Poor location. They never add napkins or straws to delivery orders as requested. They also forget items like drinks.
Ashlynn T
SLOW. Why it take 30 mins for soup?
b Stone
Waited 40 minutesWorst service ever
Atmosphere: 1
Food: 2
Steevy Owens
Mya is absolutely wonderful; the best thing to happen to Potbelly's on 111th street! Pleasant, polite, and patient. She truly epitomizes the concept of customer service.
Service: 5
Gail “GLG” Giltner
That reading was a year ago. Today on the other hand has a 1 star for this potbelly store. The cucumbers you see were in a stack on that end of the sandwich, the other half of the sandwich had 1. I ordered on white bread, this is wheat. Staff have always been polite, the guy who waited on me today I've not seen before. No getting, no thank you, but here's your wrong order bye.
Ruth Eiland
Slow service.
Atmosphere: 4
Food: 4
Service: 4
Charity L.
Camiyah(sorry if I misspelled hun) provided the best service I’ve received all year! She IS the definition of providing excellent customer service and needs to train every new hire that comes through the door! Please make this young lady the manager, if she isn’t one already ????
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Smoked Ham, A Wreck, Chili
derrick Glenn
Today 12/18/2023 @ 5pm was my 1st time visiting this potbelly location and sad to say that I'll be contacting the corp office and district manager to complain about the lack of menu in the drive through, poor food quality, no receipt with order and my order being made incorrectly. Someone who never had potbelly before would not be able to buy here due to the menu missing over 80% of the items they offer. How can a customer know what comes on any sandwich without a menu.This location needs a visit from the District Manager.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Heme Garden Side Salad or Side Soup, Turkey Club
Kristal Clark
This place has the worst customer service seriously today made me realize I’ll never shop in Pullman
Service: 1
Nikyta N.
Well, what I am going to say will be redundant after seeing other reviews. It's probably best to get workers who actually want to ummmm....work. The attitudes are ridiculous. They do not greet the customers and they do not like to answer any questions pertaining to orders or the menu. The place runs extremely slow. It's time to invest in self-check out here. Placing online orders, don't bother. I wish workers understood that professional is required in all fields of work. Please try a different location.
This establishment is poorly ran. If they are not getting your order completely wrong they are shutting down the drive thru with chairs. I have issue after issue and the manager takes a nonchalant approach every time. Today I spent an hr trying to get a simple sandwich that was wrong, went back thru the drive thru and then told the correction was ready and to pull up. Me being exhausted from work I did not have another moment … the manager instead of getting the sandwich to me casually suggest I get a refund. This place needs to be examined and some customer service training is dire
Service: 1
Briana A.
If I could give zero stars I would! They don't prioritize the door dash orders at all. I have been waiting since 12:04 and my order still isn't ready. I will never dash at this location again. This defeats the purpose of doing door dash if the workers can't make the orders on time.
Shanelle Martin
This is the most unprofessional, and ill ran Potbelly's ever. This is my second time coming here to support business in the neighborhood and it is never stocked with anything; you order a shake and they never have shakes, ask for a chicken salad sandwich, no chicken salad. This location needs to re-evaluate management.
J L.
I ordered a Veggie Melt. No one told me they didn't have the ingredient listed first on the menu for that sandwich: AVOCADO! They didn't offer any consideration (other than a different sandwich, but I am a vegetarian) for this poor customer service. With that said, the sandwich they did make was tasty.
Poor location. They never add napkins or straws to delivery orders as requested. They also forget items like drinks.
SLOW. Why it take 30 mins for soup?
Waited 40 minutesWorst service ever
Atmosphere: 1
Food: 2
Mya is absolutely wonderful; the best thing to happen to Potbelly's on 111th street! Pleasant, polite, and patient. She truly epitomizes the concept of customer service.
Service: 5
That reading was a year ago. Today on the other hand has a 1 star for this potbelly store. The cucumbers you see were in a stack on that end of the sandwich, the other half of the sandwich had 1. I ordered on white bread, this is wheat. Staff have always been polite, the guy who waited on me today I've not seen before. No getting, no thank you, but here's your wrong order bye.
Slow service.
Atmosphere: 4
Food: 4
Service: 4
Camiyah(sorry if I misspelled hun) provided the best service I’ve received all year! She IS the definition of providing excellent customer service and needs to train every new hire that comes through the door! Please make this young lady the manager, if she isn’t one already ????
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Smoked Ham, A Wreck, Chili
Today 12/18/2023 @ 5pm was my 1st time visiting this potbelly location and sad to say that I'll be contacting the corp office and district manager to complain about the lack of menu in the drive through, poor food quality, no receipt with order and my order being made incorrectly. Someone who never had potbelly before would not be able to buy here due to the menu missing over 80% of the items they offer. How can a customer know what comes on any sandwich without a menu.This location needs a visit from the District Manager.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Heme Garden Side Salad or Side Soup, Turkey Club
This place has the worst customer service seriously today made me realize I’ll never shop in Pullman
Service: 1
Well, what I am going to say will be redundant after seeing other reviews. It's probably best to get workers who actually want to ummmm....work. The attitudes are ridiculous. They do not greet the customers and they do not like to answer any questions pertaining to orders or the menu. The place runs extremely slow. It's time to invest in self-check out here. Placing online orders, don't bother. I wish workers understood that professional is required in all fields of work. Please try a different location.
Restaurantji Recommends
Great customer service and the food is great!
Food: 5
Service: 5
This establishment is poorly ran. If they are not getting your order completely wrong they are shutting down the drive thru with chairs. I have issue after issue and the manager takes a nonchalant approach every time. Today I spent an hr trying to get a simple sandwich that was wrong, went back thru the drive thru and then told the correction was ready and to pull up. Me being exhausted from work I did not have another moment … the manager instead of getting the sandwich to me casually suggest I get a refund. This place needs to be examined and some customer service training is dire
Service: 1
If I could give zero stars I would! They don't prioritize the door dash orders at all. I have been waiting since 12:04 and my order still isn't ready. I will never dash at this location again. This defeats the purpose of doing door dash if the workers can't make the orders on time.
This is the most unprofessional, and ill ran Potbelly's ever. This is my second time coming here to support business in the neighborhood and it is never stocked with anything; you order a shake and they never have shakes, ask for a chicken salad sandwich, no chicken salad. This location needs to re-evaluate management.
I ordered a Veggie Melt. No one told me they didn't have the ingredient listed first on the menu for that sandwich: AVOCADO! They didn't offer any consideration (other than a different sandwich, but I am a vegetarian) for this poor customer service. With that said, the sandwich they did make was tasty.