My (Alcapurrias) were nasty first they smell like fish like they cooked it in the same oil they cook there fish in. And on top of all that I told the lady please don't give me the ones that have holes in them please I get home and that's what she did gave me the ones that were broken
Ioan D Ciupe
Best Puerto Rican food in the world
gerardo ocampo
First time going here, unfortunately found a hair on my Jibarito. Also, the rice texture was a bit hard to chew. They didn’t even offered me a refund nor did they replace my food.
Atmosphere: 3
Food: 1
Service: 4
Miriam C.
I literally came in with my daughter this evening. About 10min to be seated and about 30min to 40min still nobody has come to great us or even water was given. This place has fell off! Service is terrible.
Ray P.
Cold food even after they replace the initial meal. It looks like the food is not fresh maybe sitting in the kitchen rather then cooking it fresh. You inform the cashier when she asked you "was everything okay" and all she states was "0kay. Go to Jibarito's down the street.
Leslie M.
The worst customer service, their food is good but I think they lack customer service, they think just because people love their food they could treat people the way they do. It's because of your customers that you have income and a place of business, don't be so cocky and full of yourselves. They never pick up their phone line, they offer online ordering and somehow always have an excuse as to why your order is not ready.
Christina B.
Went to an event catered by Ponce and all of the food was outstanding! I don't usually eat hot sauce or sauces but one of the homemade Ponce sauces looked great, so I tried it and was really impressed. The Ponce staff was friendly, knowledgeable, answering my questions about the food and ingredients. Can't wait to go to the restaurant and have these items again!
Lisa R.
Heard lots of good things about this place. So decided to give it a try. Jibarito was overly greasy, as were the croquettes. Morcilla was good. Nice and spicy. The arroz con gandules could have been warmer. Needless to say I wasn't too impressed...and we dropped a good buck for the food.
Delphine R.
I ordered the following: Alcapurrias - big and pretty tasty Mofongo - tasty Rellenos de papas - very goodArroz con gandules - very goodPastellelios - Sooooo SALTY!!! Ordered 1 dozen. Very disappointed as we drove from Whiting, IN. No way we were gonna drive back to complain and get a refund.
Ana V.
Had the steak sandwich. This place always packs on the meat. And always has great flavors. The cheese was perfectly melted
I usually order to pick up and the service is great n friendly and food is Great...once in a while some dishes will be a little salty But Not bad at all overall. Ponce, Thank you for good food n service y Que Viva Puerto Rico!
Eric V.
It's a very cozy Spanish restaurant, it has plenty of seating area and the waiters are very attentive
Elisabeth C.
Massive portions for takeout! The appetizers were hit or miss but I understand sometimes they stay under a heater for a few hours. The lechon is delicious but there was a good bit of grease that poured out of the container. The rice and beans are really delicious.
Erin C.
Service was spotty - there were only two people and the restaurant got pretty busy. Had to ask multiple times for boxes and repeat orders. But servers were friendly. Food was pretty good overall, but I've had better, especially in Chicago. The bacalaito had good flavor was super full of oil, as in you could squeeze it and watch the oil drip out. It wasn't crispy so probably went in when the oil wasn't hot enough. The relleno was good, the lechon was ok, and the rice had great texture and flavor. The best thing we tried were the tostones rellenos - the chicken, steak, and octopus and shrimp salad were all delicious. I would probably come again if I was in the area, but wouldn't make a special trip for it.
Mia Tor
Whatever you order it's beautifully presented and so delicious ..ppl are so lively
My (Alcapurrias) were nasty first they smell like fish like they cooked it in the same oil they cook there fish in. And on top of all that I told the lady please don't give me the ones that have holes in them please I get home and that's what she did gave me the ones that were broken
Best Puerto Rican food in the world
First time going here, unfortunately found a hair on my Jibarito. Also, the rice texture was a bit hard to chew. They didn’t even offered me a refund nor did they replace my food.
Atmosphere: 3
Food: 1
Service: 4
I literally came in with my daughter this evening. About 10min to be seated and about 30min to 40min still nobody has come to great us or even water was given. This place has fell off! Service is terrible.
Cold food even after they replace the initial meal. It looks like the food is not fresh maybe sitting in the kitchen rather then cooking it fresh. You inform the cashier when she asked you "was everything okay" and all she states was "0kay. Go to Jibarito's down the street.
The worst customer service, their food is good but I think they lack customer service, they think just because people love their food they could treat people the way they do. It's because of your customers that you have income and a place of business, don't be so cocky and full of yourselves. They never pick up their phone line, they offer online ordering and somehow always have an excuse as to why your order is not ready.
Went to an event catered by Ponce and all of the food was outstanding! I don't usually eat hot sauce or sauces but one of the homemade Ponce sauces looked great, so I tried it and was really impressed. The Ponce staff was friendly, knowledgeable, answering my questions about the food and ingredients. Can't wait to go to the restaurant and have these items again!
Heard lots of good things about this place. So decided to give it a try. Jibarito was overly greasy, as were the croquettes. Morcilla was good. Nice and spicy. The arroz con gandules could have been warmer. Needless to say I wasn't too impressed...and we dropped a good buck for the food.
I ordered the following: Alcapurrias - big and pretty tasty Mofongo - tasty Rellenos de papas - very goodArroz con gandules - very goodPastellelios - Sooooo SALTY!!! Ordered 1 dozen. Very disappointed as we drove from Whiting, IN. No way we were gonna drive back to complain and get a refund.
Had the steak sandwich. This place always packs on the meat. And always has great flavors. The cheese was perfectly melted
Restaurantji Recommends
I usually order to pick up and the service is great n friendly and food is Great...once in a while some dishes will be a little salty But Not bad at all overall. Ponce, Thank you for good food n service y Que Viva Puerto Rico!
It's a very cozy Spanish restaurant, it has plenty of seating area and the waiters are very attentive
Massive portions for takeout! The appetizers were hit or miss but I understand sometimes they stay under a heater for a few hours. The lechon is delicious but there was a good bit of grease that poured out of the container. The rice and beans are really delicious.
Service was spotty - there were only two people and the restaurant got pretty busy. Had to ask multiple times for boxes and repeat orders. But servers were friendly. Food was pretty good overall, but I've had better, especially in Chicago. The bacalaito had good flavor was super full of oil, as in you could squeeze it and watch the oil drip out. It wasn't crispy so probably went in when the oil wasn't hot enough. The relleno was good, the lechon was ok, and the rice had great texture and flavor. The best thing we tried were the tostones rellenos - the chicken, steak, and octopus and shrimp salad were all delicious. I would probably come again if I was in the area, but wouldn't make a special trip for it.
Whatever you order it's beautifully presented and so delicious ..ppl are so lively
Atmosphere: 4
Food: 5
Service: 5