The workers working today 12/29 @5:00 pm killed it. I haven’t had a sandwich from potbelly this good in a while and I frequent this location and other locations a lot. The worker making my sandwich was very friendly and addressed me by my name and was just phenomenal! The ice tea container was filled and everything was stocked which isn’t always the case when I come to pick up my online order. Great overall experience - I don’t normally leave a review but they deserved this one ! Thank you!
Atmosphere: 5
Food: 5
Service: 5
Brian Stieglitz
Came in five minutes before they closed ….. And they treated me as if it was 12 o’clock in the afternoon Not only extremely friendly, extremely clean!!!!! What a treat to find nice people
Atmosphere: 5
Food: 5
Service: 5
Sunjoo Kim
I placed a wrong order on the app by mistake, so I called the store to cancel right away. A woman on the phone said it would take up to two weeks to get it refunded. I said okay and hung up. It’s been a month and no refund has been issued. I even contacted the customer support but they didn’t help either. Had the woman said it was impossible to cancel, I would’ve picked up the order I paid for.
***Response to the owner’s reply- I already did. Here’s their reply I received- “Thank you for reaching out to Potbelly. All refunds are handled at the shop level. We will forward your request to the shop and someone will reach out to you to discuss.”
The order was placed on Nov. 3rd and the order # is 30795742004953095.
Atmosphere: 1
Food: 1
Service: 1
Amanda Bartlett
Worst experience at a potbelly, ever. I love potbelly, but this location was tough to deal with. First, they weren't ready for the lunch volume. They ran out of all but 3 options of their chips and all of their soups except the potato. Didn't call or anything, just told me when I got there to pick up my order. I found other chips I liked, but wanted to try the pot pie soup. I asked if I could come back and get the soup I wanted, she said ok. I left, saw my salad was made incorrectly and received the wrong dressing, so I brought it back to get remade when I picked up my soup. She told me they were out of the dressing I ordered, thats why she put that dressing with my salad, but never said anything about it. I finally got my order and went back to work to find that she gave me the wrong soup. Maybe if she'd take the ear bud out of her ear, she could concentrate and give good customer service.
Atmosphere: 1
Food: 3
Service: 1
jackie merino
One of the girls was very rude. She did not greet us had an attitude the entire time. Im not sure if it was because me & my friends had walked in an HOUR before closing the place. She did not have to be rude either when questions were asked. My friends have never tried potbellys, & for their first time it was very disappointing. My order sandwich was not made due to not having ingredients? But yet did not bother to check before making it. Then just left my boyfriend sandwich all opened & the bag was oily. Did NOT changed her gloves. The service was horrible. if she did not want to be there she can clearly leave her job, instead of making herself looking miserable. Nobody needs that kind of service, specially if she was in my shoes she would not like the food getting thrown like that, or even given with oil all over the place. So please do NOT recommend this place.
Atmosphere: 1
Food: 1
Service: 1
Tam Nguyen
Extremely rude short male employee. I wish I got his name, but I came in on Thursday at noon sep 19 2024 to pick up an order and he was quite rude to me. Not ever going back to this location.
Atmosphere: 5
Food: 5
Service: 1
Sophia Rafiqi
Really kind people working here. Appreciate their care and consistency!
TJ
No paper towels or soap in restroom. Every table is covered in sandwich crumbs. Hard to eat at a place when you wonder if the people preparing your food washed their hands. (The restroom check off sheet was from the day prior and was last cleaned or checked at 1.30pm the previous day)
Atmosphere: 1
Food: 2
Service: 2
Jeff Borowiak
In my opinion this is the best potbelly’s. The staff are so polite and helpful.
Atmosphere: 5
Food: 5
Service: 5
Ian Hanson
This place is great and the people who work here are extremely thoughtful! They have a casual humorous energy that makes you automatically feel welcome. It is one of the more barebones potbelly’s on the inside. The food is solid no complaints. The service is top
I’m a manager at Starbucks and I was buying lunch for my night crew and one of my sandwiches was made completely wrong due to glitch on you guys app long story short I called to let them know Omar who was very kind and polite apologize for the mistake and ask to make another sandwich I told him no it was ok cause I wasn’t going to be able to come back and get it just wanted to let them know he then volunteered to deliver the sandwich himself since I worked pretty close I think the was a really nice gesture and brought me the Sandwich I really appreciate that and because of that I will continue to come to that location and will suggest our next manager meeting lunch there..
Food: 3
Service: 5
Emily N
The BLTA was so damn good. Big contender against Jersey Mike's for sure.
Atmosphere: 3
Food: 5
Service: 4
Recommended dishes: Blta
Mark Grimaldi
Best sandwiches and Mac in cheese ever! Great team personalizes the experience and makes an effort to learn about the regulars here in the community. The manager is professional and ensures customers are heard and understood for the needs of the order.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Macaroni and Cheese with Chili, Blta
Savanna Ruiz
So delicious and amazing staff! ??
Atmosphere: 5
Food: 5
Service: 5
Vladimir Kursakov
The Italian sandwich and shakes are very good in this restaurant
The workers working today 12/29 @5:00 pm killed it. I haven’t had a sandwich from potbelly this good in a while and I frequent this location and other locations a lot. The worker making my sandwich was very friendly and addressed me by my name and was just phenomenal! The ice tea container was filled and everything was stocked which isn’t always the case when I come to pick up my online order. Great overall experience - I don’t normally leave a review but they deserved this one ! Thank you!
Atmosphere: 5
Food: 5
Service: 5
Came in five minutes before they closed …..
And they treated me as if it was 12 o’clock in the afternoon
Not only extremely friendly, extremely clean!!!!!
What a treat to find nice people
Atmosphere: 5
Food: 5
Service: 5
I placed a wrong order on the app by mistake, so I called the store to cancel right away. A woman on the phone said it would take up to two weeks to get it refunded. I said okay and hung up. It’s been a month and no refund has been issued. I even contacted the customer support but they didn’t help either. Had the woman said it was impossible to cancel, I would’ve picked up the order I paid for.
***Response to the owner’s reply- I already did. Here’s their reply I received- “Thank you for reaching out to Potbelly. All refunds are handled at the shop level. We will forward your request to the shop and someone will reach out to you to discuss.”
The order was placed on Nov. 3rd and the order # is 30795742004953095.
Atmosphere: 1
Food: 1
Service: 1
Worst experience at a potbelly, ever. I love potbelly, but this location was tough to deal with. First, they weren't ready for the lunch volume. They ran out of all but 3 options of their chips and all of their soups except the potato. Didn't call or anything, just told me when I got there to pick up my order. I found other chips I liked, but wanted to try the pot pie soup. I asked if I could come back and get the soup I wanted, she said ok. I left, saw my salad was made incorrectly and received the wrong dressing, so I brought it back to get remade when I picked up my soup. She told me they were out of the dressing I ordered, thats why she put that dressing with my salad, but never said anything about it. I finally got my order and went back to work to find that she gave me the wrong soup. Maybe if she'd take the ear bud out of her ear, she could concentrate and give good customer service.
Atmosphere: 1
Food: 3
Service: 1
One of the girls was very rude. She did not greet us had an attitude the entire time. Im not sure if it was because me & my friends had walked in an HOUR before closing the place. She did not have to be rude either when questions were asked. My friends have never tried potbellys, & for their first time it was very disappointing. My order sandwich was not made due to not having ingredients? But yet did not bother to check before making it. Then just left my boyfriend sandwich all opened & the bag was oily. Did NOT changed her gloves. The service was horrible. if she did not want to be there she can clearly leave her job, instead of making herself looking miserable. Nobody needs that kind of service, specially if she was in my shoes she would not like the food getting thrown like that, or even given with oil all over the place. So please do NOT recommend this place.
Atmosphere: 1
Food: 1
Service: 1
Extremely rude short male employee. I wish I got his name, but I came in on Thursday at noon sep 19 2024 to pick up an order and he was quite rude to me. Not ever going back to this location.
Atmosphere: 5
Food: 5
Service: 1
Really kind people working here. Appreciate their care and consistency!
No paper towels or soap in restroom. Every table is covered in sandwich crumbs. Hard to eat at a place when you wonder if the people preparing your food washed their hands. (The restroom check off sheet was from the day prior and was last cleaned or checked at 1.30pm the previous day)
Atmosphere: 1
Food: 2
Service: 2
In my opinion this is the best potbelly’s. The staff are so polite and helpful.
Atmosphere: 5
Food: 5
Service: 5
This place is great and the people who work here are extremely thoughtful! They have a casual humorous energy that makes you automatically feel welcome. It is one of the more barebones potbelly’s on the inside. The food is solid no complaints. The service is top
Atmosphere: 3
Food: 5
Service: 5
Restaurantji Recommends
I’m a manager at Starbucks and I was buying lunch for my night crew and one of my sandwiches was made completely wrong due to glitch on you guys app long story short I called to let them know Omar who was very kind and polite apologize for the mistake and ask to make another sandwich I told him no it was ok cause I wasn’t going to be able to come back and get it just wanted to let them know he then volunteered to deliver the sandwich himself since I worked pretty close I think the was a really nice gesture and brought me the Sandwich I really appreciate that and because of that I will continue to come to that location and will suggest our next manager meeting lunch there..
Food: 3
Service: 5
The BLTA was so damn good. Big contender against Jersey Mike's for sure.
Atmosphere: 3
Food: 5
Service: 4
Recommended dishes: Blta
Best sandwiches and Mac in cheese ever! Great team personalizes the experience and makes an effort to learn about the regulars here in the community. The manager is professional and ensures customers are heard and understood for the needs of the order.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Macaroni and Cheese with Chili, Blta
So delicious and amazing staff! ??
Atmosphere: 5
Food: 5
Service: 5
The Italian sandwich and shakes are very good in this restaurant
Atmosphere: 5
Food: 5
Service: 5
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