The dude making the sandwiches didn’t look up or knowledge my existence when he asked what I wanted on it. I told him and he still didn’t acknowledge anything so I thought “he’s focused. He must be good”. lol, nope. He just made me whatever he wanted. It’s missing half of the ingredients I asked for.
Atmosphere: 4
Food: 3
Service: 1
A Grubb
I ordered Catering for a work meeting. My Credit card had a issue and the system canceled the order. However, I worked with the GM to ensure the order was delivered on time. Great customer service.
Atmosphere: 5
Food: 5
Service: 5
Indiana Bones
So unfortunately I'm not able to eat here, cuz honestly I cant afford it, not that it's super expensive for downtown Chicago, menu seems pretty reasonable for all that, I'm just broke. But I am digging the open wifi all night for the Union Station customers that get locked out when it closes before they say they do. Appreciate it.
Tyler Steele
I frequent this location and the staff is very friendly and the food is consistently good. I would definitely recommend!
Atmosphere: 5
Food: 5
Service: 5
Atul Nair
DO NOT ORDER FROM HERE!!!!pre-ordered through app, was not made on timeSo they started it when i got therefine, at least it will be warm, fresh when i get it....but food was horrible, burned, dryservice was terrible, uncalled for, got terrible food because staff forgot to process online orders.
Atmosphere: 2
Food: 1
Service: 1
Leonardo Perli
Terrible service and attitude.The young lady and her partner asked for restrooms key and nothing happenedNo hospitality and careSandwich goodLack of cleaning
Lisa P.
Long line moving fast, which is great. I am almost at the hangry point. Decided on the avocado turkey with easy condiments. Very good as always. But, the lemon cheesecake cookie, oh my. Limited time only.
Rachel Arias - Tripp III
Placed an online order for pickup. The order was ready on time. The sandwiches were made correctly for the most part. They were a bit sloppy but still tasted okay. Customer service was okay, not much greeting or interaction because it seemed like they were too busy getting online orders together. Not may people inside and no line. I'd go back and order again.
Atmosphere: 3
Food: 3
Service: 3
Recommended dishes: Turkey Breast
Vanessa Tan
I’m often not compelled to write a negative review, but this was truly a terrible experience, and I would like to be contacted by Potbelly management to remedy this. I arrived to pick up my order which was estimated for 11:49, after placing the order 10 min prior. It was understandably busy, but the cashier was rude and dismissive. After a bunch of orders started piling up behind her, she finally brought them over to the shelf at 12:04pm—making me late for my meeting. My sandwich did not contain the bacon that I paid an additional $2.69 for. When I called to address this issue, no one picked up the phone, hence no one can refund me for the issue with my order.
Thomas Lee
This potbelly provides pretty good service and taste in comparison to other potbellys. There is another potbelly near Ogilvie and this restaurant is much better than that one as the other one constantly has problems and poor service, whereas the service here is very good and they make the sandwiches well.
Excellent preparation and courteous service. Accurately made to order sandwiches. Dine-in option available. This is a quality joint.
Cindy Russell
I know I can count on a consistently good sandwich here and friendly staff.
Madeline Mioni
I was having a hard time placing a catering order on the website. I called this location and Julian was a great help. He was able to help me out and get my delivery here on time for a team outing. He was patient and understood the frustration I was having with placing an order on the website.
Mary D.
Ordered online a few weeks ago and was given notice that it would be ready about 10 mins later. Showed up 12 mins later and no sandwich. After a few minutes I asked and was told it was being worked on. Meanwhile people walking in and ordering at the counter were getting their orders and leaving. About 15 mins after arriving my sandwich was ready (close to 1/2 hour after ordering.)I was given a coupon for a free sandwich. On my way out today I picked up the coupon figuring I would redeem it later. IT EXPIRED 7 MONTHS AGO!! On the plus side, guys working register were very pleasant.
Jenna J.
the staff was very humorous and joking around with me and my mom. they were super nice and served great food. i will have to eat here again!
The dude making the sandwiches didn’t look up or knowledge my existence when he asked what I wanted on it. I told him and he still didn’t acknowledge anything so I thought “he’s focused. He must be good”. lol, nope. He just made me whatever he wanted. It’s missing half of the ingredients I asked for.
Atmosphere: 4
Food: 3
Service: 1
I ordered Catering for a work meeting. My Credit card had a issue and the system canceled the order. However, I worked with the GM to ensure the order was delivered on time. Great customer service.
Atmosphere: 5
Food: 5
Service: 5
So unfortunately I'm not able to eat here, cuz honestly I cant afford it, not that it's super expensive for downtown Chicago, menu seems pretty reasonable for all that, I'm just broke. But I am digging the open wifi all night for the Union Station customers that get locked out when it closes before they say they do. Appreciate it.
I frequent this location and the staff is very friendly and the food is consistently good. I would definitely recommend!
Atmosphere: 5
Food: 5
Service: 5
DO NOT ORDER FROM HERE!!!!pre-ordered through app, was not made on timeSo they started it when i got therefine, at least it will be warm, fresh when i get it....but food was horrible, burned, dryservice was terrible, uncalled for, got terrible food because staff forgot to process online orders.
Atmosphere: 2
Food: 1
Service: 1
Terrible service and attitude.The young lady and her partner asked for restrooms key and nothing happenedNo hospitality and careSandwich goodLack of cleaning
Long line moving fast, which is great. I am almost at the hangry point. Decided on the avocado turkey with easy condiments. Very good as always. But, the lemon cheesecake cookie, oh my. Limited time only.
Placed an online order for pickup. The order was ready on time. The sandwiches were made correctly for the most part. They were a bit sloppy but still tasted okay. Customer service was okay, not much greeting or interaction because it seemed like they were too busy getting online orders together. Not may people inside and no line. I'd go back and order again.
Atmosphere: 3
Food: 3
Service: 3
Recommended dishes: Turkey Breast
I’m often not compelled to write a negative review, but this was truly a terrible experience, and I would like to be contacted by Potbelly management to remedy this. I arrived to pick up my order which was estimated for 11:49, after placing the order 10 min prior. It was understandably busy, but the cashier was rude and dismissive. After a bunch of orders started piling up behind her, she finally brought them over to the shelf at 12:04pm—making me late for my meeting. My sandwich did not contain the bacon that I paid an additional $2.69 for. When I called to address this issue, no one picked up the phone, hence no one can refund me for the issue with my order.
This potbelly provides pretty good service and taste in comparison to other potbellys. There is another potbelly near Ogilvie and this restaurant is much better than that one as the other one constantly has problems and poor service, whereas the service here is very good and they make the sandwiches well.
Restaurantji Recommends
Excellent preparation and courteous service. Accurately made to order sandwiches. Dine-in option available. This is a quality joint.
I know I can count on a consistently good sandwich here and friendly staff.
I was having a hard time placing a catering order on the website. I called this location and Julian was a great help. He was able to help me out and get my delivery here on time for a team outing. He was patient and understood the frustration I was having with placing an order on the website.
Ordered online a few weeks ago and was given notice that it would be ready about 10 mins later. Showed up 12 mins later and no sandwich. After a few minutes I asked and was told it was being worked on. Meanwhile people walking in and ordering at the counter were getting their orders and leaving. About 15 mins after arriving my sandwich was ready (close to 1/2 hour after ordering.)I was given a coupon for a free sandwich. On my way out today I picked up the coupon figuring I would redeem it later. IT EXPIRED 7 MONTHS AGO!! On the plus side, guys working register were very pleasant.
the staff was very humorous and joking around with me and my mom. they were super nice and served great food. i will have to eat here again!