It was a party of 5 orders not really complicated. Simple arroz con gandules and pastels, mofongo no meat and shredded beef and rice. The rice and pastel was cold, I don't mean luke warm. I mean flat out cold. Almost as if was left on the counter for an extended amount of time. Mofongo contained meat and by the time the shredded beef came everyone else was done. Food, service, price and definitely gratuity was not at all a good experience. I understand having to work for a living. However you can be busy and still be attentive. You can still be busy and be able to individualize or at least compartmentalize. Simple you can be able and present in order to properly serve them.
Atmosphere: 2
Food: 2
Service: 1
Daniel Morales
Visited from Wisconsin for the food. Always delicious. This time I had a big order through the website and all items were in it. I’m satisfied of their service.
Atmosphere: 5
Food: 5
Service: 5
Rebecca Ubiles
Bought food from their food truck and it was delicious!
Atmosphere: 5
Food: 5
Service: 5
TONY
Don’t place orders through the website, they won’t follow up on them. The waitress said it’s better to call, but they won’t pick up the phone. I heard quite a few different calls ringing during the 30 minutes I waited for an order that I had placed 45 minutes before getting there and no one was picking up, it wasn’t terribly busy either. The food isn’t as good as it used to be, and the service is worse. The frituras are under par, they soak too much oil and have very little filling to them, the tostones are always hard, and the rice is hit or miss, but it can be amazing sometimes. Ordered carne guisa and only got 3 little chunks of meat, but it was decent as far as flavor goes. They haven’t lost me completely yet, but the other options in the area keep looking better and better.
Atmosphere: 3
Food: 4
Service: 2
AJ Morales
Excellent food. The best fried pork is made her for sure. However, the restaurant needs more servers.
Atmosphere: 4
Food: 4
Service: 4
Edwin Zhinin
Very Delicious highly recommend, they could use more servers
Atmosphere: 5
Food: 5
Service: 3
Joanna Evora
Puerto Rican culture is one of the reasons I love Chicago! It seems when people visit Chicago they go for deep dish, polish sausage, Italian beef, etc and don't know about the Puerto Rican food! I'm originally from southern California and we don't have a lot of Puerto Ricans out there so the PR food options are limited. Ponce offers so many amazing Puerto Rican appetizers and dishes. The coffee is really good too! I try to stay away from sugar but decided to try their coquito iced latte. So freaking good! Love the bacalaito and bistec en salsa jibarito. Another plate I enjoy is the bistec en salsa with arroz con gandules.
Atmosphere: 5
Food: 5
Service: 5
Niecy Santos
Ok, this place was my all time favorite i drove every weekend from 79th and pulaski all the way up north just to go and eat at this place but it look like the new cook don't have the same love as the old cook did as the food is lacking flavor the alcapuria meat tasted like it was in achote for a long time the empanadilla meat the same maybe the cook need to taste the food once in a while
The place is very cute. I ordered carry out. The food was ready on time and packed carefully. Everything was delicious.
Atmosphere: 5
Food: 5
Service: 5
Gloria Ramirez
Food, ambience, music crowd, staff owners everything was outstanding if I could give them 10 stars I would give them 10 stars thank you Ponce for all your services and your staff!!!
I ordered Puerto Rican food for delivery in honor of the Benito Bowl, and it was delicious! 😋 I loved the jibaritos de lechon and the tostones. Definitely my new favorite Puerto Rican place! 🇵🇷
Food: 5
Karina Reyes
For me this is the best puerto rican rice very flavorful
Atmosphere: 5
Food: 5
Service: 5
Fabian Rivera (Mizery)
The atmosphere here is just so amazing I wish I can say that about the food I've been coming here since I've been a child and the food has definitely changed it is not the same as when I once knew and the last time I visited I just received so much grease no no no what happened Ponce
Atmosphere: 4
Food: 2
Service: 2
Omarr Serrano
They Charged me for a large party when there was five people at my table! FIVE… other than that the food always delivers! Straight fire Parcha 🤯 Jibaritos almost made me return to the Island.
Atmosphere: 5
Food: 5
Recommended dishes: Alcapurria, El Jibarito, Pollo Guisado Y Arroz Con Gandules, Orden De Tostones, Juice Passion Fruit
Juliana
Great food!!! But employees are often distracted (at least recently) and either forget some items or mess up your order completely.
It was a party of 5 orders not really complicated. Simple arroz con gandules and pastels, mofongo no meat and shredded beef and rice. The rice and pastel was cold, I don't mean luke warm. I mean flat out cold. Almost as if was left on the counter for an extended amount of time. Mofongo contained meat and by the time the shredded beef came everyone else was done. Food, service, price and definitely gratuity was not at all a good experience. I understand having to work for a living. However you can be busy and still be attentive. You can still be busy and be able to individualize or at least compartmentalize. Simple you can be able and present in order to properly serve them.
Atmosphere: 2
Food: 2
Service: 1
Visited from Wisconsin for the food. Always delicious. This time I had a big order through the website and all items were in it. I’m satisfied of their service.
Atmosphere: 5
Food: 5
Service: 5
Bought food from their food truck and it was delicious!
Atmosphere: 5
Food: 5
Service: 5
Don’t place orders through the website, they won’t follow up on them. The waitress said it’s better to call, but they won’t pick up the phone. I heard quite a few different calls ringing during the 30 minutes I waited for an order that I had placed 45 minutes before getting there and no one was picking up, it wasn’t terribly busy either. The food isn’t as good as it used to be, and the service is worse. The frituras are under par, they soak too much oil and have very little filling to them, the tostones are always hard, and the rice is hit or miss, but it can be amazing sometimes. Ordered carne guisa and only got 3 little chunks of meat, but it was decent as far as flavor goes. They haven’t lost me completely yet, but the other options in the area keep looking better and better.
Atmosphere: 3
Food: 4
Service: 2
Excellent food. The best fried pork is made her for sure. However, the restaurant needs more servers.
Atmosphere: 4
Food: 4
Service: 4
Very Delicious highly recommend, they could use more servers
Atmosphere: 5
Food: 5
Service: 3
Puerto Rican culture is one of the reasons I love Chicago! It seems when people visit Chicago they go for deep dish, polish sausage, Italian beef, etc and don't know about the Puerto Rican food! I'm originally from southern California and we don't have a lot of Puerto Ricans out there so the PR food options are limited. Ponce offers so many amazing Puerto Rican appetizers and dishes. The coffee is really good too! I try to stay away from sugar but decided to try their coquito iced latte. So freaking good! Love the bacalaito and bistec en salsa jibarito. Another plate I enjoy is the bistec en salsa with arroz con gandules.
Atmosphere: 5
Food: 5
Service: 5
Ok, this place was my all time favorite i drove every weekend from 79th and pulaski all the way up north just to go and eat at this place but it look like the new cook don't have the same love as the old cook did as the food is lacking flavor the alcapuria meat tasted like it was in achote for a long time the empanadilla meat the same maybe the cook need to taste the food once in a while
Atmosphere: 4
Food: 3
Service: 3
Recommended dishes: Sandwich, Jibarito Lechon, Piononos Sorullos Alcapurrias
The place is very cute. I ordered carry out. The food was ready on time and packed carefully. Everything was delicious.
Atmosphere: 5
Food: 5
Service: 5
Food, ambience, music crowd, staff owners everything was outstanding if I could give them 10 stars I would give them 10 stars thank you Ponce for all your services and your staff!!!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
I ordered Puerto Rican food for delivery in honor of the Benito Bowl, and it was delicious! 😋
I loved the jibaritos de lechon and the tostones. Definitely my new favorite Puerto Rican place! 🇵🇷
Food: 5
For me this is the best puerto rican rice very flavorful
Atmosphere: 5
Food: 5
Service: 5
The atmosphere here is just so amazing I wish I can say that about the food I've been coming here since I've been a child and the food has definitely changed it is not the same as when I once knew and the last time I visited I just received so much grease no no no what happened Ponce
Atmosphere: 4
Food: 2
Service: 2
They Charged me for a large party when there was five people at my table! FIVE… other than that the food always delivers! Straight fire Parcha 🤯 Jibaritos almost made me return to the Island.
Atmosphere: 5
Food: 5
Recommended dishes: Alcapurria, El Jibarito, Pollo Guisado Y Arroz Con Gandules, Orden De Tostones, Juice Passion Fruit
Great food!!! But employees are often distracted (at least recently) and either forget some items or mess up your order completely.
Atmosphere: 5
Food: 5
Service: 2
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