Potbelly

Ordered Avo turkey! Didn’t put avocado….and none of the ingredients I asked for!!

Nice people work here. They know their menu. The pulled pork sandwich is better than the Cuban or Pizza sub, in my opinion. The chicken pot pie soup is very unique. Fruit juice drinks from the fountain machines are also great.

I have been here more than several times and the service is always the same whether it’s 5:30 pm, 4:30 pm or 7:30 pm. There is always one person out making sandwiches and the person who is supposed to be at the register is always conveniently gone. At most Potbellies they dont want you standing in line to order a milkshake. I had to because again conveniently there was no one to order from at the cash register. So I waited till the two girls in front of me had their sandwiches and ask for a milkshake from the sandwich person then lo and behold the register person emerged with just enough time to wait around for the first sandwich to emerge from the oven. I let the sandwhich person know that I would have liked a shake before anyone else appeared to be working. The thing to do in prior circumstances would have been to tell the register person so I could get a milkshake because they don’t want you in the sandwich line e. He did not tell the register guy at all about the milkshake and proceeded to clean and then apparently start an online order which I had been a customer first. After finally waiting for the register person to make both sandwiches I was asked quite curtly asked what I ordered. I said a milkshake and said I had to stand in line. Which I promptly was told that how it works. I’m sorry how it works is if you’re ordering a sandwich you get in the sandwich line for a milkshake that apparently only the cash register person makes then with that logic and timing I should have been first this whole time. Then was told to order it in the app. This Potbelly is horrible don’t go.

Great staff! Food was made quick and tasted delicious.

I stopped by this Potbelly’s location for the first time tonight, and unfortunately, it was a disappointing experience. My first sandwich was completely burnt—both the bread and the meat—and when I pointed it out, the staff insisted three times that “it’s just cooked,” despite the visible black char on it. While I understand that burning sandwiches has been an issue across Potbelly’s ever since they introduced the XL sandwich size about five years ago, I’m not okay with being gaslit and seeing no effort to prevent the sandwich from burning further.

To make matters worse, the staff asked for my order at least four times, rang up the receipt incorrectly three times, and gave me the wrong price multiple times. As if that wasn’t bad enough, the cookie I bought was at least three days old—rock hard and inedible, so I had to throw it away.

As someone who’s been a loyal Potbelly’s customer for over 20 years, it’s sad to see how far the quality has declined. I hope they can turn things around because the experience tonight was far from what I expect from a place I used to love.

The BEST potbelly. I work across the street and my car died so I figured I’d go to potbelly. It was an awful day. A long day at work. My car wasn’t working and I was trying to figure it out.

I come here a lot for lunch because I work across the street. It’s always good and quick.

Alas, on my long day, Andre and the employees there were sooo helpful. They made my night. They helped us with great food, great energy, and also a place to sit while we waited for help! Thank y’all! And keep up the great sandwiches and service lol! :)

Atmosphere: 5

Food: 5

Service: 5

Just excellent

Atmosphere: 5

Food: 5

Service: 5

Jorge, manager on duty gave phenomenal customer service today!!! So thankful people like him exist! Best Potbelly I’ve ever been to in the city!

Atmosphere: 5

Food: 5

Service: 5

Pick-up was easy, and they loaded my sandwich perfectly. It was great to order through the app. They don't charge for extras! Inside was quiet for the afternoon/weekday.

Parking: Located a small plaza there may be some parking in front if lucky

Atmosphere: 4

Food: 4

Service: 4

Great food and service.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Potbelly Whole Pickle

This place is so dirty. Bathrooms are disgusting. Just no excuse for this.

Atmosphere: 1

Food: 5

Service: 5

A wreck and the meatball sandwiches are one of the best in here! Staff is friendly, service is amazing, never had any issues and most of all, delicious sandwiches!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Zapp's Regular Chips, Potato Salad, Sugar Cookie, Chocolate Brownie Cookie, Chili

Don't buy here
Don't buy here
Don't waste your money

I ordered a chicken club and the guy working on monday at 8:00pm gave me a total different item with a lot of mayo

He just didn't on purpose

That was rude
I can't believe they let people like this to work in food service

I'm so mad because I paid for my food and they don't have respect for it

And for the manager
Please don't apologize
Instead make sure you got good people working
And not just random guy who doesn't even know how to give a nice service

This was the last time wasting my money in this trash location 😤

Atmosphere: 1

Food: 1

Service: 1

I had to BLT with avocado. I also had vegetable soup. They were both terrific. It looks like all their food is very good. You can even buy fresh avocados sliced. If you're into that thing. Lol. Place atmosphere and plenty of parking. It is right next to the Walgreens.

Atmosphere: 5

Food: 5

Service: 5

bread was stale and breaking to

Atmosphere: 1

Food: 1

Service: 3