Potbelly

409 W Washington St #110, Chicago
(312) 234-9626

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Recent Reviews

I ordered online today. I got to the location about 10 min before my scheduled time. The line to order had about 15 people in it. Very crowded and busy lunch rush hour. I didn't see my name on the screen, so I took a seat at the table to wait. The young lady behind the register asked if I was waiting for a pick-up and asked my name. She couldn't find it in the pick-up orders. The order dropped in their system like 1 minute later. I waited maybe 8-10 minutes after that...
I returned to potbelly after staying away for a few years due to a bad experience (grilled chicken given instead of grilled cheese, I'm vegetarian). This time around they got my order mostly correct, but they still seem to have issues with customized sandwiches. Tons of mushrooms in my sandwich, I asked for NO mushrooms. Might return once in a while, but definitely will not be a regular customer.
Good place to grab a bite. I had the pizza sub and it was tasty. I have seen Potbelly's in Washington DC but didn't get to try them. I would stop by again because the staff was very friendly and fast. I would recommend the build your own Mac and cheese with bacon and mushrooms. Yum.

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