Roots Handmade Pizza - West Town

Unique flavourful pizza

We have chowed here so many times and always kill the food before I remember to take photos but finally got it done. This place is amazing. The malt crust on this pizza is spectacular and holds it structure well. Absolutely amazing. They don't shy away from toppings and salad portions are huge. Recommend this place to anyone that loves thin crust pizzas, good chow and and a lovely atmosphere.

Michaela is great! She was funny, and made sure we were taken care of. The pizza was a little underwhelming, but Michaela is the reason we will probably be back!

You can make your own salad and make your own pizza to order!

The food was delicious and the ambiance was perfect. Our waiter, Ivan did a stellar job and was extremely patient with our requests. His customer service made my family's experience at Roots (West Town) all the better.

Service was worse than bad. Food and drink were good so that was the saving grace. But likely will not return solely because of the service. Sad!

Had the famous cheese sticks. Delicious and ooey perfection. Tried the Detroit pizza appetizer. It was like a sour ficocia. Not appetizing at all. The toppings of ricotta and tiny tomatoes are meh at best. Atmosphere really nice. Pretty quite on a Sunday night. And the music wasn't blaring which was nice.

This place is a great place for families or for groups. Great food and service and fun music. Easy place to take kids.

we love roots! the pizza is so good and there is a great drink selection. went before a concert with a group and it was perfect

We've been here before. I don't remember it being so loud. The music was so loud I had to sit next to my partner to hear. But the food, as always, was spectacular.

Great in the summer. Never going back in winter. Absolutely freezing. Everyone dining had to wear hats, coats and scarves. Horrible draft coming from the door. The food is always delicious. One of the only restaurants my very picky son will eat at. Unfortunately between the temperature and insanely loud music that evening we ended up taking food to go. It was my son's birthday and he didn't even want to stay for dessert.

The pizza crust is so thin it’s flimsy.

Went here with 13 people after a kids sporting event: 7 adults, 6 kids. I understand that such a party isn't a wait staff's dream, but the kids were well behaved and the adults did all of the ordering.

The food was good: pizza, bread sticks, mozzarella sticks, fries,etc.

The service was horrendous. Incredibly slow, items clearly ordered were missed. At one point we asked for one more glass of water (we were shorted one initially) and a couple pitchers, two followup requests and 30 minutes later we got the cup and one pitcher.

The best thing I can say about our waiter is that he was friendly, but we were either his first table EVER or he should probably look into a career change.

I consistently tip 25-35% when I dine out, but in this case I do not believe he was close to deserving the 18% gratuity automatically included for parties of our size.

Overall a very disappointing dining experience from an establishment I have enjoyed in the past.

Atmosphere: 3

Food: 4

Service: 1

Great place for kids. Friendly staff. Never busy. Roomy booths. Build your own pizza and their homemade rootbeer is the best!

Parking: You can park on Chicago Street, but it's paid parking, and the side streets are permit parking only.

Kid-friendliness: Our 6-year-old son loves coming here for the rootbeer! The staff has always been friendly.

Atmosphere: 5

Food: 5

Service: 5

My husband and I love Roots. Their pizza is unique and the mozz sticks are an absolute MUST. We tried the Antique Taco Pizza and honestly I don't know that we'll ever get something different moving forward. Great staff and roomy place if you have large groups. Would definitely recommend!!!

Atmosphere: 5

Food: 5

Service: 5