Rafael's Restaurant
520 S Michigan Ave, Chicago
(312) 427-3800
Recent Reviews
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An excellent sandwich and drink right before the flight!!!!!!
Atmosphere: 5
Food: 5
Service: 5
We came here after the marathon for lunch- the food was good but the staff was horrible. The manager yelled at our waiter for seating us before helping someone with a to go order, then they were very rude to a family that was asking if they could ouch tables together.
It does not help that there are no English speakers at this restaurant, which was somewhat annoying as we couldn’t ask our waitress about anything on the menu.
Good for a quick meal but wouldn’t go when it’s crowded.
Atmosphere: 1
Food: 5
Service: 1
Recommended dishes: Caesar Salad
awful customer service. absolutely horrible. employees seem absolutely incompetent
Waited 40 minutes for our food. Burger undercooked and cheesesticks still frozen. Sent back to fix, still no food for me. People in after us had eaten and paid before I received my food. No Aus jus for prime rib and then was cold, prime rib was super dry.. New cheesesticks overcooked so couldn't eat. All in all, I do not suggest eating here.
Atmosphere: 3
Food: 1
Service: 1
I was starving after my flight and trip to the airport and my hotel's restaurant wasn't opened yet. So, I walked down to the street to this establishment. They have great outdoor seating, but I sat inside. The staff were mostly sweet people, and there was some local gossip side convos from the staff. I ordered a burger and fries. It was great. Served with steak fries, my favorite.
Atmosphere: 4
Food: 4
Service: 3
Satisfying and reasonably priced. Prime rib French dip sandwich was excellent, and burger was good.
Atmosphere: 4
Food: 5
Service: 4
Terrible food and service. They serve froze food and spoiled salad.
This is fine, I grabbed a quick Cobb salad with chicken and it was dry and about 75% lettuce. Service was nice and price was reasonable. Wouldn’t go back unless desperate. Right on the main road, not much atmosphere.
Atmosphere: 3
Food: 2
Service: 4
An excellent sandwich and drink right before the flight. Loved this hotel and stay, not sure why so many people have beef.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Turkey Club Sandwich
Nice bar. Will be back soon
Restaurantji Recommends
The only good thing about this restaurant is the convenience of it being in the hotel. The food was extremely mediocre ESPECIALLY for its price tag, breakfast that's near $20 is just absurd for pancakes and bacon. Scrambled eggs came out literally dripping and undercooked, not sure how you mess up toast but only one side was toasted. The unfortunate table across from us sat for around 5-10 minutes with no silverware AFTER their food arrived and asked multiple times. Waitress was pleasant but seemed to forget anything that was asked/specifically requested (she didn't use a pad of paper or anything to keep track of orders). I'll recommend avoiding this restaurant unless it's your last resort.
Atmosphere: 1
Food: 2
Service: 1
EXCELLENT HI
Atmosphere: 5
Food: 5
Service: 5
It's a very nice restaurant and everybody there did an excellent job.
Atmosphere: 5
Food: 5
Service: 5
Told us they weren’t serving food or taking orders though we watched multiple orders going out. Waited 45 minutes for our drinks. Asked for a cream based martini and they gave me an “espresso” martini without any cream definitely a bad experience from beginning to end. 52$ later and we are thirsty and hungry…
Atmosphere: 5
Food: 1
Service: 1
Refused service for an hour at 5:00 pm.
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