ROCOTO PERUVIAN BITES
5752 W Belmont Ave, Chicago
(773) 558-2526
Recent Reviews
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Food takes too long to prepare, they are definitely understaffed. There is literally one one guy in the back making the food:
Really bad service. Food is decent.They have one waitress for the whole restaurant, and the truth is that she’s not good at multitasking or providing good customer service. We would bing her attention to us because she never came around to ask if we were good, we asked her for something super simple and never gave us what we needed we were a small party of 3 and couldn’t check on us the whole time we were there. Decided to take a go to box to be able to eat it with the Parmesan cheese that I never got. Owner does not care about customers he constantly would yell at her in front of the customers screaming at her across the whole restaurant. Definitely not a good look for the guy or the business.
Atmosphere: 1
Food: 2
Service: 1
Horrible customer service, took over 45 minutes to get the food, food tasteless, the waitress have zero knowledge of customer service.
Atmosphere: 1
Food: 1
Service: 1
I wouldn't know how their food taste because we never got a chance to order.
We came in and sat there for almost 20 minutes and the waitress/waiter just kept on walking right by us and completely ignored us! Horrible place and a unpleasant service!
Atmosphere: 1
Food: 1
Service: 1
Loong wait for food
Food was good!!
The food is awesome but the family or staff there is pretty awful. Their service is pretty crappy they are super rude. We ordered on their app one time and went to get the food and they never got the order. They said better to call it in. Fine I get it small place want to go the old fashioned way.
Our next order, we called it in. Get there to pick up after they said it would be 20-25 mins. First of all the lady is just sitting there eating in the middle of the aisle and don’t even greet the customer or take care of you. Wife finally asked about our order and the lady I guess remembered her and she said something like, “we don’t have you order you didn’t learn your lesson from last time?”. Are you serious lady we called and some fella took the order over the phone. And your incompetent business never put the order in. TWICE!! Wife waited another 20 mins and the dude comes out and asks “what was your order again?” Okay now wait another twenty mins for the food to cook for. That point.
The food is great. I’ll change my review if y’all get your heads out your butt cracks, because right now y’all’s face just stank with awful service. The cooks are doing a great job though!
The worse service!
I have to wait 10 min to be notice, the owner was eating right in front not even great properly, the Dauther was the waiter but never took a min to welcome or assist you.
So disappointed, not recommend at all.
Amazing food. They just need to work more on services, it's super busy for a reason ,the food is Amazing ,lots of order from mobile apps delay the services, but other than that is worth the wait.
Came in on Saturday with my fiancée, and upon walking in we felt the warm and inviting atmosphere. No frills ambiance, but the napkin rolled silverware, chicha music playing, soccer game, and the two gentlemen who were sitting at the table gave all the signals of an authentic Peruvian restaurant. I ordered the ají de gallina and my partner the lomo saltado. The cheese sauce on the ají de gallina was perfectly made, well balanced and classically garnished with half a boiled egg and Peruvian olives. Yum! The meat for the lomo saltado was juicy and tender, and the dish was well balanced. Both servings were generous. Another thing that impressed me was how the chicha morada— a classic purple corn drink made with pineapple skins— was made from scratch. None of this packaged powder stuff you might get at other places. Friendly service, food is made to order, so give yourself time. If you’re looking to dine how Peruvians do, you must try this place. We live close by and are excited to add it to our rotation of places to dine at in the neighborhood.
Restaurantji Recommends
I JUST LOVE IT! 🥰 Highly recommended ✨✨
The only thing that saved the food was the ceviche, the rest was flavorless, the huancaina was only good in color, the service was not the best, I would not return.
Atmosphere: 3
Food: 2
Service: 4
Recommended dishes: Jalea de Mariscos
The worst Peruvian place we ever went so far .
This place was very dirty and not organized enough. The glasses and the utensils were nasty . Not to mention the meat they served to my daughter, was so weird and tasted so bad . We love Peruvian restaurants but this was such a disappointment!
Atmosphere: 1
Food: 1
Service: 2
The food is amazing, very well prepared and a very good portion.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Arroz Con Mariscos
Best awesome food from hole in the wall.
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