Went to south loop ghost kitchen for wing factory… had it before very good but tonight smh you lost a customer… I went into the establishment to place a order on the kiosk like myself and husband normally do but couldn’t find it so ok we look it up on Uber eats… place the order tell us 11:45 the order will be ready… go to get our food they tell us additional 9 mins ok cool my husband goes to get the food with my phone they tell him locker E2 but it didn’t open… so I come in and when I scan my phone again it’s saying the order has been picked up… we start calling and ringing the bell no answer on either so now we are literally asking different ppl who coming out the doors can you have someone come down to explain why the locker not opening or better yet where is our food… finally 40 mins later someone finally comes down look up my information to see what third party we used (ubereats) oh we can make it again… again NO I want a refund… they laugh in our face saying take it up with Uber eats while I’m showing them on the uber eats app it’s still ready for pick up.. like how… I been in the restaurant industry for 6 years and the fact I got off work to get some food to chill out to be greeted with the unpleasant and unprofessional attitude… I will deal with my refund with Uber Eats but to think i will spend another dollar in a place that think since it’s night time you can treat ppl how you want.. oh fyi another customer of yours order food letting her know we are waiting o our food within the 40 mins we waiting she gets her food while we still waiting and you wonder why we wanted a refund 🧐 highly disappointed negative 5 stars …
Atmosphere: 1
Food: 1
Service: 1
josh walker
My girlfriend had food from here last night and ended up feeling sick not long after. I had a few pieces and felt okay, but she definitely didn’t. Not sure what went wrong, but it’s enough to make us think twice before coming back.
Laverne B
So this is a Food Hall under the umbrella of Picnic Food dot com. A digital food court which I absolutely enjoy. I've recently discovered them from Black Foodies and have made a second trip in the last 4 days. The first time I got the 4 pce wings & fries. The wings were good not as fresh as I prefer but they were fried to perfection and very flavorful. I also ordered a shrimp bowl and it was AMAZING. Jumbo shrimp sitting on top a bed of yellow rice, mushrooms, onions, green peppers and deliciousness. This rice bowl was THE business. My fries were not good, they were fried too hard and most were dark.
My spouse ordered the Philly cheese steak and it was AMAZING. Have you ever had a sandwich in the street when the Chef used the softest, freshest bread you want to eat? I did and it was At wing factory. After that one bite I wanted her sandwich.
I will be returning but trying one of the other many restaurants in this kitchen. FYI - order online so you can take your time to order, the restaurant will text you when your order is processing, ready and in the locker for your pick up.
I love the idea of Picnic food digital hub.
Julian Blackwell
My first time in a ghost restaurant. Not bad at all. 😎👌🏾
Raj Tupake
The food is very good i order daily .chiken is very tender
Darren LittleJohn jr
Valid 👌🏿
Crystal Suggs
Chicken was black in the inside of every piece I attempted to eat . The chicken did have flavor and was crispy but black .
Kedia Nelson
I stop by to try them out last night and was very disappointed when I got home and opened my food let me just start by saying the wings was very disgusting and salty they even was dark looking the chicken was old look like it have been just sitting there all day a waste of money for a 10 piece I don’t not recommend they wings
The food was to Salty however the fries was good
Atmosphere: 2
Food: 1
Service: 5
Went to south loop ghost kitchen for wing factory… had it before very good but tonight smh you lost a customer… I went into the establishment to place a order on the kiosk like myself and husband normally do but couldn’t find it so ok we look it up on Uber eats… place the order tell us 11:45 the order will be ready… go to get our food they tell us additional 9 mins ok cool my husband goes to get the food with my phone they tell him locker E2 but it didn’t open… so I come in and when I scan my phone again it’s saying the order has been picked up… we start calling and ringing the bell no answer on either so now we are literally asking different ppl who coming out the doors can you have someone come down to explain why the locker not opening or better yet where is our food… finally 40 mins later someone finally comes down look up my information to see what third party we used (ubereats) oh we can make it again… again NO I want a refund… they laugh in our face saying take it up with Uber eats while I’m showing them on the uber eats app it’s still ready for pick up.. like how… I been in the restaurant industry for 6 years and the fact I got off work to get some food to chill out to be greeted with the unpleasant and unprofessional attitude… I will deal with my refund with Uber Eats but to think i will spend another dollar in a place that think since it’s night time you can treat ppl how you want.. oh fyi another customer of yours order food letting her know we are waiting o our food within the 40 mins we waiting she gets her food while we still waiting and you wonder why we wanted a refund 🧐 highly disappointed negative 5 stars …
Atmosphere: 1
Food: 1
Service: 1
My girlfriend had food from here last night and ended up feeling sick not long after. I had a few pieces and felt okay, but she definitely didn’t. Not sure what went wrong, but it’s enough to make us think twice before coming back.
So this is a Food Hall under the umbrella of Picnic Food dot com. A digital food court which I absolutely enjoy. I've recently discovered them from Black Foodies and have made a second trip in the last 4 days.
The first time I got the 4 pce wings & fries. The wings were good not as fresh as I prefer but they were fried to perfection and very flavorful.
I also ordered a shrimp bowl and it was AMAZING. Jumbo shrimp sitting on top a bed of yellow rice, mushrooms, onions, green peppers and deliciousness. This rice bowl was THE business. My fries were not good, they were fried too hard and most were dark.
My spouse ordered the Philly cheese steak and it was AMAZING. Have you ever had a sandwich in the street when the Chef used the softest, freshest bread you want to eat? I did and it was At wing factory. After that one bite I wanted her sandwich.
I will be returning but trying one of the other many restaurants in this kitchen. FYI - order online so you can take your time to order, the restaurant will text you when your order is processing, ready and in the locker for your pick up.
I love the idea of Picnic food digital hub.
My first time in a ghost restaurant. Not bad at all. 😎👌🏾
The food is very good i order daily .chiken is very tender
Valid 👌🏿
Chicken was black in the inside of every piece I attempted to eat . The chicken did have flavor and was crispy but black .
I stop by to try them out last night and was very disappointed when I got home and opened my food let me just start by saying the wings was very disgusting and salty they even was dark looking the chicken was old look like it have been just sitting there all day a waste of money for a 10 piece I don’t not recommend they wings
We can't wait to have. LYDIA
Restaurantji Recommends
So sick of these restaurants selling wingettes as wings and charging these high prices!!!
Food: 2
Service: 2
That was sooo good
Atmosphere: 5
Food: 5
Service: 5
Wings were a good size and flavorful!
Food: 4
This Philly cheesesteak so damn good that I can slap my mama
Atmosphere: 5
Food: 5
Service: 5
Chicken sandwich is delicious must try.
Atmosphere: 5
Food: 5
Service: 5
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