The pizza nova express is very good. But this visit my pizza was over done with burnt edges and bottom since it was a pickup I had to return it after the fact to get a new pie . So it got three stars this time
Parking: 79th of hamlin
Atmosphere: 5
Food: 3
Service: 5
Recommended dishes: Regular Crust Cheese Pizza, Sausage and Pepperoni Pizza with Jalapenos
William G Ward
The service has gotten worse. The last time that ordered from them was in March. I had to argue with both the cashier and the manager about my credit card receipt. They refused to issue my receipt. I refused to support them after that. However, while visiting my mom for the weekend, she told me that she wanted pizza for dinner. Mind you, she has been tube fed for the last 6 months, following a serious head injury and we have been slowly mouth feeding her, against her Dr's orders. We are bringing her back!! Well, she wanted "Pizza Nova from on 79th St", her exact words. Anything for my mom?. I placed my order over the phone, small deep dish, one thin slice,(for my mom), and a small frie. I was told it would be ready for pickup in 30mins. I walked into the location 35mins exactly. After paying with my credit card and going thru the usual exchange of words concerning my receipt, I was told very rudely that my pizza would not be ready for another 30mins. I explained that I was told that it would be 30mins, now an additional 30mins. The cashier snap back at me, " Well, it's going to be 30mins", and walk away. My pizza was finally ready, and I headed back to my mom's. My order was not correct. Now the manager is rude over the phone explaining that he didn't care what I ordered, he gave me what he had and that if I wasn't happy with the food, to bring it back "NOW", for a refund. I explained that I only wanted to inform him that I wanted a thin slice for my mom and I was willing to keep the whole pizza, even though the crust was burnt. He replied, "Do what you want, Stop wasting my time. I'm busy ". I definitely will NEVER patronize this place again. Unless anyone likes to pay to be disrespected, I would not recommend this place!!!!
Atmosphere: 1
Food: 1
Service: 1
ceci Muñoz
Delicious food! Highly recommend calling in advance and getting there within time frame for fresh food. Hours have changed. Really like Mexican pizza, the pan pizza, bbq broasted chicken or rib tips!
I ordered from here without looking at the reviews(which I should of done before) however me and my husband were in the mood for some late night pizza and this was the only location open. Long story short when we opened the pizza box I immediately realized it was burnt like it was like you were eating cardboard. Like really? I get that it was late at night but to receive pizza like this? It's careless. I'll continue eating from monicas pizza Whoever is the manager at this place needs to do a better job
Mark Crisantez
I get pizza all the time but guy work counter was rude I order a small pizza and got charge for medium and only thing guy could say was price went up. The only thing could say got order the wrong then got me a medium pizza which was cold when I got home . Not first time the male counter was rude .
Atmosphere: 2
Food: 2
Service: 1
Alexandria Estrada
DONT WASTE YOUR TIME AVOID THIS PLACE !!!If it could be zero stars that’s what I would put. Placed an order at 11 get there at 11:30 because I was told 20 minutes. Arrive for the place to be locked and the guy in the front telling me there closed but yours state open till 1AM. Called to let him know I placed a phone order and was told “you took to long I have to get home and sleep” Never again!
Atmosphere: 1
Food: 1
Service: 1
Carlos salgado
I must say very rude workers called to place order and just feel you can speak to your customers in a better manner. And also update your hours since you’re not open hours posted .
Service: 2
Roy Welch
How are you going to service a customer a polish sausage sandwich on a hard hotdogs bun? To steam or toast the bun would be helpful.
Atmosphere: 3
Food: 3
Service: 3
Baltazar Mosqueda Lara
Title: Disappointing Customer Service Experience with Pizza Nova Express
I recently had a rather frustrating experience with Pizza Nova Express that left a lot to be desired in terms of customer service. When placing my order, I was not given the price for my food before it was confirmed as ready to go. The employee was quick to hang up the call before I could get another word in about the total cost. This led to an unpleasant surprise when I was finally informed of the total when the driver arrived.
Feeling this was an oversight, I decided to call and speak with the manager about my concern. Unfortunately, my experience only worsened from there. The manager was unprofessional and dismissive over the phone. While I understand the need to defend his employees, he showed no willingness to understand my perspective as a customer.
A simple acknowledgment of the oversight and a bit of empathy would have gone a long way in this situation. Instead, the manager’s attitude made me feel undervalued as a customer. I hope Pizza Nova Express takes this feedback seriously and works on improving their customer service approach in the future.
Submitted to the BBB as well.
Food: 4
Service: 2
Olivia George
The dispatcher is horrible. Very rude!. Smh. I love Pizzanova but an attitude like that makes you never want to order again. I get that it is peak hour and it might be very busy but you shouldn’t take that out on the customer.
They're Italian beef sandwich & steak burritos are great! Burritos come with some decent green salsa.
Parking: Free limited street parking
Food: 5
Service: 5
Recommended dishes: Italian Beef
Rosilia Lopez
They are the most disrespectful place ever a male Hispanic answer n I wanted order a pizza Bec it say it close at 1@ today n he said sorry but id 11:30 and I say we are close n hang up what type of business you guess having
Atmosphere: 1
Food: 1
Service: 1
Linda Allen
This place have good list Cooked at a reasonable price. They also have pizza. free parking on east side building and on the street. Pizza Niva has delivery.
Atmosphere: 5
Food: 5
Service: 5
Elizabeth Anaya
I order from here almost every week. This time I canceled my order due to time management on my end, but the woman with a deep voice was rude.(Around 3:30- 5:20 pm) I told her I would put in the order later on. So I called back about 40 minutes later and I gave her my order and she remembered me, but she asked "are you going to cancel on me again" I said no and she asked me if "are you SURE you want the pizza this time"(with attitude), so I said yeah because I like this pizza place. So my pizza got to my house but It was wrong. And that's okay! That fact that I called her back to tell her my pizza was wrong and she acted like the victim is crazy. She could have said" oh I'm sorry if your order is wrong, I thought I heard that and repeated it to you and maybe you didn't understand me too well, but we can fix that for you it'll just take us a little longer to get you another pizza" instead she said " no I wasn't wrong" I think she just needs to be pushed to be nicer and try to make the customers always satisfied. I'm sure she can learn a few things if she takes a course or two on being polite and understanding.
Julian Hernandez
never any issues great pizza right price and la guera is great service
The pizza nova express is very good. But this visit my pizza was over done with burnt edges and bottom since it was a pickup I had to return it after the fact to get a new pie . So it got three stars this time
Parking: 79th of hamlin
Atmosphere: 5
Food: 3
Service: 5
Recommended dishes: Regular Crust Cheese Pizza, Sausage and Pepperoni Pizza with Jalapenos
The service has gotten worse. The last time that ordered from them was in March. I had to argue with both the cashier and the manager about my credit card receipt. They refused to issue my receipt. I refused to support them after that. However, while visiting my mom for the weekend, she told me that she wanted pizza for dinner. Mind you, she has been tube fed for the last 6 months, following a serious head injury and we have been slowly mouth feeding her, against her Dr's orders. We are bringing her back!!
Well, she wanted "Pizza Nova from on 79th St", her exact words. Anything for my mom?.
I placed my order over the phone, small deep dish, one thin slice,(for my mom), and a small frie. I was told it would be ready for pickup in 30mins.
I walked into the location 35mins exactly. After paying with my credit card and going thru the usual exchange of words concerning my receipt, I was told very rudely that my pizza would not be ready for another 30mins. I explained that I was told that it would be 30mins, now an additional 30mins. The cashier snap back at me, " Well, it's going to be 30mins", and walk away.
My pizza was finally ready, and I headed back to my mom's.
My order was not correct. Now the manager is rude over the phone explaining that he didn't care what I ordered, he gave me what he had and that if I wasn't happy with the food, to bring it back "NOW", for a refund. I explained that I only wanted to inform him that I wanted a thin slice for my mom and I was willing to keep the whole pizza, even though the crust was burnt. He replied, "Do what you want, Stop wasting my time. I'm busy ".
I definitely will NEVER patronize this place again.
Unless anyone likes to pay to be disrespected, I would not recommend this place!!!!
Atmosphere: 1
Food: 1
Service: 1
Delicious food! Highly recommend calling in advance and getting there within time frame for fresh food. Hours have changed. Really like Mexican pizza, the pan pizza, bbq broasted chicken or rib tips!
Food: 5
Recommended dishes: Mexican Pizza, Chicken Wings, Broasted Chicken, Pizza Nova Thick & Chewy
I ordered from here without looking at the reviews(which I should of done before) however me and my husband were in the mood for some late night pizza and this was the only location open. Long story short when we opened the pizza box I immediately realized it was burnt like it was like you were eating cardboard. Like really? I get that it was late at night but to receive
pizza like this? It's careless. I'll continue eating from monicas pizza
Whoever is the manager at this place needs to do a better job
I get pizza all the time but guy work counter was rude I order a small pizza and got charge for medium and only thing guy could say was price went up. The only thing could say got order the wrong then got me a medium pizza which was cold when I got home . Not first time the male counter was rude .
Atmosphere: 2
Food: 2
Service: 1
DONT WASTE YOUR TIME AVOID THIS PLACE !!!If it could be zero stars that’s what I would put. Placed an order at 11 get there at 11:30 because I was told 20 minutes. Arrive for the place to be locked and the guy in the front telling me there closed but yours state open till 1AM. Called to let him know I placed a phone order and was told “you took to long I have to get home and sleep” Never again!
Atmosphere: 1
Food: 1
Service: 1
I must say very rude workers called to place order and just feel you can speak to your customers in a better manner. And also update your hours since you’re not open hours posted .
Service: 2
How are you going to service a customer a polish sausage sandwich on a hard hotdogs bun? To steam or toast the bun would be helpful.
Atmosphere: 3
Food: 3
Service: 3
Title: Disappointing Customer Service Experience with Pizza Nova Express
I recently had a rather frustrating experience with Pizza Nova Express that left a lot to be desired in terms of customer service. When placing my order, I was not given the price for my food before it was confirmed as ready to go. The employee was quick to hang up the call before I could get another word in about the total cost. This led to an unpleasant surprise when I was finally informed of the total when the driver arrived.
Feeling this was an oversight, I decided to call and speak with the manager about my concern. Unfortunately, my experience only worsened from there. The manager was unprofessional and dismissive over the phone. While I understand the need to defend his employees, he showed no willingness to understand my perspective as a customer.
A simple acknowledgment of the oversight and a bit of empathy would have gone a long way in this situation. Instead, the manager’s attitude made me feel undervalued as a customer. I hope Pizza Nova Express takes this feedback seriously and works on improving their customer service approach in the future.
Submitted to the BBB as well.
Food: 4
Service: 2
The dispatcher is horrible. Very rude!. Smh. I love Pizzanova but an attitude like that makes you never want to order again. I get that it is peak hour and it might be very busy but you shouldn’t take that out on the customer.
Atmosphere: 1
Food: 4
Service: 1
Restaurantji Recommends
They're Italian beef sandwich & steak burritos are great! Burritos come with some decent green salsa.
Parking: Free limited street parking
Food: 5
Service: 5
Recommended dishes: Italian Beef
They are the most disrespectful place ever a male Hispanic answer n I wanted order a pizza Bec it say it close at 1@ today n he said sorry but id 11:30 and I say we are close n hang up what type of business you guess having
Atmosphere: 1
Food: 1
Service: 1
This place have good list Cooked at a reasonable price. They also have pizza. free parking on east side building and on the street. Pizza Niva has delivery.
Atmosphere: 5
Food: 5
Service: 5
I order from here almost every week. This time I canceled my order due to time management on my end, but the woman with a deep voice was rude.(Around 3:30- 5:20 pm) I told her I would put in the order later on. So I called back about 40 minutes later and I gave her my order and she remembered me, but she asked "are you going to cancel on me again" I said no and she asked me if "are you SURE you want the pizza this time"(with attitude), so I said yeah because I like this pizza place. So my pizza got to my house but It was wrong. And that's okay! That fact that I called her back to tell her my pizza was wrong and she acted like the victim is crazy. She could have said" oh I'm sorry if your order is wrong, I thought I heard that and repeated it to you and maybe you didn't understand me too well, but we can fix that for you it'll just take us a little longer to get you another pizza" instead she said " no I wasn't wrong" I think she just needs to be pushed to be nicer and try to make the customers always satisfied. I'm sure she can learn a few things if she takes a course or two on being polite and understanding.
never any issues great pizza right price and la guera is great service
Atmosphere: 5
Food: 5
Service: 5
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