Great place to stop by grab a half and half. Staff is friendly and if asked for recommendations, they tend to pick a good sandwich. ?
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Soup of the Day
Jazmine Angel
Please hire new employees, customer service is horrible, especially from your manager. Useless employees!!
Heisenberg B.
These kids will just flat out ignore you. Too busy putting on their nail polish I suppose.
Michael Monahan
Super yummy. Get the hot peppers, you won’t be disappointed
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Soup of the Day
Nicholas A
Good, but prices are outrageous and it seems to have less meat in the sandwich than in the past.
Atmosphere: 3
Food: 3
Service: 3
Nina Jones
I went there at 2:20pm and they said they were out of bread. Later my coworker went and they said they were out of meat. Clearly the staff just didn’t feel like working today.
Taylor B
Because of the intense competition, some restaurant chains choose not to locate any franchises within the Chicago city limits. Potbelly Sandwich Shop isn't one of them. The counter-serve chain that focuses on submarine sandwiches and shakes was established in 1977 by Peter Hastings, who started serving sandwiches in his antique shop in Chicago's Lincoln Park neighborhood. In 1996, a regular customer, Bryant Keil, bought the shop and created Potbelly Nation. Today, there are 434 restaurants in the United States, 112 in Illinois, 46 in Chicago. One is at 508 North Clark Street in Chicago's River North neighborhood, at West Illinois Street. Open from 9 to 5 daily, it also offers soup, smoothies, chips and cookies. But Potbelly is all about the sandwiches. The signature sandwich is the Wreck with roast turkey, smoked ham, roast beef, salami and Swiss cheese. Other popular sandwiches are the Italian with salami, capicola, pepperoni, mortadella and provolone, Mama's meatball with home-style beef and pork meatballs smothered in marinara sauce, provolone and Italian dressing, tuna salad with 100 percent albacore tuna salad and Swiss cheese, steakhouse beef with Angus roast beef, crumbled bleu cheese, provolone and horseradish aioli and chicken club with grilled chicken, applewood smoked bacon and cheddar cheese.
Yaroslava Zhytchenko
I ordered sandwich today and asked for everything in it even confirmed each item one by one. When I got home and open it, it had nothing but tomato, hot papers and tuna with cheeses. She missed salad, pickles, dressing, and ect. I even asked for double pickles.Extremely unhappy.
La Luna
Food is always great here but when it's busy during lunch it's kaos. Keep it simple or keep it moving. Lolbs
Wonderful soup, good prices, friendly staff. We left a small gratuity and the manager divided it and announced "for my great staff."
Yogi Clay
Excellent Service to the (3) Black Women working the front Today during lunch time!! Excellent customer service- My sandwich was beyond EXCELLENT! The Freshest meat and veggies Ive had in a very long time. I was in and out and back to work to enjoy my Wreck!This has to be the best PotBellys in the City of Chicago!You ladies should get a raise and a promotion on training some of your fellow co-workers at other locations!KUDOS- Keep up the good work!
Tim
We sent a very polite negative review to the store/headquarters but never got any reply. To sum it up: don’t go to this Potbelly location. The staff is rude, they think it is okay to shout at you and the food is mediocre. Avoid this place.
Elizabeth Swann
They do not except cash. They had me wait 10 mins for my order then said no cash. Waste of my time.
K win
Ordered via Active Menus, fast, easy and hands down my favorite tuna sammy. Thanks PotBelly, every, single, time!!
Great place to stop by grab a half and half. Staff is friendly and if asked for recommendations, they tend to pick a good sandwich. ?
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Soup of the Day
Please hire new employees, customer service is horrible, especially from your manager. Useless employees!!
These kids will just flat out ignore you. Too busy putting on their nail polish I suppose.
Super yummy. Get the hot peppers, you won’t be disappointed
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Soup of the Day
Good, but prices are outrageous and it seems to have less meat in the sandwich than in the past.
Atmosphere: 3
Food: 3
Service: 3
I went there at 2:20pm and they said they were out of bread. Later my coworker went and they said they were out of meat. Clearly the staff just didn’t feel like working today.
Because of the intense competition, some restaurant chains choose not to locate any franchises within the Chicago city limits. Potbelly Sandwich Shop isn't one of them. The counter-serve chain that focuses on submarine sandwiches and shakes was established in 1977 by Peter Hastings, who started serving sandwiches in his antique shop in Chicago's Lincoln Park neighborhood. In 1996, a regular customer, Bryant Keil, bought the shop and created Potbelly Nation. Today, there are 434 restaurants in the United States, 112 in Illinois, 46 in Chicago. One is at 508 North Clark Street in Chicago's River North neighborhood, at West Illinois Street. Open from 9 to 5 daily, it also offers soup, smoothies, chips and cookies. But Potbelly is all about the sandwiches. The signature sandwich is the Wreck with roast turkey, smoked ham, roast beef, salami and Swiss cheese. Other popular sandwiches are the Italian with salami, capicola, pepperoni, mortadella and provolone, Mama's meatball with home-style beef and pork meatballs smothered in marinara sauce, provolone and Italian dressing, tuna salad with 100 percent albacore tuna salad and Swiss cheese, steakhouse beef with Angus roast beef, crumbled bleu cheese, provolone and horseradish aioli and chicken club with grilled chicken, applewood smoked bacon and cheddar cheese.
I ordered sandwich today and asked for everything in it even confirmed each item one by one. When I got home and open it, it had nothing but tomato, hot papers and tuna with cheeses. She missed salad, pickles, dressing, and ect. I even asked for double pickles.Extremely unhappy.
Food is always great here but when it's busy during lunch it's kaos. Keep it simple or keep it moving. Lolbs
Perfection. Sandwiches done right.
Restaurantji Recommends
Wonderful soup, good prices, friendly staff. We left a small gratuity and the manager divided it and announced "for my great staff."
Excellent Service to the (3) Black Women working the front Today during lunch time!! Excellent customer service- My sandwich was beyond EXCELLENT! The Freshest meat and veggies Ive had in a very long time. I was in and out and back to work to enjoy my Wreck!This has to be the best PotBellys in the City of Chicago!You ladies should get a raise and a promotion on training some of your fellow co-workers at other locations!KUDOS- Keep up the good work!
We sent a very polite negative review to the store/headquarters but never got any reply. To sum it up: don’t go to this Potbelly location. The staff is rude, they think it is okay to shout at you and the food is mediocre. Avoid this place.
They do not except cash. They had me wait 10 mins for my order then said no cash. Waste of my time.
Ordered via Active Menus, fast, easy and hands down my favorite tuna sammy. Thanks PotBelly, every, single, time!!