Shake Shack Willis Tower

Food was delicious and Ms Taylor treated us so nice! Thank you for being awesome!

Atmosphere: 5

Food: 5

Service: 5

fast, very friendly service, very clean

Atmosphere: 5

Food: 5

Service: 5

They were out of almost everything when I went to get some food from them. The final straw was when they had no lemonade. I cancelled my order and went to SS on Ohio and they had all the food I wanted.

Atmosphere: 1

Food: 1

Service: 1

Haven’t had Shake Shack since someone gave me an underwhelming Chicken Shack. I was over at Union Station and I thought about another chicken chain until I read the reviews for that particular location. Then I saw Shake Shack over at Willis Tower was open. Why not get a BIG burger from a BIG tower? That’s exactly what I ordered, The Big Shack. It was delicious, absolutely delicious. Next time I’d request they pull the middle bun or I’d just order a double of something else. Maybe I’ll let them try to redeem that poor example of a Chicken Shack I received previously? So go on and get a BIG burger from a BIG tower and stuff yourself.

awful staff

Shake shack was great location to chill while I waited for my friend to show up

Atmosphere: 5

Food: 5

Service: 5

We stopped in on a Saturday evening after visiting the Willis Tower Skydeck to grab a quick bite. I ordered the SmokeShack burger and my boyfriend got the Big Shack burger, plus we shared the Parmesan Garlic Fries.

The place was pretty empty and clean — overall just a simple fast-food kind of vibe, nothing particularly special about the atmosphere. We did have a little trouble ordering at the kiosk since it kept giving an error when we tried to check out, and no one was at the register. A worker eventually helped and had someone take our order manually, which was appreciated.

The fries were a disappointment — dry, not much flavor, and mostly covered in powdered Parmesan. The garlic dipping sauce on the side was okay but didn’t really save it. The burgers were decent but a bit dry and lacking that juicy flavor you’d expect from Shake Shack.

Overall, an average experience. Probably wouldn’t go out of my way to come back to this location.

Atmosphere: 3

Food: 3

Service: 3

Food was fresh and the service was prompt. Not much opportunity for interaction with the hard working staff… kiosks for ordering.

I’ve wanted to try this restaurant for some time and I wasn’t disappointed.

Atmosphere: 4

Food: 5

Service: 4

Quick service easy to order by self-order point

Atmosphere: 4

Food: 4

Service: 5

It is in the lower level of the Willis tower, on your to enter the skydeck attraction. A very convenient place to take some lunch or a refresher. Be ware that the place does not take cash, only credit cards and the orders are taken by automated stations. The hamburgers are tasty, also the place is comfortable enough for taking a break from a tour day.
There are some restrooms on the lower level and they are clean and practical.

Atmosphere: 5

Food: 5

Service: 5

Great fries!

Atmosphere: 4

Food: 4

Service: 5

Delicious burger, cold onion rings and I only like 4

Atmosphere: 5

Food: 3

Service: 5

Incorrect order, missed two items. Not great food. Cold, messy, not appetizing.

Atmosphere: 2

Food: 3

Service: 2

Recommended dishes: Fries, Hot Dog, Burger, Cheeseburger, Hamburger, Grilled Cheese

First time having a shake shack burger. I would say it is a quality burger and shake though I do think they are a bit overpriced. At this location there are kiosk only ordering stations which I dont think is a bad thing. Food came out within 5-10 minutes of being ordered. Not a bad first experience here!

Atmosphere: 4

Food: 4

Service: 4

Not impressed with this location.

Atmosphere: 3

Food: 3

Service: 3