I ordered a Turkey sandwich. It could have very well been someone else's sandwich. Only two of the toppings were correct. The young lady at the register seemed bothered to take the order.
ColaKisses
I honestly don't know how they messed up my order so bad. I ordered two sandwiches. The first one they got right, but the second one was no where near what I ordered. I ordered a sandwich with lettuce, tomato, and seasoning. I got home and it had mayo, mustard, hot peppers, onion, and pickles???? Please listen and do better next time:/
Atmosphere: 3
Food: 1
Service: 4
Ravi Gulfam
They have one person working. This location is not adequately staffed. He took 6 orders then started to make my sandwich after. Been here for 40 minutes for 2 sandwiches. Just close this store at this point.
Atmosphere: 1
Food: 1
Service: 1
Olivia Farias
TLTR: expect half to one slice of meat.
I can only rate the food since we ordered for delivery. This is our second time ordering from this location and I'm really disappointed in the lack of meat. My first time was the same (yesterday), so I selected light on everything so they can compensate with the turkey slices. Didn't make a difference. I guess I got a veggie sandwich ?
I recommend a different location. Don't know which, but not this one.
Food: 1
Victoria
Second time I get Zapps jalapeño chips and they taste terrible and not the way they are suppose to taste. It’s only this location I get bad chips. Don’t know if it’s a bad batch or the way they store them. Taste like pork rhinds.
Food: 1
Recommended dishes: Chicken Salad Salad
Harold Watts
Delicious sandwich shop with many options to choose from. Super friendly staff and very reasonably priced meals. Stop one time, and I guarantee you'll be back for more.
Samwise Gamgee
These guys seemingly can't remember to include a straw with their overpriced shakes whether or not you ask. And they expect for people to tip on pickup orders... lol. Only reason I'm giving 2 stars is because the food is decent but honestly I can't imagine if I paid that much for a shake and wasn't able to drink it.
Atmosphere: 3
Food: 4
Service: 1
Julieta Elizondo
Order from another location!!! I placed a group order for a work lunch and when I came to pick up the order, I didn't have my fountain drink ready so I asked the attendee to check the receipt. I had to show her where the drink was marked. This wasn't a big deal. After getting back into the office we notice there was something wrong with one of the orders. The salad came only with cheese, and after calling the store to speak with the manager, there was nothing he could do. I explained to him that it may have been a glitch system error, and he did not care. I understand that you make what is on the ticket but why would anyone order a chicken salad without any chicken?!? I also know that many people are taking advantage of the system, but this wasn't the case! The sandwiches were also mediocre. There was barely any product on it. I had to call customer service to resolve the issue. This review is for the location: 2739 N Elston Ave. I see why it has 3.8 star reviews. I will be ordering from another location in the future.
Atmosphere: 3
Food: 1
Service: 1
C
Very helpful, something looked off with my sandwich and the team helped me get a refund for the product and even gave me a free bag of chips. Super kind about it as well!
Atmosphere: 5
Food: 3
Service: 5
Jonathan Poblano
You know yall are the worst location right? You would think the sandwiches come out they're paycheck.
This location is better than others overall in my opinion. Food is aways made fresh and correctly
Atmosphere: 4
Food: 4
Service: 4
Melissa Vicens
My first and my last time ever coming back to this location, add avocado to my tuna I had everything no tomatoes or mayo. Got to my car to eat my sandwich no avocado on the sandwich but was charged for it, so I went back so I can get my receipt And they can fix my sandwich since I was charged for avocado and I didn’t get mustard either so I let them know to put mustard on the sandwich. Got the sandwich and still NO MUSTARD on the sandwich. Manager on duty was very rude, it’s not my fault they do not listen. Poor experience at this location
Recommended dishes: Tuna Sandwich
Nick Fernandes
On the positive, they have gotten my orders right. (Which is more than I can say for some other QSRs in the area.) But I’m very disappointed with the takeout service order using the Potbelly app. Both times I have done so recently, my order has not been ready on the time listed on the app. After giving them 5 extra minutes to prepare it, I’ve asked someone there where it is and both times they look at the computer, scroll down/up, and say “Sorry, someone must have stolen it.” I know this isn’t true because I arrive 5 minutes before the order is supposed to be ready and I’m seeing all the Uber eats and DoorDash drivers come in. The person by the takeout orders is asking the customer for their name but not asking for ID/screenshot of order confirmation (which they should be doing). Then they start to make my order which is 10-15 minutes later than the expected time. So I’m using their own app and third-parties are getting food ahead of me. I don’t get offered anything in return for my time sitting there. Meanwhile, the third parties continue to get their food and my dog is leashed outside and I have to continue to go outside checking on him. A free sandwich, drink, or side would be nice. Please fix your technology, be transparent about why my order was missed, and provide some sort of compensation for the mistake, along with an apology, rather than putting it on the shelf while I’m standing there. Thank you.
Atmosphere: 4
Food: 5
Service: 3
charo ramirez
I always buy potbellys at least 2 times a week but today it was ridiculously more expensive and very small, too little in
Atmosphere: 3
Food: 2
Service: 3
Sara K
Ordered a pizza melt, received a “pizza melt” with a couple scraps of meat and they completely forgot to add marinara sauce. Very disappointing.
I ordered a Turkey sandwich. It could have very well been someone else's sandwich. Only two of the toppings were correct. The young lady at the register seemed bothered to take the order.
I honestly don't know how they messed up my order so bad. I ordered two sandwiches. The first one they got right, but the second one was no where near what I ordered. I ordered a sandwich with lettuce, tomato, and seasoning. I got home and it had mayo, mustard, hot peppers, onion, and pickles???? Please listen and do better next time:/
Atmosphere: 3
Food: 1
Service: 4
They have one person working. This location is not adequately staffed. He took 6 orders then started to make my sandwich after. Been here for 40 minutes for 2 sandwiches. Just close this store at this point.
Atmosphere: 1
Food: 1
Service: 1
TLTR: expect half to one slice of meat.
I can only rate the food since we ordered for delivery. This is our second time ordering from this location and I'm really disappointed in the lack of meat. My first time was the same (yesterday), so I selected light on everything so they can compensate with the turkey slices. Didn't make a difference. I guess I got a veggie sandwich ?
I recommend a different location. Don't know which, but not this one.
Food: 1
Second time I get Zapps jalapeño chips and they taste terrible and not the way they are suppose to taste. It’s only this location I get bad chips. Don’t know if it’s a bad batch or the way they store them. Taste like pork rhinds.
Food: 1
Recommended dishes: Chicken Salad Salad
Delicious sandwich shop with many options to choose from. Super friendly staff and very reasonably priced meals. Stop one time, and I guarantee you'll be back for more.
These guys seemingly can't remember to include a straw with their overpriced shakes whether or not you ask. And they expect for people to tip on pickup orders... lol. Only reason I'm giving 2 stars is because the food is decent but honestly I can't imagine if I paid that much for a shake and wasn't able to drink it.
Atmosphere: 3
Food: 4
Service: 1
Order from another location!!! I placed a group order for a work lunch and when I came to pick up the order, I didn't have my fountain drink ready so I asked the attendee to check the receipt. I had to show her where the drink was marked. This wasn't a big deal. After getting back into the office we notice there was something wrong with one of the orders. The salad came only with cheese, and after calling the store to speak with the manager, there was nothing he could do. I explained to him that it may have been a glitch system error, and he did not care. I understand that you make what is on the ticket but why would anyone order a chicken salad without any chicken?!? I also know that many people are taking advantage of the system, but this wasn't the case! The sandwiches were also mediocre. There was barely any product on it. I had to call customer service to resolve the issue. This review is for the location: 2739 N Elston Ave. I see why it has 3.8 star reviews. I will be ordering from another location in the future.
Atmosphere: 3
Food: 1
Service: 1
Very helpful, something looked off with my sandwich and the team helped me get a refund for the product and even gave me a free bag of chips. Super kind about it as well!
Atmosphere: 5
Food: 3
Service: 5
You know yall are the worst location right? You would think the sandwiches come out they're paycheck.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
This location is better than others overall in my opinion. Food is aways made fresh and correctly
Atmosphere: 4
Food: 4
Service: 4
My first and my last time ever coming back to this location, add avocado to my tuna I had everything no tomatoes or mayo. Got to my car to eat my sandwich no avocado on the sandwich but was charged for it, so I went back so I can get my receipt And they can fix my sandwich since I was charged for avocado and I didn’t get mustard either so I let them know to put mustard on the sandwich. Got the sandwich and still NO MUSTARD on the sandwich. Manager on duty was very rude, it’s not my fault they do not listen. Poor experience at this location
Recommended dishes: Tuna Sandwich
On the positive, they have gotten my orders right. (Which is more than I can say for some other QSRs in the area.) But I’m very disappointed with the takeout service order using the Potbelly app. Both times I have done so recently, my order has not been ready on the time listed on the app. After giving them 5 extra minutes to prepare it, I’ve asked someone there where it is and both times they look at the computer, scroll down/up, and say “Sorry, someone must have stolen it.” I know this isn’t true because I arrive 5 minutes before the order is supposed to be ready and I’m seeing all the Uber eats and DoorDash drivers come in. The person by the takeout orders is asking the customer for their name but not asking for ID/screenshot of order confirmation (which they should be doing). Then they start to make my order which is 10-15 minutes later than the expected time. So I’m using their own app and third-parties are getting food ahead of me. I don’t get offered anything in return for my time sitting there. Meanwhile, the third parties continue to get their food and my dog is leashed outside and I have to continue to go outside checking on him. A free sandwich, drink, or side would be nice. Please fix your technology, be transparent about why my order was missed, and provide some sort of compensation for the mistake, along with an apology, rather than putting it on the shelf while I’m standing there. Thank you.
Atmosphere: 4
Food: 5
Service: 3
I always buy potbellys at least 2 times a week but today it was ridiculously more expensive and very small, too little in
Atmosphere: 3
Food: 2
Service: 3
Ordered a pizza melt, received a “pizza melt” with a couple scraps of meat and they completely forgot to add marinara sauce. Very disappointing.
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