Potbelly
6464 N Sheridan Rd, Chicago
(773) 596-5335
Recent Reviews
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Quick, orderly, and friendly service. Sandwiches definitely a step up from subway and similar. Milkshakes are great too!
Ordered a cup of chilli,terrible. Basically just chilli flavored soup; no meat no beans waste of money. The skinny sandwich, soggy.
This is my favorite location, I come here for lunch probably 1-3 times a week lol. Good price for a big sandwich in today’s world. I love the people here too. Friendly and warm smiles. Sandwich is always perfect just the way I want it.
Place is always clean Their customer service is second to none and the food is tasty. They always give me some extra oyster crackers when I ask. Thank you guys!
Had a sandwich and it wasn’t good, got sick with food poisoning for the rest of the night. My guess is it’s not very clean
Atmosphere: 1
Food: 1
The manager was really rude and not welcoming. To be the manager you would think customer service would be a plus being you’re the first person a customer sees. When placing my order he acted as I was bothering him. I won’t return to this location never.
Atmosphere: 1
Service: 1
The manager was really rude and not welcoming. To be the manager you would think customer service would be a plus being you’re the first person a customer sees. When placing my order he acted as I was bothering him. I won’t return to this location never.
I experienced some mind-blowing deliberate condescension by (two) staff members tonite (7.14).
I went in to purchase cookies. There were two men working the front counter. The first guy (with premature grey hair) CLEARLY saw me standing there and (A) went back his task at the reverse counter and (B) not once said "it will be a moment/please wait a moment" or any type of greeting or acknowledgement.
Nor did he alert the other guy that someone (that being myself) was at the register.
When that other guy (with the septum piercing) finally DID acknowledge me, his overall demeanor could only be described as 'put-upon'. He acted as if I was huge nuisance when I asked if there were more oatmeal chocolate chip cookies. He also grudgingly provided the receipt...as if I was a PITA for asking for it.
I'd like to add that I was absolutely polite when interacting with both. Not at any point did I behave in a way that would've warranted such a reception.
Both of them absolutely need retraining to not ignore customers nor making them feel as if they are just barely tolerated.
It was absolutely incomprehensible behavior.
Atmosphere: 1
Food: 4
Service: 1
Food is always fresh and they’re fast even if it’s busy
always hooks me up with the extra oyster crackers when I order soup
Food is always fresh and they’re fast even if it’s busyalways hooks me up with the extra oyster crackers when I order soup
Restaurantji Recommends
I ordered one item and it took 10min to 15 min and It was not even
Service: 1
Had a payment issue with the potbellys app and the staff were very friendly and sorted it out promptly!
Atmosphere: 5
Food: 5
Service: 5
Here they sell very healthy, fresh and very good quality products. For those who like something not too heavy, something fast and good. I recommend this place, they have very good fruit smoothies, the service and attention are good from all their staff.
Vegetarian options: Yes it has vegetarian dishes.
Dietary restrictions: You can request any changes to the menu in case of allergies.
Parking: In front and surrounding areas you can find free and paid parking.
Kid-friendliness: Yes it is suitable for children.
Wheelchair accessibility: It is wheelchair accessible.
Atmosphere: 3
Food: 4
Service: 4
I volunteer for a global non-profit and had the absolute pleasure working with the General Manager, Stephen Randall, and his team.During our week long stay at Loyola University, Stephen personally worked with me to provide 320 boxed lunches for our students and staff to enjoy on our trip to the Museum of Science and Industry. Not only were they able to accommodate the dietary restrictions of our group, they labeled every meal accordingly and provided additional help loading our vehicle.Making one sandwich already requires a considerable amount of care and time, especially to make it custom to patrons but to make 320 - that takes dedication. We wanted to recognize the complete care and devotion of time to make this feat possible and we are so thankful for the outstanding work that Stephen and his team did for us.Additionally, Stephen's team continued to provide service to our staff members throughout the week, making sandwiches and shakes. We were always met with smiling faces; prompt service; and a pleasurable experience.If you're looking for good food, friendly staff, and accommodating catering, I 100% recommend coming to this location and connecting with Stephen.
Atmosphere: 5
Food: 5
Service: 5
Great food however the lady at the counter acted like I couldn’t grab the food until she found out that it’s for my family and it was under my wife’s name.. also the chicken could have more flavor it was bland.. we will be back
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Turkey Club, Mac
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