I’ve been a customer for a long time and the quality still the same. The whipped cream delicious the cake super moist, and the decoration is always on point. The service is great and the girls in front super nice and helpful.
Atmosphere: 5
Food: 5
Service: 5
Eliza Ontiveros
I am so disappointed because I have ordered cake from this place many times before. I had placed the order with them and showed them a picture of how I wanted the cake and The colors were not what I wanted. they offered to fix the cake but when I picked it up, it still looked the same. The staff does not communicate amongst each other, which causes confusion. Unprofessional and incompetent people are left as receptionist
Atmosphere: 2
Food: 3
Service: 1
Gigi
Unprofessional and disappointing. I been going here since they first opened up never had I had a problem until today. I called in for a cake and got placed on really long holds just to get hung up on 3 times!!! Then tried calling for the fourth time and they ignored my call. I won’t be going back anymore.
Service: 1
Magdalena Lara
Great cakes! I love how they look and taste amazing!
Atmosphere: 5
Food: 5
Service: 5
Monica Fernandez
I love this place but unfortunately they don’t have customer service. I bought a cake yesterday and it had hair inside Of it and I called the establishment and they were so rude. I ruined my carpet because all the children were throwing up the cake after they saw the hair and the cake and they are so unprofessional. They don’t wanna resolve this issue.
Armando Almaras
I like all the pastries they sell at this place. The cakes are just at the right point, not too sweet or tasteless, they're just delicious.
Atmosphere: 5
Food: 5
Service: 5
Martha Muniz
**Long Overdue Review!**
I’ve been a loyal customer of Pastel for years, and just like so many others, I keep coming back—and for good reason.
* If you want **intricately designed cakes that also taste amazing**, this is the place. * I absolutely love their **Red Velvet cake**—it's one of my favorites. * The **Cajeta con nuez** is another top pick. They are *definitely* not stingy with the pecans!
I was able to order cakes for my twins’ quinceañera, and I have to say: **they were everything I expected and more!** All of our guests raved about the cake—we didn’t have a single slice left to take home.
* Delivery was spot-on! The cakes arrived *intact* after a 1.5-hour drive, and they were delivered **on time**.
If you're looking for **quality, beautiful, and delicious cakes**, Pastel is the place to go. If you're looking for **cheap, bland cakes**, this is *not* the place for you.
Thank you, Team Pastel, for keeping up your high standards over the years!
Atmosphere: 5
Food: 5
Service: 5
Erika Lazaro
Cakes & pastries are delicious. Their butter cream is excellent. My favorite is the piña-colada cake.
Atmosphere: 5
Food: 5
Service: 5
Octi Granados
I ordered two cakes for my sons graduation one was orange mandarin and pineapple and the second one was half nuez con cajeta and strawberry cheesecake they were delicious everyone loved the cake I would definitely be ordering more from here. The whipped cream delicious the cake super moist and it is not overwhelming sweet
Francisco Benitez
Today I pick up a yellow cake and strawberries and cream filling. The only thing I can said it’s that I was very happy with the taste of this cake. My family is very picky when comes with cakes. To be honest it was very pleasing to see how family members were taking seconds. I will make sure to spread the word. Thank you so much Pastel!! Cakes and more.
So I placed my order Thursday the 15th to pick up my cake the 18th. We went over what I wanted what I liked. The lady told me they closed at 4pm Sunday so I needed to be there to pick up the cake before that time. So I gave her a time for her to have in mind. 12pm. I sent them the pictures of my cake. The lady gave me a receipt and I asked her if I needed it for pickup she said I just needed my first name and last name. I left a $50 deposit and was going to pay another $52 on the pickup day. That Sunday I came to get my cake. I say my name and they pull out my cake. I was not happy with the cake what so ever. My main issue was the cheetah print. It was royal blue, purple, and baby blue with black and white boarders and red writing. The cake didn’t match at all. It did not look like the inspiration photo what so ever. On top of everything wrong with the cake they gave me the bows that were meant to be on the cake in a bag. I thought they would’ve had it on the cake. So I told the girl I didn’t like the cake. She brought out her manager and the manager told me “I was suppose to come at 12pm. I came at 2pm so whatever the edible image printed out as and however long it stayed in the fridge it was out of their control of the change in the color”. So the fridge changed the edible image color ?? So I told her why didn’t you just email me if the image didn’t work, we could’ve just had the nice boarder and I would’ve took the cake but this is a $100 cake and I didn’t even get what I asked for. She kept going back and forth with me. Everything seemed like the blame was put on me. I was trying to get a refund and that was another issue. They pulled their receipt out and asked me to take out my original payment method which I did. I guess the numbers on my card didn’t match whatever number was on the receipt. I showed them my bank statement and I said this says -$50 from pastels. So if my payments don’t match how did this get taken out. I showed them my wallet on my iPhone and the time, day, place and amount was shown for them to see I was telling them the truth. The card was my original payment method. It was like I was talking to a wall. The lady would not give me my refund. She told me to go get my receipt so they know for sure. I was not going out of my way. So after going back and forth for an hour now she said let’s test the card and see if it works. It worked. The refund went through. They wanted my I.D to scan and my signature. The younger lady put on the side of my signature $50. So when I got home the next day I emailed them the receipt. I didn’t make the mistakes here. I’ve been a long time customer. My mom buys cakes from them. My sister. I have recommended people to them and to be treated so poorly with attitude from the younger female (Ashley) and such unprofessionalism from the manager. You would think they would just give me the cake for the $50 deposit that I already paid but no. A bunch of excuses and blame. I have ordered many cakes from them, most have came out wonderful, some my directions weren’t followed, but this time was unacceptable. I was not paying $100 for something I didn’t want.
Edna E Santiago
I’ve been a customer for over 7 years and have purchased cakes for every occasion. Last week I placed an order in store and requested the same design and color as a cake I ordered last month. The young lady at the counter took my order, asked me to send the picture to their email and confirmed that the color I was requesting would be correct although she had to label it as pink. I paid my order in full and went to pick it ip on Sunday for my mother’s bday, the color was . After spending 20 min explaining that the error was incorrect and that the employee assured me that color would be as I requested he finally gave me a refund. The cake bread dry and the filling had an off flavor. I don’t know if they changed bakers but this is not the type of service or quality that people pay for when they choose this bakery.
Alexia Rodriguez
We usually get cakes from Pastel for every occasion. I recently ordered a cake for my birthday as I love the cajeta con nuez. Usually it’s very soft and moist with a good amount of cajeta. This time it was not. The cake looked beautiful, but the sponge of the cake was weirdly waxy and it had hardly any, if any, cajeta. It was ALL nuez. Suffice to say, I will not be purchasing from here for the foreseeable future.
Maria Elena Merino
These cakes are delicious, they are not as sweet as a regular cake. They have a variety of flavors. I definitely recommend it, it is worth the price and the drive.
These cakes are delicious, they are not at all cloying like other regular cakes. They have a variety of flavors. I definitely recommend it, it is worth the price and the handling.
I actually stopped coming for like 3 yrs because the last two times I got cakes they were not how they usually were,the people at the front were kinda rude too. My mom really wanted to give them another try and I'm glad we did. Cake was moist and it lasted like that for the next 3 days we had cake. We will be back again!
I’ve been a customer for a long time and the quality still the same. The whipped cream delicious the cake super moist, and the decoration is always on point. The service is great and the girls in front super nice and helpful.
Atmosphere: 5
Food: 5
Service: 5
I am so disappointed because I have ordered cake from this place many times before. I had placed the order with them and showed them a picture of how I wanted the cake and The colors were not what I wanted. they offered to fix the cake but when I picked it up, it still looked the same. The staff does not communicate amongst each other, which causes confusion. Unprofessional and incompetent people are left as receptionist
Atmosphere: 2
Food: 3
Service: 1
Unprofessional and disappointing. I been going here since they first opened up never had I had a problem until today. I called in for a cake and got placed on really long holds just to get hung up on 3 times!!! Then tried calling for the fourth time and they ignored my call. I won’t be going back anymore.
Service: 1
Great cakes! I love how they look and taste amazing!
Atmosphere: 5
Food: 5
Service: 5
I love this place but unfortunately they don’t have customer service. I bought a cake yesterday and it had hair inside Of it and I called the establishment and they were so rude. I ruined my carpet because all the children were throwing up the cake after they saw the hair and the cake and they are so unprofessional. They don’t wanna resolve this issue.
I like all the pastries they sell at this place. The cakes are just at the right point, not too sweet or tasteless, they're just delicious.
Atmosphere: 5
Food: 5
Service: 5
**Long Overdue Review!**
I’ve been a loyal customer of Pastel for years, and just like so many others, I keep coming back—and for good reason.
* If you want **intricately designed cakes that also taste amazing**, this is the place.
* I absolutely love their **Red Velvet cake**—it's one of my favorites.
* The **Cajeta con nuez** is another top pick. They are *definitely* not stingy with the pecans!
I was able to order cakes for my twins’ quinceañera, and I have to say: **they were everything I expected and more!** All of our guests raved about the cake—we didn’t have a single slice left to take home.
* Delivery was spot-on! The cakes arrived *intact* after a 1.5-hour drive, and they were delivered **on time**.
If you're looking for **quality, beautiful, and delicious cakes**, Pastel is the place to go.
If you're looking for **cheap, bland cakes**, this is *not* the place for you.
Thank you, Team Pastel, for keeping up your high standards over the years!
Atmosphere: 5
Food: 5
Service: 5
Cakes & pastries are delicious. Their butter cream is excellent. My favorite is the piña-colada cake.
Atmosphere: 5
Food: 5
Service: 5
I ordered two cakes for my sons graduation one was orange mandarin and pineapple and the second one was half nuez con cajeta and strawberry cheesecake they were delicious everyone loved the cake I would definitely be ordering more from here. The whipped cream delicious the cake super moist and it is not overwhelming sweet
Today I pick up a yellow cake and strawberries and cream filling. The only thing I can said it’s that I was very happy with the taste of this cake. My family is very picky when comes with cakes. To be honest it was very pleasing to see how family members were taking seconds. I will make sure to spread the word. Thank you so much Pastel!! Cakes and more.
Restaurantji Recommends
So I placed my order Thursday the 15th to pick up my cake the 18th. We went over what I wanted what I liked. The lady told me they closed at 4pm Sunday so I needed to be there to pick up the cake before that time. So I gave her a time for her to have in mind. 12pm. I sent them the pictures of my cake. The lady gave me a receipt and I asked her if I needed it for pickup she said I just needed my first name and last name. I left a $50 deposit and was going to pay another $52 on the pickup day. That Sunday I came to get my cake. I say my name and they pull out my cake. I was not happy with the cake what so ever. My main issue was the cheetah print. It was royal blue, purple, and baby blue with black and white boarders and red writing. The cake didn’t match at all. It did not look like the inspiration photo what so ever. On top of everything wrong with the cake they gave me the bows that were meant to be on the cake in a bag. I thought they would’ve had it on the cake.
So I told the girl I didn’t like the cake. She brought out her manager and the manager told me “I was suppose to come at 12pm. I came at 2pm so whatever the edible image printed out as and however long it stayed in the fridge it was out of their control of the change in the color”. So the fridge changed the edible image color ?? So I told her why didn’t you just email me if the image didn’t work, we could’ve just had the nice boarder and I would’ve took the cake but this is a $100 cake and I didn’t even get what I asked for. She kept going back and forth with me. Everything seemed like the blame was put on me. I was trying to get a refund and that was another issue. They pulled their receipt out and asked me to take out my original payment method which I did. I guess the numbers on my card didn’t match whatever number was on the receipt. I showed them my bank statement and I said this says -$50 from pastels. So if my payments don’t match how did this get taken out. I showed them my wallet on my iPhone and the time, day, place and amount was shown for them to see I was telling them the truth. The card was my original payment method. It was like I was talking to a wall. The lady would not give me my refund. She told me to go get my receipt so they know for sure. I was not going out of my way. So after going back and forth for an hour now she said let’s test the card and see if it works. It worked. The refund went through. They wanted my I.D to scan and my signature. The younger lady put on the side of my signature $50. So when I got home the next day I emailed them the receipt. I didn’t make the mistakes here. I’ve been a long time customer. My mom buys cakes from them. My sister. I have recommended people to them and to be treated so poorly with attitude from the younger female (Ashley) and such unprofessionalism from the manager. You would think they would just give me the cake for the $50 deposit that I already paid but no. A bunch of excuses and blame. I have ordered many cakes from them, most have came out wonderful, some my directions weren’t followed, but this time was unacceptable. I was not paying $100 for something I didn’t want.
I’ve been a customer for over 7 years and have purchased cakes for every occasion. Last week I placed an order in store and requested the same design and color as a cake I ordered last month. The young lady at the counter took my order, asked me to send the picture to their email and confirmed that the color I was requesting would be correct although she had to label it as pink. I paid my order in full and went to pick it ip on Sunday for my mother’s bday, the color was . After spending 20 min explaining that the error was incorrect and that the employee assured me that color would be as I requested he finally gave me a refund. The cake bread dry and the filling had an off flavor. I don’t know if they changed bakers but this is not the type of service or quality that people pay for when they choose this bakery.
We usually get cakes from Pastel for every occasion. I recently ordered a cake for my birthday as I love the cajeta con nuez. Usually it’s very soft and moist with a good amount of cajeta. This time it was not. The cake looked beautiful, but the sponge of the cake was weirdly waxy and it had hardly any, if any, cajeta. It was ALL nuez. Suffice to say, I will not be purchasing from here for the foreseeable future.
These cakes are delicious, they are not as sweet as a regular cake. They have a variety of flavors. I definitely recommend it, it is worth the price and the drive.
These cakes are delicious, they are not at all cloying like other regular cakes. They have a variety of flavors. I definitely recommend it, it is worth the price and the handling.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Birthday Cake, Coconut, Strawberry, Wedding Cake
I actually stopped coming for like 3 yrs because the last two times I got cakes they were not how they usually were,the people at the front were kinda rude too. My mom really wanted to give them another try and I'm glad we did. Cake was moist and it lasted like that for the next 3 days we had cake. We will be back again!
Atmosphere: 5
Food: 5
Service: 5
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