Dear Management Team, I am writing to formally complain about a disappointing experience at the Gordon Ramsay Burger Chicago location. I spent approximately $135 expecting a premium dining experience that matches the Gordon Ramsay brand. Unfortunately, what I received fell far below that standard. The burger was served cold, which is unacceptable at any restaurant—especially one positioned as high-end. On top of that, we were never offered refills, and service overall felt inattentive and careless. Paying premium prices only to receive cold food and poor service is frustrating and frankly embarrassing for a restaurant of this reputation. This was not a minor inconvenience. When customers choose Gordon Ramsay Burger, they are paying for quality, consistency, and professionalism. None of those expectations were met during my visit. I am reaching out because I believe this experience warrants acknowledgment and compensation. I would appreciate a response explaining how this situation will be addressed and what will be done to make this right. I hope this feedback is taken seriously, as this experience has significantly impacted my view of the brand. Sincerely, Jeremi
Spinelli
I really don't recommend the Idiot Burger and the Sweet Potato Fries. The fries were not crisp but mushy, and the burger was subpar.
Amy
Lovely restaurant with a good vibe. Family friendly. Burgers were pretty darn good - i just wish the price included fries which you have to order separately. Kids menus were good value except the kids shake was too small for older children. Overall a great experience and one we wanted to tick off our wish list.
Kimberly
Similar to many other recent reviews, we went here for a late lunch. This wasn't our first time, but will be our last. It took approximately 10 mins to get greeted at our table; we placed our food order with our drinks and it took about 45 mins to come out, 3 burgers and 1 salad. The restaurant had many open tables, ironically. A few burgers were cold - we could see them sitting under the heat lamp. Server never came by to give an update on delay. Food and price did not make it worthwhile and I think Gordon wld be disappointed.
Brian
Walked in and half the tables were empty with used plates from the last people that ate. Right away, something told me to leave but I was with my son and his friends and they just got out the pool and very hungry. Took them over 50 min for a 4 burger order. Our first waitress took our drink and food order as soon as we sat down and never came back to check up or give us an update on our order. They changed the waitress on us with no explanation. New waitress said there was an issue with the grill, but we were facing the grill and kept on seeing the cook put in buns to toast. They did try to bring us some nachos but we refused. Although the manager took care of the bill after our new waitress strongly recommended us to speak with the manager. I asked the manager what happened and she does not know. First and last time we go. Based on this experience I would never go/recommend anyone to a Gordon Ramsay North America restaurant. Very poorly managed restaurant.
Ruth
Best burger in Chicago. In fact, really the best burger I have ever had. My husband and I had the Blue Cheese burger and our daughter had the Veggie burger. We all loved our food and our fries. Ordered a mixed drink that was excellent too. The manager stopped by twice to check on us to see how we were doing. Highly recommend Gordon Ramsay Burger for a casual dinner or lunch!!
Guillermo
The hostess seemed to be mad and we were waiting for a soft drink refill but never got it or no one told us if it was allowed
Jon
The service was attentive and friendly. The burgers were decent but needed more flavor and seasoning.
Jason
We tried this because it was close to the hotel and expected great food! Took an hour get our food and it was only mid. My burger was cold and overdone. $300 for the family of 6 felt way over priced. Adding $7 for fries really stacks up!
Joyce
I chose this restaurant for a holiday lunch with a print partner because I'm a fan of Gordon Ramsay and was excited to try the food. Unfortunately, I was underwhelmed—the dishes didn't meet expectations, and I didn't finish my meal. Very disappointing. On a positive note, the service was outstanding. Our server was attentive without being intrusive and extremely personable. As for the restaurant's aesthetic, I found it confusing and not what I expected.
Everything was amazing the service was great the food was top tier obviously and budget friendly. Even the drinks was on point I have no complaints
Frank
The food was more than disappointing. I'd love to see the chef actually consume what was served to me yesterday! Tasteless truffle burger, sorry excuse for truffle fries, with a bunch of cheese just dumped over the top. Both came lukewarm. The aioli was decent. It was rather a travesty to be charged $42 for a fast food meal that would have tasted about the same for a fraction of the price.
Tim
It was OK... Ordering is all ala carte... one odd thing is that they don't offer French Fries with the Burgers... This seems very odd. The Mexican Street corn dip was a tasty appetizer, but it didn't overwhelm us. You would think with all the Yelling Gordon Ramsey does, his place would be better.
Nicole
Service and food were amazing! If you're looking for a good burger, one of the best I've ever had.
Hannah
I had a spiritual experience when I took the first bite of my Forest burger! It was incredible! We also had the chicken wings for our appetizer with Hellfire sauce. The sauce was the perfect spice level and had an amazing flavor. The ranch sauce was delicious as well. The fries were amazing and one order was perfect to share. I will definitely be back! I gotta try everything on the menu!
Dear Management Team, I am writing to formally complain about a disappointing experience at the Gordon Ramsay Burger Chicago location. I spent approximately $135 expecting a premium dining experience that matches the Gordon Ramsay brand. Unfortunately, what I received fell far below that standard. The burger was served cold, which is unacceptable at any restaurant—especially one positioned as high-end. On top of that, we were never offered refills, and service overall felt inattentive and careless. Paying premium prices only to receive cold food and poor service is frustrating and frankly embarrassing for a restaurant of this reputation. This was not a minor inconvenience. When customers choose Gordon Ramsay Burger, they are paying for quality, consistency, and professionalism. None of those expectations were met during my visit. I am reaching out because I believe this experience warrants acknowledgment and compensation. I would appreciate a response explaining how this situation will be addressed and what will be done to make this right. I hope this feedback is taken seriously, as this experience has significantly impacted my view of the brand. Sincerely, Jeremi
I really don't recommend the Idiot Burger and the Sweet Potato Fries. The fries were not crisp but mushy, and the burger was subpar.
Lovely restaurant with a good vibe. Family friendly. Burgers were pretty darn good - i just wish the price included fries which you have to order separately. Kids menus were good value except the kids shake was too small for older children. Overall a great experience and one we wanted to tick off our wish list.
Similar to many other recent reviews, we went here for a late lunch. This wasn't our first time, but will be our last. It took approximately 10 mins to get greeted at our table; we placed our food order with our drinks and it took about 45 mins to come out, 3 burgers and 1 salad. The restaurant had many open tables, ironically. A few burgers were cold - we could see them sitting under the heat lamp. Server never came by to give an update on delay. Food and price did not make it worthwhile and I think Gordon wld be disappointed.
Walked in and half the tables were empty with used plates from the last people that ate. Right away, something told me to leave but I was with my son and his friends and they just got out the pool and very hungry. Took them over 50 min for a 4 burger order. Our first waitress took our drink and food order as soon as we sat down and never came back to check up or give us an update on our order. They changed the waitress on us with no explanation. New waitress said there was an issue with the grill, but we were facing the grill and kept on seeing the cook put in buns to toast. They did try to bring us some nachos but we refused. Although the manager took care of the bill after our new waitress strongly recommended us to speak with the manager. I asked the manager what happened and she does not know. First and last time we go. Based on this experience I would never go/recommend anyone to a Gordon Ramsay North America restaurant. Very poorly managed restaurant.
Best burger in Chicago. In fact, really the best burger I have ever had. My husband and I had the Blue Cheese burger and our daughter had the Veggie burger. We all loved our food and our fries. Ordered a mixed drink that was excellent too. The manager stopped by twice to check on us to see how we were doing. Highly recommend Gordon Ramsay Burger for a casual dinner or lunch!!
The hostess seemed to be mad and we were waiting for a soft drink refill but never got it or no one told us if it was allowed
The service was attentive and friendly. The burgers were decent but needed more flavor and seasoning.
We tried this because it was close to the hotel and expected great food! Took an hour get our food and it was only mid. My burger was cold and overdone. $300 for the family of 6 felt way over priced. Adding $7 for fries really stacks up!
I chose this restaurant for a holiday lunch with a print partner because I'm a fan of Gordon Ramsay and was excited to try the food. Unfortunately, I was underwhelmed—the dishes didn't meet expectations, and I didn't finish my meal. Very disappointing. On a positive note, the service was outstanding. Our server was attentive without being intrusive and extremely personable. As for the restaurant's aesthetic, I found it confusing and not what I expected.
Restaurantji Recommends
Everything was amazing the service was great the food was top tier obviously and budget friendly. Even the drinks was on point I have no complaints
The food was more than disappointing. I'd love to see the chef actually consume what was served to me yesterday! Tasteless truffle burger, sorry excuse for truffle fries, with a bunch of cheese just dumped over the top. Both came lukewarm. The aioli was decent. It was rather a travesty to be charged $42 for a fast food meal that would have tasted about the same for a fraction of the price.
It was OK... Ordering is all ala carte... one odd thing is that they don't offer French Fries with the Burgers... This seems very odd. The Mexican Street corn dip was a tasty appetizer, but it didn't overwhelm us. You would think with all the Yelling Gordon Ramsey does, his place would be better.
Service and food were amazing! If you're looking for a good burger, one of the best I've ever had.
I had a spiritual experience when I took the first bite of my Forest burger! It was incredible! We also had the chicken wings for our appetizer with Hellfire sauce. The sauce was the perfect spice level and had an amazing flavor. The ranch sauce was delicious as well. The fries were amazing and one order was perfect to share. I will definitely be back! I gotta try everything on the menu!
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