Ranalli's of Andersonville

Their stuff pizza and eggplant dinner rocks!

Atmosphere: 4

Food: 5

Service: 4

Every so often it takes a little longer than it should but it is worth it. From the amazing staff to the fresh, hot wonderful food. Excellent!

Atmosphere: 5

Food: 5

Service: 5

I usually don’t leave negative reviews, but the customer service at Ranalli’s has really been poor the last few times I’ve ordered from them.

Tonight I placed an order through the Toast app. When I arrived to the restaurant, one of the workers informed me that the app was down and they likely didn’t receive my order. Instead of helping me figure this out, she moved on to the next customer to begin taking their order as if she were done with me. I then asked another worker if he could help me. He said the same as the woman. When I pointed out I was still charged for the order, he said “Well that’s a Toast issue, you should have called us directly.” I told him I actually tried that originally but their phones aren’t working. To which he shrugged and said “Well, yeah, our internet is out.” At no point was an offer to take a new order from me made, no offer to help me get in touch with Toast, etc. Nothing except an attitude from them as if it was my fault for not knowing their ordering systems weren’t working.

During another recent order, I used a deliver service app, leaving clear instructions on how to contact me when the driver arrives to my apartment. After a half hour beyond my delivery window, I call the restaurant and was told “It should be any minute now.” Another 20 minutes go by - the order was returned to Ranalli’s because the driver failed to read the instructions on the order. The same worker told me “Yeah, that happens all the time. We’ll send it out again.” I asked if she could please tell the driver to read the instructions, and she said she would. Well, once again, significant time passes and no order arrives. I call again - the driver had taken the order to the wrong address. The worker at a Ranalli’s solution? To send the driver to that address and get my pizza back from them. They wanted to deliver cold pizza that someone else has touched as a solution to this issue.

I’m really bummed because Ranalli’s was my favorite pizza spot in Andersonville. But due to their poor service, they’ve lost a loyal customer.

Service: 1

My ultimate favorite place to eat, drink and unwind. The service is great and the owner is so kind we always have a great time here. Pizza is yummy, and drinks are great. A must visit when you want a nice cozy restaurant with yummy foods, you can sit outside or indoors to watch your favorite sport game when in season..

Atmosphere: 5

Food: 5

Service: 5

A great place, the pizza was excellent and the waitress was excellent!

Atmosphere: 5

Food: 5

Service: 5

Don’t bother unless you have 3 hours. Told the waitress we were in a rush and thin crust pizzas still took over an hour and a half

Service: 1

Excellent pizza and friendly staff. Great for kids as they can make their own pizza!

Atmosphere: 5

Food: 5

Service: 5

Atmosphere was nice but the service was terrible. We waited 10 minutes for a server to even acknowledge our presence and 45 minutes for bread. We didn’t even get our main course we left after waiting over an hour. The place wasn’t packed and there were people that got their food who came in and ordered well after use. Our server never came to check on us and had a generally poor attitude. Would not recommend this place.

Atmosphere: 4

Food: 3

Service: 1

Best extra thin crust cheese pizza in Andersonville!

$30+ for a 14-inch veggie pizza is insane. Especially when the quality of food is so low, this is the equivalent of gas station pizza! Do not recommend.

Food: 1

Seemed extremely mediocre for the price- I really loved the pizza I had at the Lincoln Park location, this one was thicker crust and not flavorful- the spinach dip with chips was ok but the chips were burnt. We sat on the street which was nice, but it was not busy for a Saturday in a hopping area, so maybe they should work on their food- $30/person for 2 glasses of mediocre wine and 2 pieces of pizza seems too high! (Before tip) given a choice- I’d skip this one and go to LP.

Atmosphere: 3

Food: 3

Service: 3

Great food, great atmosphere, great stuff. Great Pizza.

Atmosphere: 5

Food: 5

Service: 5

The food was fresh and tasty. Made with quality ingredients. Excellent service in a quaint, colorful setting. There are great drink specials and decent pricing all around. I do not recommend the spinach artichoke dip!! For some reason, it was soupy, and it lacked flavor. The pizza and salads were perfect! Chef approved!👩🏽‍🍳💋

Atmosphere: 4

Food: 3

Service: 4

my coke was the best part of the meal

the caprese was half a whole (underripe) tomato with a paper thin slice of mozzarella on top
the diavolo tasted like jarred marinara with jarred giadiniera mixed in, but somehow blander than that
the alfredo tasted like they mixed water with milk and called it a day

outdoor seating was cute

total bill for two people: $65

Atmosphere: 3

Food: 1

Service: 3

I have eaten at Ranalli’s multiple times and have never had an issue until tonight. I ordered multiple items including a hamburger and when it was delivered, it looked like a bite was taken out of the patty. The bag was sealed when it was delivered, so that ruled out the delivery person. I called and spoke to a manager and told her what happened and she said it was probably just a little bit that fell off on the grill. If that is true, they should have just cooked another patty because that is a large part to just fall off, and also in the shape of a bite. I already initiated a refund through the delivery service so I’m not looking for money or anything, just disappointed in the food and service.

TL;DR: check your hamburger before eating it I guess?