Employees are unaware of what’s on their menu, I asked very direct questions and he was unable to answer any of them and got upset instead.
I asked which of the seasonal items have carbonation and his response was to tell me “they’re on the menu, you have to read it”.
I asked him if he was unfamiliar with the menu and he said he is familiar, so I repeated my question on which drinks were carbonated and he reiterated that they are on the menu to which I replied “don’t play dumb”.
He refused me service after that but it seems like he would have made my drinks wrong either way.
Ended up going to a POC owned business down the street and it was a stark reminder of supporting businesses that are inclusive and supportive to ethnic culture.
And as another commentator wrote: I likewise had a scary experience here a couple years back which at the time I assumed was unrelated to this establishment. I had a few beers, realized I was getting a bit drunk and decided to go home. And that’s all I remember. But something about that experience felt different from a typical night of drinking and it left me feeling terrified. The way my memory fades out from what I can recall of that night doesn’t seem normal. I will definitely not be back to this establishment.
To the person who responded to my review: why would I call when you are also playing dumb.
I wrote the entire interaction in detail, but you called it “vague”.
You said I just “wanted to use the restroom” when I stated I ended up going to a different establishment (where I also used the restroom since you seem to think that has some kind of relevance)
Your employees are unfamiliar with the menu. I asked very direct questions about the drinks and he was unable to answer any of them. If he was familiar with it, his response to a customer asking about the menu items wouldn’t have been to “read the menu”, it should be to talk over the options with the customers.
And if he has actually been there that long then that explains why he’s so bold being rude to customers when management doesn’t even care to read customer complaints. But sure, me asking him to not play dumb is the problem, not his behavior.
Atmosphere: 1
Food: 1
Service: 1
M.A. R.
Had a great time here. Not sure how to spell it, but Luan gave amazing service and has excellent beverage knowledge.
Atmosphere: 5
Service: 5
Alexander “The Critic” R
Did not get to try the food customer service was an awesome and welcoming fall drinks top-tier definitely must try if you like fall drinks or want to find something different.
Atmosphere: 5
Service: 5
Javier Vega
Bring back the Chicago Tap Water!!!
Parker Everett
Great place!
Atmosphere: 5
Food: 5
Service: 5
Carmen Cabaltera-Lopez
We had delicious drinks in this welcoming and fun space. Fun conversations with the waitress and people around us. Great vibes!
Atmosphere: 5
Service: 5
Dez
Always have a great time here and they are super nice. Definitely pricey but the taste makes up for it. Nice that we can bring our own food and there’s games inside.
Atmosphere: 5
Service: 5
Juli Pacheco
I would’ve given them solid five stars, but they took away my favorite band to only two nights a month.
Atmosphere: 5
Food: 5
Service: 5
Val D
Always love going here for a drink or two. New to the area myself, but it’s great. The Alchemist is a very strong but good drink. Humble Pie is easily my new favorite.
Atmosphere: 5
Food: 5
Service: 5
Alyssa Casey
Great local bar. Nice, chill atmosphere, reasonably priced tasty drinks. Great service. Highly recommend. Great date night or hanging with friends spot
On Tuesday May 27th, I went into the bar with my best friend and only had 1 1/2 drinks of their frozen margarita. I have no memory of leaving the bar or getting home and ended up in the hospital. I had fallen and hit my head. I have a concussion, two black eyes and a bad head injury. My friend spent the next day vomiting all day. We both thought we were drugged. Called the bar and there was no accountability. I could have died and scared what had happened to me. This has happened to other girls at this bar which is the even scarier part. Be careful!
Atmosphere: 1
Food: 1
Service: 1
sue p
It was so nice to sit outside with friends under a canopy and have a nice drink. The server was so attentive, They also have art exhibits and interactive game nights, and it is close to CTA travel lines
Atmosphere: 5
Service: 5
Ian Henderson
This place is awesome, a great neighborhood bar and cool staff.
Atmosphere: 5
Food: 5
Service: 5
GenEV 82
We always love going here:) Awesome drinks good company and great service. All wrapped up in an inviting and cozy atmosphere.
Employees are unaware of what’s on their menu, I asked very direct questions and he was unable to answer any of them and got upset instead.
I asked which of the seasonal items have carbonation and his response was to tell me “they’re on the menu, you have to read it”.
I asked him if he was unfamiliar with the menu and he said he is familiar, so I repeated my question on which drinks were carbonated and he reiterated that they are on the menu to which I replied “don’t play dumb”.
He refused me service after that but it seems like he would have made my drinks wrong either way.
Ended up going to a POC owned business down the street and it was a stark reminder of supporting businesses that are inclusive and supportive to ethnic culture.
And as another commentator wrote: I likewise had a scary experience here a couple years back which at the time I assumed was unrelated to this establishment. I had a few beers, realized I was getting a bit drunk and decided to go home. And that’s all I remember. But something about that experience felt different from a typical night of drinking and it left me feeling terrified. The way my memory fades out from what I can recall of that night doesn’t seem normal. I will definitely not be back to this establishment.
To the person who responded to my review: why would I call when you are also playing dumb.
I wrote the entire interaction in detail, but you called it “vague”.
You said I just “wanted to use the restroom” when I stated I ended up going to a different establishment (where I also used the restroom since you seem to think that has some kind of relevance)
Your employees are unfamiliar with the menu. I asked very direct questions about the drinks and he was unable to answer any of them. If he was familiar with it, his response to a customer asking about the menu items wouldn’t have been to “read the menu”, it should be to talk over the options with the customers.
And if he has actually been there that long then that explains why he’s so bold being rude to customers when management doesn’t even care to read customer complaints. But sure, me asking him to not play dumb is the problem, not his behavior.
Atmosphere: 1
Food: 1
Service: 1
Had a great time here. Not sure how to spell it, but Luan gave amazing service and has excellent beverage knowledge.
Atmosphere: 5
Service: 5
Did not get to try the food customer service was an awesome and welcoming fall drinks top-tier definitely must try if you like fall drinks or want to find something different.
Atmosphere: 5
Service: 5
Bring back the Chicago Tap Water!!!
Great place!
Atmosphere: 5
Food: 5
Service: 5
We had delicious drinks in this welcoming and fun space. Fun conversations with the waitress and people around us. Great vibes!
Atmosphere: 5
Service: 5
Always have a great time here and they are super nice. Definitely pricey but the taste makes up for it. Nice that we can bring our own food and there’s games inside.
Atmosphere: 5
Service: 5
I would’ve given them solid five stars, but they took away my favorite band to only two nights a month.
Atmosphere: 5
Food: 5
Service: 5
Always love going here for a drink or two. New to the area myself, but it’s great. The Alchemist is a very strong but good drink. Humble Pie is easily my new favorite.
Atmosphere: 5
Food: 5
Service: 5
Great local bar. Nice, chill atmosphere, reasonably priced tasty drinks. Great service. Highly recommend. Great date night or hanging with friends spot
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
On Tuesday May 27th, I went into the bar with my best friend and only had 1 1/2 drinks of their frozen margarita. I have no memory of leaving the bar or getting home and ended up in the hospital. I had fallen and hit my head. I have a concussion, two black eyes and a bad head injury. My friend spent the next day vomiting all day. We both thought we were drugged. Called the bar and there was no accountability. I could have died and scared what had happened to me. This has happened to other girls at this bar which is the even scarier part. Be careful!
Atmosphere: 1
Food: 1
Service: 1
It was so
nice to sit outside with friends under a canopy and have a nice drink. The server was so attentive,
They also have art exhibits and interactive game nights, and it is close to CTA travel lines
Atmosphere: 5
Service: 5
This place is awesome, a great neighborhood bar and cool staff.
Atmosphere: 5
Food: 5
Service: 5
We always love going here:)
Awesome drinks good company and great service. All wrapped up in an inviting and cozy atmosphere.
Great location friendly staff and good service
Atmosphere: 5
Food: 5
Service: 5
Loading...