We had a reservation for today and when we arrived they had a party going and told us that they do not take reservations. I wish they would have told us that when we made the reservation over the phone.
Atmosphere: 1
Service: 1
Brittney Gale
I’ve been a Hyde Park resident and visitor all my life. I’ve seen many businesses on 53rd come and go. I was ecstatic to see that the Sophy Hotel and Mesler Kitchen opened up on 53rd for more food options. Unfortunately, I wish I had positive things to say about the service at this establishment. With a James Beard awarded restaurant right down the street (Virtue), it’s obvious the subpar service you receive at this restaurant. I’ve gone to this establishment numerous of times, and I always seem to have a problem with the service.Two months ago when I came to this establishment with my friend, it took about 30 minutes to be seated with a reservation and another 20 minutes to be greeted by a waiter and it seems as if the waiters aren’t trained. I had to wait 30 minutes for the sauce that came with my fries and by the time I received the sauce, the fries were cold. My friend knew the manager, so through her, I was able to get another order of fries.About a month ago I made a reservation for brunch only to still have to wait 25 minutes to be seated. What was unfortunate was that we were seated 25 minutes after my reservation and still had to wait another 20 minutes for our waitress to come over and greet us. When she finally came over, she told us that brunch ended in five minutes. I was shocked, considering we made reservations for brunch and were just about to miss it. I was also shocked to see a party of individuals who were walk-ins be sat and get their food order placed before my party, who made a reservation. Enjoy the food, but the service makes it difficult to want to return to this establishment.Since I now understood that the service here is subpar, a week ago I decided to do carry out. Unfortunately, there was a problem with my carry out as well. When I placed my order over the phone, I asked for extra aïoli sauce only to find that there was not extra aïoli sauce when I came to pick up my order then I had to wait another 15 minutes for them to make “fresh” sauce. I also asked for my chicken sandwich to not have blue cheese and substituted for cheddar only to still find there was blue cheese on my sandwich. So, I spent $20 on a meal that I was unable to eat.As a person who has worked in the food industry, it’s very disheartening to see so many of the staff be uninterested and unequipped to do their job effectively. I really wanted a better for this establishment and it took me a very long time to write this negative review. I hope that someone from management reads this and genuinely tries to figure out how to train their staff better so that patrons have a better experience.
Atmosphere: 3
Food: 4
Service: 1
Recommended dishes: Chicken & Pearl Sugar Waffles
Deidre M Williams
The aesthetics in this place are beautiful. My pictures don't compare to seeing them in person. I didn't get a chance to take a pic of the food but you're not missing too much. Not everyone enjoyed their food. 2/5 of us liked it the other 3 thought it was meh. Nothing big to talk about but yet again the ambiance was nice. It was spacious and the music ? ? was a good beat. I probably won't go back but if I did it would be for an event or girls gathering not voluntarily.
Atmosphere: 5
Food: 3
Service: 4
Karen Addison
Had a wonderful experience!!! Great food and Great vibe!!
Atmosphere: 5
Food: 5
Service: 5
V L
Been here twice and I have enjoyed the food and drinks. The white Negroni is a great drink there. The burger is incredible. I can’t want to go back!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Burger
Ella Marie
This place has the most unprofessional staff and management than another restaurant in Hyde Park. You come out better going to Harold’s around the corner. This establishment only have the look the entire staff sucks.
Atmosphere: 1
Food: 1
Service: 1
crystal thompson
Food was terrible service as well the only I believe it’s because gratuity is included passing out old food hate only thing worthy of eating is the burger and buffalo chicken sandwich but even that’s is a big no not happy with my
Atmosphere: 3
Food: 1
Service: 1
Toni Copeland
Get a reservation! This place is an ENTIRE vibe. The drinks are a amazing and the food is spectacular. I've had both dinner and brunch, I cannot wait to go back!
Atmosphere: 5
Food: 5
Service: 5
Michaela Patton
My family and I really enjoyed ourselves, Food was great and service was good, we will go back.Parking: It was hard to find parking, so go early to look for a spot.
I frequent this place at least 2 times per week. I love it here! I like to sit by the fireplace with my friends, we laugh, eat, drink, and have a great time.
Very Cosmopolitan everything was top shelf,crowd was very
Atmosphere: 5
Food: 5
Service: 5
Angele Means
The atmosphere was Fantastic as was the service we received from Kevin. The Host was warm and funny! Most of all the cuisine was Fabulous. My husband and I plan to become regulars! My husband and I recently revisited and had the same great experience with Sabastian as our waiter. The food was also as good ?
Katrina Griffin
Loved the atmosphere and the waitstaff was awesome . I purchased a salad and a drink and spent $62
Atmosphere: 5
Food: 3
Service: 5
Recommended dishes: Salad
Doris Lane
Manager Mr. Julian reminded me of a old school service way back all good service not from here I live in Minnesota will be back again for great
Food: 5
Nico Trocme
Nice space, good food, but wait staff was too busy chatting with each other and manager was incompetent. I had to get up three times to go get a waiter and they served the appetizers with the main.The gluten free steak had soya sauce or some other product with gluten in it; a gluten intolerant patron was ill the next day.
We had a reservation for today and when we arrived they had a party going and told us that they do not take reservations. I wish they would have told us that when we made the reservation over the phone.
Atmosphere: 1
Service: 1
I’ve been a Hyde Park resident and visitor all my life. I’ve seen many businesses on 53rd come and go. I was ecstatic to see that the Sophy Hotel and Mesler Kitchen opened up on 53rd for more food options. Unfortunately, I wish I had positive things to say about the service at this establishment. With a James Beard awarded restaurant right down the street (Virtue), it’s obvious the subpar service you receive at this restaurant. I’ve gone to this establishment numerous of times, and I always seem to have a problem with the service.Two months ago when I came to this establishment with my friend, it took about 30 minutes to be seated with a reservation and another 20 minutes to be greeted by a waiter and it seems as if the waiters aren’t trained. I had to wait 30 minutes for the sauce that came with my fries and by the time I received the sauce, the fries were cold. My friend knew the manager, so through her, I was able to get another order of fries.About a month ago I made a reservation for brunch only to still have to wait 25 minutes to be seated. What was unfortunate was that we were seated 25 minutes after my reservation and still had to wait another 20 minutes for our waitress to come over and greet us. When she finally came over, she told us that brunch ended in five minutes. I was shocked, considering we made reservations for brunch and were just about to miss it. I was also shocked to see a party of individuals who were walk-ins be sat and get their food order placed before my party, who made a reservation. Enjoy the food, but the service makes it difficult to want to return to this establishment.Since I now understood that the service here is subpar, a week ago I decided to do carry out. Unfortunately, there was a problem with my carry out as well. When I placed my order over the phone, I asked for extra aïoli sauce only to find that there was not extra aïoli sauce when I came to pick up my order then I had to wait another 15 minutes for them to make “fresh” sauce. I also asked for my chicken sandwich to not have blue cheese and substituted for cheddar only to still find there was blue cheese on my sandwich. So, I spent $20 on a meal that I was unable to eat.As a person who has worked in the food industry, it’s very disheartening to see so many of the staff be uninterested and unequipped to do their job effectively. I really wanted a better for this establishment and it took me a very long time to write this negative review. I hope that someone from management reads this and genuinely tries to figure out how to train their staff better so that patrons have a better experience.
Atmosphere: 3
Food: 4
Service: 1
Recommended dishes: Chicken & Pearl Sugar Waffles
The aesthetics in this place are beautiful. My pictures don't compare to seeing them in person. I didn't get a chance to take a pic of the food but you're not missing too much. Not everyone enjoyed their food. 2/5 of us liked it the other 3 thought it was meh. Nothing big to talk about but yet again the ambiance was nice. It was spacious and the music ? ? was a good beat. I probably won't go back but if I did it would be for an event or girls gathering not voluntarily.
Atmosphere: 5
Food: 3
Service: 4
Had a wonderful experience!!! Great food and Great vibe!!
Atmosphere: 5
Food: 5
Service: 5
Been here twice and I have enjoyed the food and drinks. The white Negroni is a great drink there. The burger is incredible. I can’t want to go back!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Burger
This place has the most unprofessional staff and management than another restaurant in Hyde Park. You come out better going to Harold’s around the corner. This establishment only have the look the entire staff sucks.
Atmosphere: 1
Food: 1
Service: 1
Food was terrible service as well the only I believe it’s because gratuity is included passing out old food hate only thing worthy of eating is the burger and buffalo chicken sandwich but even that’s is a big no not happy with my
Atmosphere: 3
Food: 1
Service: 1
Get a reservation! This place is an ENTIRE vibe. The drinks are a amazing and the food is spectacular. I've had both dinner and brunch, I cannot wait to go back!
Atmosphere: 5
Food: 5
Service: 5
My family and I really enjoyed ourselves, Food was great and service was good, we will go back.Parking: It was hard to find parking, so go early to look for a spot.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Roasted Cauliflower, Shrimp & Grits, Crispy Cauliflower
I frequent this place at least 2 times per week. I love it here! I like to sit by the fireplace with my friends, we laugh, eat, drink, and have a great time.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Very Cosmopolitan everything was top shelf,crowd was very
Atmosphere: 5
Food: 5
Service: 5
The atmosphere was Fantastic as was the service we received from Kevin. The Host was warm and funny! Most of all the cuisine was Fabulous. My husband and I plan to become regulars! My husband and I recently revisited and had the same great experience with Sabastian as our waiter. The food was also as good ?
Loved the atmosphere and the waitstaff was awesome . I purchased a salad and a drink and spent $62
Atmosphere: 5
Food: 3
Service: 5
Recommended dishes: Salad
Manager Mr. Julian reminded me of a old school service way back all good service not from here I live in Minnesota will be back again for great
Food: 5
Nice space, good food, but wait staff was too busy chatting with each other and manager was incompetent. I had to get up three times to go get a waiter and they served the appetizers with the main.The gluten free steak had soya sauce or some other product with gluten in it; a gluten intolerant patron was ill the next day.
Atmosphere: 3
Food: 3
Service: 1