closed between 1 - 4 AM. Please pull up the drive through footage for confirmation. I’m from the area and have MA plates on my vehicle.
Point is over $14 and 3 sandwiches I’ve had the least professional help from one of your employees which pretty much is on part with the expectation for this specific location based on the people I grew up around. You’re really not hiring far outside of this neighborhood for talent and it shows, here.
I’ll be back in a few hours for a refund, an apology, and a formal complaint against everyone on staff tonight.
This KPIs for customer service, retention, and overall customer readiness — trash. I’ve worked in corporate for 10 years and I’ve never been this disappointed in a manager or their staff— do better.
Retrain the staff here.
See you all promptly in a few hours.
Atmosphere: 1
Food: 1
Service: 1
The drive thru at night is insanely long. It's not fast food no more that time
Food: 3
Service: 2
They don't offer refills on dine in . Never again it's 5 cents to reffil a drink
Food: 5
Service: 1
I want to take a moment to recognize two incredible employees at McDonald’s: Josh and Alice. Every time I visit, they go above and beyond to ensure a positive experience. Their professionalism, positive attitude, and dedication to customer service are unmatched. Josh consistently demonstrates strong leadership, attention to detail, and a genuine passion for his work. He handles busy shifts with calm and confidence, ensuring orders are accurate and timely. He's not just efficient he’s also kind, respectful, and always greets customers with a warm smile. It's clear that Josh takes pride in what he does, and it truly elevates the entire atmosphere of the restaurant. Alice is equally impressive friendly, quick, and always willing to help. Whether it's managing front counter service, helping in the kitchen, or dealing with a customer issue, Alice handles everything with grace and professionalism. Her teamwork and work ethic make her a standout employee.
Both Josh and Alice clearly care about their roles and their customers. Their commitment makes a noticeable difference and reflects the kind of leadership potential that should not go unnoticed. They absolutely deserve a promotion, and I hope management sees the value they bring to the team every single day.
Atmosphere: 5
Food: 5
Service: 5
Waited 30 mins for a Big Mac meal…… , go to Wendy’s across the street much faster service
Atmosphere: 3
Food: 3
Service: 1
This store is horrible! Everytime when I was visiting them, there’s always issues with my orders, either items are missing or incorrect. Non communication and discriminated.
Service: 1
McDonald's
Atmosphere: 5
Food: 5
Service: 5
Order “iced latte” with extra shot of expresso. She handed me a drink with no ice at all. I asked where is the ice? She told me the extra shot melted the ice. I get the same drink everyday. WTH?
Atmosphere: 1
Food: 1
Service: 1
The bun on my burger was so hard I almost cracked a molar. The fries were ice cold, like they were just thawed from a crime scene. Then came the infamous “2 pies for $3” deal, yeah, if you're into chewing on relics from the Reagan administration. Those pies have been under that heat lamp so long they probably have squatters' rights. Honestly, I've had better meals in holding cells.
Food: 1
Service: 2
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this mcdonalds restaurant serving old food from food storage holder healtj hazard reported
Atmosphere: 1
Food: 1
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My order was incomplete, I didn't order plain burgers, but that's what they gave me. There are a few other places to eat around this area. I won't be back. Thanks.
Atmosphere: 3
Food: 3
Service: 4
The service is good and fast I use the drive way to buy everything. They doing fast. This very good 👍 inside have a kid playing room. Only one thing need careful. The kid playing room is cold 🥶 I think the kid playing there hot 🔥 so they put the temperature low. But the Parents sit there will cold. Take a clothes. But anything good
Atmosphere: 5
Food: 5
Service: 5
No person at register
Atmosphere: 1
Food: 1
Service: 1
Worst experience i was going to order some food late night she said he screen is not working and asked to order online idi order online then she was yelling at me who told you to order our systems are out of order why do they hire this kind of people into business
Atmosphere: 1
Service: 1
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