10/10 I do NOT recommend. Absolutely not. My husband and I ordered four pizza slices and two regular fries with two sides of BBQ sauce. Today was 1.99 pizza sale - so we went ahead and tried them. Upon arriving to the location - we were greeted with mediocre service - specifically from an older lady at the front counter. She seemed as if we were a bother to her - while asking questions because this was our first time here. We ended up ordering the four slices of pizza and inquired about the fries as they have so many different items on their menu - so it was too difficult to find. She informed us that the fries would be 3.95 for a regular fry (which we had no idea what that meant). Anywho - we said okay and asked if it came with anything like mild sauce as we do live in Chicago and that sauce is kind of a staple. However - she replied in a nasty tone that we don’t serve that. As if ‘that’ was unheard of or uncommon. My husband proceeded to ask for BBQ sauce instead - she responded that it would be 1.00 per cup. Now - we’re already paying four dollars per fry - I would think SOMETHING comes with the fries outside of the little packets of ketchup offered. Our total came out to be around 20.68 - as we were charged additional for using a debit card. Once arriving home - we unwrapped the pizzas as they do not come on plates or anything - just paper wrapped around the pizza and our two LESS than small fries for 3.95. The fries taste old - it tastes as if they were dipped and cooked in old grease. They were horrible and hard. The pizza was disgusting. It has a before and after taste and the cheese tastes a bit off. The cups of BBQ sauce is also bad - as it does have a tangy flavor that makes the sauce taste extremely bad and bitter. I would not recommend. If you all are looking for a nice pizza place on the south side or far south side - I would recommend Phil’s pizza for whole pizzas or Hienie’s Shrimp House on Torrence Avenue. They sale THE BEST PIZZA SLICES as well as whole pizzas. Their fries are also crinkled with mild sauce and seasoning. As far as this place - if you’re looking for something in the neighborhood with horrible customer service and bad food - by all means - visit them.
Atmosphere: 2
Food: 1
Service: 1
Recommended dishes: Sausage Pizza Slice
derick
First time trying this place:
- Pizza was $2 (regular $3) per slice which is a great price for slices in the nearby neighborhoods. Pizza itself tasted like it had spaghetti sauce. Not a fan of the pizza itself but the price was good for the size.
- Fries are $3.95 for (regular) which is the cheap size. The Fries were tiny for that price I had to pay and they tasted like old grease. They don’t sale mild sauce but charge $1 for bbq sauce. So I paid 4.95 for a tiny bag of old grease fries.
- The BBQ sauce was not good. It tasted like 2 or three sauces mixed together.
- the restaurant is clean which is great but the older lady at the counter had a rude disposition to her. I felt like I was inconveniencing her anytime I asked a question as this was my first time here.
I won’t be back here.
Atmosphere: 4
Food: 1
Service: 1
Jeena Conley
The pizza is good depending on the time, day idk. Those buffalo wings are fire. Tuesdays pizza is 2 dollars a slice
Atmosphere: 2
Food: 5
Service: 1
CiscoG1229 CiscoG5
I always order from pizza nova but this I was disappointed my pizza and fries were cold the bread on the pizza was difficult to chew.
Atmosphere: 2
Food: 2
Service: 5
Dayane Travasso
Pizza always good.
Atmosphere: 4
Food: 5
Service: 3
Blissful Bernadette
Terrible deep crust pizza, uneven, thick pastry, little toppings too m uch cheese
Atmosphere: 5
Food: 1
Service: 5
Maribel Sanchez
This is the second time they have given me the horrible pizza. The first time I just called and I don't like to make a fuss about things but this second time they gave me the burnt pizza, literally burnt. I called to let them know and they really have terrible customer service. Those women who are serving should take a class on how to be nice or a little less angry. I am paying for something and the least I expect is my food to be good 👍 but I receive the opposite.. then they sent me another pizza and they did it on purpose and sent the raw pizza. and it was all full of pineapple when my order was half pepperoni and half Hawaiian but I relived it all full of pineapple. 🙄🤷 It is definitely my last time buying pizza from this place. Disgusting customer service 😡
Atmosphere: 1
Food: 1
Service: 1
Angelica Negrete
I usually like this place unfortunately today was a let down I placed my order on the phone to pick up they said it should be ready in 20 minutes. I even arrived 30 minutes giving them extra time for my order to be ready and I had to wait an additional 30 minutes 1 hour for my order . I like coming to this place the food is good but I don't know if I would return due to the waiting time very disappointed.
Recommended dishes: Broasted Chicken
Alejandro Garcia
Place is terrible,pizza is below par and service is horrible.Better of going elsewhere for a pizza.
Atmosphere: 1
Food: 1
Service: 1
Ana laura Flores
I love this place but these last two times I have messed up my orders. The first time it was 1 hour and 30 minutes and I didn't get the pizza. I called them and they told me they were trying to call because they didn't know if they were half with jalapeño or half without jalapeño??? How is it not the same??? The second time I ordered 2 xl Mexican pizza and 1 xl pepperoni, it arrived at 1:15 and they gave me the wrong pizzas. Instead of Mexican ones they gave me one with sausage onion and mushrooms. I called them and told them what's up, they weren't. The cashier told me the manager is busy and I also told you the order and you confirmed it. I asked him how you can get confused from Mexican to special? But apart from that, I will know that the special ones are different from the Mexican ones. I told her that if the other one even wanted a discount, she would spend more than 100 dollars to wait another hour for another one. He told me you don't have to return them. First I know they are busy but serving customers is important too.
Hit or miss on the slices a pizza sometimes they're soggy sometimes the rubbery to the Miss but you still got good food there
Atmosphere: 4
Food: 4
Service: 4
Brandy 101ish
I absolutely hate that I have to say this, but I don’t hate it enough not to say it.
I most definitely wouldn’t recommend this place to anyone you care about or even remotely tolerate ?? Lbvs the customer and manager service here is below subpar, unnecessary and utterly disgraceful. I won’t bore with the details of several back to back unpleasant and unprofessional experiences here, due to the attitudes staff/management may exude when they mess up your order every 2nd/3rd time you order. They get frustrated with the customer because they may be understaffed or feel upset about messing up your order instead of simply acknowledging the error and apologizing so we that way the customer and staff can calmly and respectfully come up with a positive way to move forward in correcting the order. Unfortunately that won’t happen at this restaurant.
The reason for the 1 star and 5 in the food rating is because all in all, their food is at least something worthy enough of keeping you coming back and fair enough pricing to somewhat endure the mistreatment and disrespect of they are having a hard day. The food and convenience of their late night hours are probably the main attraction for this establishment because I unfortunately have not experienced anything positive other than decent food at late/inconvenient hours. At least they’re an option for a desperate night/day but be prepared for constant messed up orders that they’ll replace with a unsettling attitude and aggressive tones on how they will make sure they go the extra mile to let you know that they are going or charge you every single cent owed on a replacement order because of their inability to give the correct orders out the first time. They will abruptly tell you what you owe them for them to correct their mistake instead of apologizing and correcting the mistake they’ve made and just swallowing their pride of a $1 difference and correcting the order.
I only use this place every once in a blue moon ? because of the service, but at least I am happy after the second round of ordering and knowing I won’t have to do it for another 3-6 months when I’ve a craving/late night need for it !!
Hope this was helpful, try ordering from here on a day you have off completely so you are okay with waiting an extended period of time and no rush to eat.
Atmosphere: 1
Food: 5
Service: 1
Recommended dishes: XL Cheese Sausage and Garlic Pizza
efrain vega
Pizza good but delivery horrible plus the girl answering the keeps telling me that is on its way and I call every twenty minutes and same story better pick up then delivery
Oscar Gutierrez
Very nice and friendly. I like it overall. Very good food.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sausage Pizza Slice
Stephanie Ruiz
Honestly the pizza was good the fries came warm! I had to order here for the first time because the one from 18th street was closed and the other ones was too far. Honestly the person who answered and then called me was very unprofessional that’s why I am rating a 1 based on the experience of the customer service.
10/10 I do NOT recommend. Absolutely not. My husband and I ordered four pizza slices and two regular fries with two sides of BBQ sauce. Today was 1.99 pizza sale - so we went ahead and tried them. Upon arriving to the location - we were greeted with mediocre service - specifically from an older lady at the front counter. She seemed as if we were a bother to her - while asking questions because this was our first time here. We ended up ordering the four slices of pizza and inquired about the fries as they have so many different items on their menu - so it was too difficult to find. She informed us that the fries would be 3.95 for a regular fry (which we had no idea what that meant). Anywho - we said okay and asked if it came with anything like mild sauce as we do live in Chicago and that sauce is kind of a staple. However - she replied in a nasty tone that we don’t serve that. As if ‘that’ was unheard of or uncommon. My husband proceeded to ask for BBQ sauce instead - she responded that it would be 1.00 per cup. Now - we’re already paying four dollars per fry - I would think SOMETHING comes with the fries outside of the little packets of ketchup offered. Our total came out to be around 20.68 - as we were charged additional for using a debit card. Once arriving home - we unwrapped the pizzas as they do not come on plates or anything - just paper wrapped around the pizza and our two LESS than small fries for 3.95. The fries taste old - it tastes as if they were dipped and cooked in old grease. They were horrible and hard. The pizza was disgusting. It has a before and after taste and the cheese tastes a bit off. The cups of BBQ sauce is also bad - as it does have a tangy flavor that makes the sauce taste extremely bad and bitter. I would not recommend. If you all are looking for a nice pizza place on the south side or far south side - I would recommend Phil’s pizza for whole pizzas or Hienie’s Shrimp House on Torrence Avenue. They sale THE BEST PIZZA SLICES as well as whole pizzas. Their fries are also crinkled with mild sauce and seasoning. As far as this place - if you’re looking for something in the neighborhood with horrible customer service and bad food - by all means - visit them.
Atmosphere: 2
Food: 1
Service: 1
Recommended dishes: Sausage Pizza Slice
First time trying this place:
- Pizza was $2 (regular $3) per slice which is a great price for slices in the nearby neighborhoods. Pizza itself tasted like it had spaghetti sauce. Not a fan of the pizza itself but the price was good for the size.
- Fries are $3.95 for (regular) which is the cheap size. The Fries were tiny for that price I had to pay and they tasted like old grease. They don’t sale mild sauce but charge $1 for bbq sauce. So I paid 4.95 for a tiny bag of old grease fries.
- The BBQ sauce was not good. It tasted like 2 or three sauces mixed together.
- the restaurant is clean which is great but the older lady at the counter had a rude disposition to her. I felt like I was inconveniencing her anytime I asked a question as this was my first time here.
I won’t be back here.
Atmosphere: 4
Food: 1
Service: 1
The pizza is good depending on the time, day idk. Those buffalo wings are fire. Tuesdays pizza is 2 dollars a slice
Atmosphere: 2
Food: 5
Service: 1
I always order from pizza nova but this I was disappointed my pizza and fries were cold the bread on the pizza was difficult to chew.
Atmosphere: 2
Food: 2
Service: 5
Pizza always good.
Atmosphere: 4
Food: 5
Service: 3
Terrible deep crust pizza, uneven, thick pastry, little toppings too m
uch cheese
Atmosphere: 5
Food: 1
Service: 5
This is the second time they have given me the horrible pizza. The first time I just called and I don't like to make a fuss about things but this second time they gave me the burnt pizza, literally burnt. I called to let them know and they really have terrible customer service. Those women who are serving should take a class on how to be nice or a little less angry. I am paying for something and the least I expect is my food to be good 👍 but I receive the opposite.. then they sent me another pizza and they did it on purpose and sent the raw pizza. and it was all full of pineapple when my order was half pepperoni and half Hawaiian but I relived it all full of pineapple. 🙄🤷 It is definitely my last time buying pizza from this place. Disgusting customer service 😡
Atmosphere: 1
Food: 1
Service: 1
I usually like this place unfortunately today was a let down I placed my order on the phone to pick up they said it should be ready in 20 minutes. I even arrived 30 minutes giving them extra time for my order to be ready and I had to wait an additional 30 minutes 1 hour for my order . I like coming to this place the food is good but I don't know if I would return due to the waiting time very disappointed.
Recommended dishes: Broasted Chicken
Place is terrible,pizza is below par and service is horrible.Better of going elsewhere for a pizza.
Atmosphere: 1
Food: 1
Service: 1
I love this place but these last two times I have messed up my orders. The first time it was 1 hour and 30 minutes and I didn't get the pizza. I called them and they told me they were trying to call because they didn't know if they were half with jalapeño or half without jalapeño??? How is it not the same??? The second time I ordered 2 xl Mexican pizza and 1 xl pepperoni, it arrived at 1:15 and they gave me the wrong pizzas. Instead of Mexican ones they gave me one with sausage onion and mushrooms. I called them and told them what's up, they weren't. The cashier told me the manager is busy and I also told you the order and you confirmed it. I asked him how you can get confused from Mexican to special? But apart from that, I will know that the special ones are different from the Mexican ones. I told her that if the other one even wanted a discount, she would spend more than 100 dollars to wait another hour for another one. He told me you don't have to return them. First I know they are busy but serving customers is important too.
Atmosphere: 1
Food: 4
Service: 1
Restaurantji Recommends
Hit or miss on the slices a pizza sometimes they're soggy sometimes the rubbery to the Miss but you still got good food there
Atmosphere: 4
Food: 4
Service: 4
I absolutely hate that I have to say this, but I don’t hate it enough not to say it.
I most definitely wouldn’t recommend this place to anyone you care about or even remotely tolerate ?? Lbvs the customer and manager service here is below subpar, unnecessary and utterly disgraceful. I won’t bore with the details of several back to back unpleasant and unprofessional experiences here, due to the attitudes staff/management may exude when they mess up your order every 2nd/3rd time you order. They get frustrated with the customer because they may be understaffed or feel upset about messing up your order instead of simply acknowledging the error and apologizing so we that way the customer and staff can calmly and respectfully come up with a positive way to move forward in correcting the order. Unfortunately that won’t happen at this restaurant.
The reason for the 1 star and 5 in the food rating is because all in all, their food is at least something worthy enough of keeping you coming back and fair enough pricing to somewhat endure the mistreatment and disrespect of they are having a hard day. The food and convenience of their late night hours are probably the main attraction for this establishment because I unfortunately have not experienced anything positive other than decent food at late/inconvenient hours. At least they’re an option for a desperate night/day but be prepared for constant messed up orders that they’ll replace with a unsettling attitude and aggressive tones on how they will make sure they go the extra mile to let you know that they are going or charge you every single cent owed on a replacement order because of their inability to give the correct orders out the first time. They will abruptly tell you what you owe them for them to correct their mistake instead of apologizing and correcting the mistake they’ve made and just swallowing their pride of a $1 difference and correcting the order.
I only use this place every once in a blue moon ? because of the service, but at least I am happy after the second round of ordering and knowing I won’t have to do it for another 3-6 months when I’ve a craving/late night need for it !!
Hope this was helpful, try ordering from here on a day you have off completely so you are okay with waiting an extended period of time and no rush to eat.
Atmosphere: 1
Food: 5
Service: 1
Recommended dishes: XL Cheese Sausage and Garlic Pizza
Pizza good but delivery horrible plus the girl answering the keeps telling me that is on its way and I call every twenty minutes and same story better pick up then delivery
Very nice and friendly. I like it overall. Very good food.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sausage Pizza Slice
Honestly the pizza was good the fries came warm! I had to order here for the first time because the one from 18th street was closed and the other ones was too far. Honestly the person who answered and then called me was very unprofessional that’s why I am rating a 1 based on the experience of the customer service.
Food: 4
Service: 1
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