My recent experience at Potbelly near my office left much to be desired. Despite the convenience and usual quality of their lunch options, this particular visit was marred by frustratingly slow service. Even at 1:45 pm with the restaurant nearly empty, I waited over 7 minutes for someone to take my order. After finally placing it and requesting mushrooms be added to my sandwich twice, the staff seemed reluctant to accommodate my simple request. Even mentioning it again when paying didn't seem to make a difference. Overall, while Potbelly remains a viable lunch spot, the service at this location needs significant improvement to match its reputation.
Atmosphere: 4
Food: 4
Service: 1
A1Mindset QueenDeja
I love this potbelly location. The staff knows what they are doing and majority of them are kind, friendly and informative. The remember the regulars quickly and build rapport. It’s clean, they handle food allergies well and cross contamination. The atmosphere is nice and they crush the lunch hour rush. My sandwich is always good.
Dietary restrictions: I’m vegan. I get the Mediterranean veggie with no chicken no feta. They use a clean knife to fold and cut. They change their gloves.
I love this potbelly location. The staff knows what they are doing and majority of them are kind, friendly and informative. The remember the regulars quickly and build rapport. It’s clean, they handle food allergies well and cross contamination. The atmosphere is nice and they crush the lunch hour rush. My sandwich is always good.
Dietary restrictions: I’m vegan. I get the Mediterranean veggie with no chicken no feta. They use a clean knife to fold and cut. They change their gloves.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Mediterranean
Christina Collins
The service in store is consistently excellent, but I would give the ap 1 star. I wasted 20" today (yet again) trying to work with the ap. It didn't even put my order through when I finally got the ap working. Don't bother with the ap. The line has always been faster than the ap for me.
Atmosphere: 3
Food: 3
Service: 5
Dewi Aldrich
I just had my very first Potbelly Sandwich and I live in Los Angeles. We don’t have Potbelly out there. ? I had a chicken mediterranean sandwich and a cup of broccoli cheddar and thought the food was tasty! Service was friendly and fast. No complaints from me! There are a few high top seats.
Atmosphere: 5
Food: 5
Service: 5
Michelle O
Showed up past my mobile order est. pick up time still waited an hr only to have to end up canceling my order because I could no longer wait.
Ashland Thomas
This location is terrible. It's the size of a closet, there's no seating, there's no fountain drinks, and they are SLOW - mainly because they seem to always be doing large catering orders. I will never go back to this one.
664rebekahr
Sandwich is always made wrong, either missing what I asked for, or has stuff on it I didn't ask for. Salads always have brown lettuce. It was way better before Covid, but now I wouldn't recommend this location to anyone. Just awful.
Jake Smith
Forgot my wallet at home today and needed lunch. The manager allowed me to have a sandwich as long as I come back to pay tomorrow since I frequently stop in for a sandwich. Needless to say, her kindness did not go unnoticed. Five stars all around!!
Terence
Ordered one bowl of soup online for pickup around noon. The website claimed it would be ready by 12:15. We got our order at 12:48. We weren't the only people waiting for a long time, and this isn't the first time we've had to wait longer than the estimate. There's two issues here, from what I can tell. One: the online order system does not give real estimates. Two: the staff do not have the tools or ability to handle the lunch rush and online orders. One guy seemed to be trying to stay on top of the orders and people waiting. I feel for the staff because I've worked in restaurants and in awful retail stores. It's tough and unappreciated. The staff and the customers shouldn't have to deal with these situations. The company needs to step up their support at this store, for both the customers and staff.
Fantastic sandwiches, reasonably priced. One of the card readers/registers didn't work, which was annoying, and they need to fix that, but other than that the roast beef and provolone sub tasted fantastic.
Rebekah Rogers
This potbelly is the worst. they are slow and then you don't even get what you order.
Wilamenia Johnson
Got food poisoning 12/9/21. Bought sandwiches for my family. My son and husband had diarrhea. I was worse. Had to take off work. Never buying from restaurant ever again. No stars to give but wouldn’t post without one.
4familyfun2020
Never been to one and so glad we stopped in. Not on our list but it was raining so we stopped in to get out of rain and wished we had found them sooner. Subs were AMAZING! So fresh and the bread is really good.
My recent experience at Potbelly near my office left much to be desired. Despite the convenience and usual quality of their lunch options, this particular visit was marred by frustratingly slow service. Even at 1:45 pm with the restaurant nearly empty, I waited over 7 minutes for someone to take my order. After finally placing it and requesting mushrooms be added to my sandwich twice, the staff seemed reluctant to accommodate my simple request. Even mentioning it again when paying didn't seem to make a difference. Overall, while Potbelly remains a viable lunch spot, the service at this location needs significant improvement to match its reputation.
Atmosphere: 4
Food: 4
Service: 1
I love this potbelly location. The staff knows what they are doing and majority of them are kind, friendly and informative. The remember the regulars quickly and build rapport.
It’s clean, they handle food allergies well and cross contamination. The atmosphere is nice and they crush the lunch hour rush. My sandwich is always good.
Dietary restrictions: I’m vegan. I get the Mediterranean veggie with no chicken no feta. They use a clean knife to fold and cut. They change their gloves.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Mediterranean, Zapp's Voodoo Regular Chips
I love this potbelly location. The staff knows what they are doing and majority of them are kind, friendly and informative. The remember the regulars quickly and build rapport.
It’s clean, they handle food allergies well and cross contamination. The atmosphere is nice and they crush the lunch hour rush. My sandwich is always good.
Dietary restrictions: I’m vegan. I get the Mediterranean veggie with no chicken no feta. They use a clean knife to fold and cut. They change their gloves.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Mediterranean
The service in store is consistently excellent, but I would give the ap 1 star. I wasted 20" today (yet again) trying to work with the ap. It didn't even put my order through when I finally got the ap working. Don't bother with the ap. The line has always been faster than the ap for me.
Atmosphere: 3
Food: 3
Service: 5
I just had my very first Potbelly Sandwich and I live in Los Angeles. We don’t have Potbelly out there. ? I had a chicken mediterranean sandwich and a cup of broccoli cheddar and thought the food was tasty! Service was friendly and fast. No complaints from me! There are a few high top seats.
Atmosphere: 5
Food: 5
Service: 5
Showed up past my mobile order est. pick up time still waited an hr only to have to end up canceling my order because I could no longer wait.
This location is terrible. It's the size of a closet, there's no seating, there's no fountain drinks, and they are SLOW - mainly because they seem to always be doing large catering orders. I will never go back to this one.
Sandwich is always made wrong, either missing what I asked for, or has stuff on it I didn't ask for. Salads always have brown lettuce. It was way better before Covid, but now I wouldn't recommend this location to anyone. Just awful.
Forgot my wallet at home today and needed lunch. The manager allowed me to have a sandwich as long as I come back to pay tomorrow since I frequently stop in for a sandwich. Needless to say, her kindness did not go unnoticed. Five stars all around!!
Ordered one bowl of soup online for pickup around noon. The website claimed it would be ready by 12:15. We got our order at 12:48. We weren't the only people waiting for a long time, and this isn't the first time we've had to wait longer than the estimate. There's two issues here, from what I can tell. One: the online order system does not give real estimates. Two: the staff do not have the tools or ability to handle the lunch rush and online orders. One guy seemed to be trying to stay on top of the orders and people waiting. I feel for the staff because I've worked in restaurants and in awful retail stores. It's tough and unappreciated. The staff and the customers shouldn't have to deal with these situations. The company needs to step up their support at this store, for both the customers and staff.
Restaurantji Recommends
Fantastic sandwiches, reasonably priced. One of the card readers/registers didn't work, which was annoying, and they need to fix that, but other than that the roast beef and provolone sub tasted fantastic.
This potbelly is the worst. they are slow and then you don't even get what you order.
Got food poisoning 12/9/21. Bought sandwiches for my family. My son and husband had diarrhea. I was worse. Had to take off work. Never buying from restaurant ever again. No stars to give but wouldn’t post without one.
Never been to one and so glad we stopped in. Not on our list but it was raining so we stopped in to get out of rain and wished we had found them sooner. Subs were AMAZING! So fresh and the bread is really good.
Great food! Atmosphere was very pleasant
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