took advantage of an elderly person who didn’t speak fluent english. gave her the wrong change back after she handed them a $20 bill and they kept the $20 refusing to give her the change back. all she ordered was a sandwich and there is no sandwich on the menu that cost $20. they pocketed the money and pretended to “check” the register and told her there was no change to give back. honestly disgusting how people take advantage of older people with a language barrier to make a quick buck. that bill was the only money she was carrying and they robbed her of basically all her money. crazy how they let these type of disgusting people work there and who knows how many others they’ve done it to. if ur broke just say that honestly.
we did email and haven’t heard back yet from anyone so honestly overall disappointed and angered at the situation.
Atmosphere: 1
Food: 1
Service: 1
Kim Watt
Ordered new Cubano sandwich in original size with Swiss as described on menu. Received skinny size with no cheese, a sliver of ham and burned wet bits that may have been the pork but the drowning of the sandwich in copious amounts of mustard made it difficult to tell. Sarcastic levels of mustard. Ate a third and threw the rest away. Under normal circumstances I would have spoken to the manager however after being snapped at during the check out process I decided to address my issues here. Other customers had issues as well I.e cheese added to items in error, wrong size, etc. During prior visits to this location I’ve had similar experiences and some good ones to be fair. I’ll never visit this location again and it will be a long time before I do so again.
Update: As requested, I sent Potbelly Corp an email with additional details on Monday Nov 18th and have not, as of yet, received any reply. Way to run a client service team folks. BTW I wasn’t “disappointed”. “Angry” over wasted food, time and money dealing with a restaurant that clearly has management issues & a work staff that hit me as stoned would be more accurate
Atmosphere: 1
Food: 1
Service: 1
Paris Neal
Carla is the Best!!!!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sandwich
Patrick O'Keefe
The sandwiches are okay. But the customer service is terrible. Good luck calling over there, 9 times out of 10 no one’s even gonna answer the phone. Seems pretty simple to me but I called 3 times tonight and the phone just rings and rings. Then I go over and they’re not even busy. There were 4 employees and 1 customer. But, answering the phone proved too difficult. I’ll stick with the one on Lincoln.
Edit: a very nice general manager of the store reached out to me very quickly, and explained they were having an issue with their phones. I very much appreciated this (I wish more places did likewise), so I have adjusted the review. Thanks guys!
Atmosphere: 5
Food: 5
Service: 5
Rebecca White
i came here to get a sandwich today while my grandmother waited outside, and i overheard one of the workers use strong language regarding her as he told another worker to kick her out from an outside table. i understand it’s company policy to reserve the outside tables for paying guests (which i was) but the language was unnecessary and unprofessional.
Mary Nevins
I just went there this evening and was given a sandwich with moldy bread. That sucked.
Atmosphere: 5
Food: 1
Service: 2
Lauren C
I appreciate the quickness of my delivery they also listened to my instructions. I only like the chicken salad with cranberries and unfortunately this isnt option on the app. So i added it in the notes and they gave me cranberries. Little things like this make me happy so thats why im writing this review
Atmosphere: 5
Food: 5
Service: 5
Tom Paparounis
I've been to many potbelly locations. The guy who took my order at this location shouldn't be in front of customers. Rude, degrading, and unpleasant. The sandwich was great but I'd rather spend my money elsewhere.
Atmosphere: 3
Food: 5
Service: 1
JAY JUAREZ
The counter service are very rude.
Service: 1
Nichole Rybicki
Pottbelly is one of my favorite places to grab a quick dinner for my husband and I. I love this location for being so quick and kind. Mike was especially patient and helpful at the counter! Thank you!
Ordered about an hour head of time thru the website. Purchased a sandwich with turkey, Swiss, oil, and seasoning. (Lettuce and mayo were also selected but not pushed thru, looking at my receipt). All I received was bread and turkey. ?
Food: 1
Service: 1
Jason Coughlin
4 or 5 Employees at a time just talk when there are customers. Takes 20 minutes for 1 sandwich still isn't done when the place isn't busy. Lack of organization.
Eric Musselman
I have been visiting this neighborhood location for over a decade, and always appreciate the consistent quality food. This location's general manager is incredibly friendly and genuinely cares about her store's operations. I've seen her training new employees, coaching employees, and listening to customer feedback and she approaches all of these with professionalism. I experienced an issue in the past with poor service and was more than satisfied with the way that she listened to my concerns and addressed the issue with her team. This deserves five stars to me.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: A Wreck, Broccoli Cheddar, Sandwich, Hot Peppers, Chicken Club
Tom A. Welter
This location is incredibly inconsistent - one time it will be great and the next I will, for example, get no mustard when I order extra mustard thru the app. If it wasn't for the random free sandwiches I get, I absolutely wouldn't be coming here.
Atmosphere: 4
Food: 3
Service: 1
Recommended dishes: Sandwich
FAITH JONES QUEEN OF UBER
I wasn’t feeling well so I stopped in for a sandwich and ended up feeling way better because customer service is amazing. It’s amazing what a smile can do. Thanks to the team I’ll always come to this location.. and the snacks was delicious ?
took advantage of an elderly person who didn’t speak fluent english. gave her the wrong change back after she handed them a $20 bill and they kept the $20 refusing to give her the change back. all she ordered was a sandwich and there is no sandwich on the menu that cost $20. they pocketed the money and pretended to “check” the register and told her there was no change to give back. honestly disgusting how people take advantage of older people with a language barrier to make a quick buck. that bill was the only money she was carrying and they robbed her of basically all her money. crazy how they let these type of disgusting people work there and who knows how many others they’ve done it to. if ur broke just say that honestly.
we did email and haven’t heard back yet from anyone so honestly overall disappointed and angered at the situation.
Atmosphere: 1
Food: 1
Service: 1
Ordered new Cubano sandwich in original size with Swiss as described on menu. Received skinny size with no cheese, a sliver of ham and burned wet bits that may have been the pork but the drowning of the sandwich in copious amounts of mustard made it difficult to tell. Sarcastic levels of mustard. Ate a third and threw the rest away. Under normal circumstances I would have spoken to the manager however after being snapped at during the check out process I decided to address my issues here. Other customers had issues as well I.e cheese added to items in error, wrong size, etc. During prior visits to this location I’ve had similar experiences and some good ones to be fair. I’ll never visit this location again and it will be a long time before I do so again.
Update: As requested, I sent Potbelly Corp an email with additional details on Monday Nov 18th and have not, as of yet, received any reply. Way to run a client service team folks. BTW I wasn’t “disappointed”. “Angry” over wasted food, time and money dealing with a restaurant that clearly has management issues & a work staff that hit me as stoned would be more accurate
Atmosphere: 1
Food: 1
Service: 1
Carla is the Best!!!!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sandwich
The sandwiches are okay. But the customer service is terrible. Good luck calling over there, 9 times out of 10 no one’s even gonna answer the phone. Seems pretty simple to me but I called 3 times tonight and the phone just rings and rings. Then I go over and they’re not even busy. There were 4 employees and 1 customer. But, answering the phone proved too difficult. I’ll stick with the one on Lincoln.
Edit: a very nice general manager of the store reached out to me very quickly, and explained they were having an issue with their phones. I very much appreciated this (I wish more places did likewise), so I have adjusted the review. Thanks guys!
Atmosphere: 5
Food: 5
Service: 5
i came here to get a sandwich today while my grandmother waited outside, and i overheard one of the workers use strong language regarding her as he told another worker to kick her out from an outside table. i understand it’s company policy to reserve the outside tables for paying guests (which i was) but the language was unnecessary and unprofessional.
I just went there this evening and was given a sandwich with moldy bread. That sucked.
Atmosphere: 5
Food: 1
Service: 2
I appreciate the quickness of my delivery they also listened to my instructions. I only like the chicken salad with cranberries and unfortunately this isnt option on the app. So i added it in the notes and they gave me cranberries. Little things like this make me happy so thats why im writing this review
Atmosphere: 5
Food: 5
Service: 5
I've been to many potbelly locations. The guy who took my order at this location shouldn't be in front of customers. Rude, degrading, and unpleasant. The sandwich was great but I'd rather spend my money elsewhere.
Atmosphere: 3
Food: 5
Service: 1
The counter service are very rude.
Service: 1
Pottbelly is one of my favorite places to grab a quick dinner for my husband and I. I love this location for being so quick and kind. Mike was especially patient and helpful at the counter! Thank you!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Ordered about an hour head of time thru the website. Purchased a sandwich with turkey, Swiss, oil, and seasoning. (Lettuce and mayo were also selected but not pushed thru, looking at my receipt). All I received was bread and turkey. ?
Food: 1
Service: 1
4 or 5 Employees at a time just talk when there are customers. Takes 20 minutes for 1 sandwich still isn't done when the place isn't busy. Lack of organization.
I have been visiting this neighborhood location for over a decade, and always appreciate the consistent quality food. This location's general manager is incredibly friendly and genuinely cares about her store's operations. I've seen her training new employees, coaching employees, and listening to customer feedback and she approaches all of these with professionalism. I experienced an issue in the past with poor service and was more than satisfied with the way that she listened to my concerns and addressed the issue with her team. This deserves five stars to me.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: A Wreck, Broccoli Cheddar, Sandwich, Hot Peppers, Chicken Club
This location is incredibly inconsistent - one time it will be great and the next I will, for example, get no mustard when I order extra mustard thru the app. If it wasn't for the random free sandwiches I get, I absolutely wouldn't be coming here.
Atmosphere: 4
Food: 3
Service: 1
Recommended dishes: Sandwich
I wasn’t feeling well so I stopped in for a sandwich and ended up feeling way better because customer service is amazing. It’s amazing what a smile can do. Thanks to the team I’ll always come to this location.. and the snacks was delicious ?
Atmosphere: 5
Food: 5
Service: 5
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