Disappointed by Unprofessional Communication and Declining Quality
I never leave negative reviews to restaurant , but I feel compelled to share this experience to help others avoid similar frustration. I contacted this restaurant on Sunday to request a reservation for the following Sunday, clearly stating that I needed until Thursday to confirm. See screenshot attached and I have used GPT translated it into English. They did not respond at all for three days. Then, out of the blue on Wednesday, they informed me that my order had already been placed—without my confirmation or consent.
This kind of communication is not just unprofessional, it’s disrespectful. No follow-up, no courtesy check-in, and no regard for the customer’s timeline. It felt like they made a decision for us without our input, which is unacceptable.
To make matters worse, many recent reviews echo concerns about the declining quality of food here. See screenshot of reviews of other Chinese customer. Sadly, our experience aligns with that trend—not just in service, but in overall hospitality.
I hope this feedback encourages the restaurant to improve its communication and respect for customer preferences. Until then, I’d recommend others proceed.
Atmosphere: 3
Food: 3
Service: 1
Bill Wang
While often known as a Japanese spot, the real gem at Shine lies in its Shanghainese menu. The Drunken Chicken was light and flavorful, and the glazed lotus roots were a standout appetizer - perfectly crunchy, lightly sweet, and filled with glutinous rice. The stir-fried eel & pork belly were fragrant and satisfying, and the scallion oil noodles simple yet comforting. To finish, the sesame ball tangyuan was a lovely dessert - super chewy texture in osmanthus rice wine.
The service was warm and attentive, and the space feels modern yet cozy in a charming corner of Lincoln Park. A true hidden gem for authentic Shanghainese cooking!
Atmosphere: 5
Food: 5
Service: 5
Xinyi Jiang
We enjoyed the delicious food here😊
Atmosphere: 5
Food: 5
Service: 5
Andrea Vaughn
Fresh, flavorful large portions served family style made for such a wonderful experience. Everything tasted so good and the service was on point, our servers made sure we had tea, water and drinks!
Atmosphere: 5
Food: 5
Service: 5
Donna Yuen
A true gem for dinner. Excellent service. Large selection of pan Asian food from sushi to Shanghai rice cakes. Great for a romantic/ casual/ family friendly night!
Atmosphere: 5
Food: 5
Service: 5
Thomas Thuene
my girlfriend lived it.
Atmosphere: 4
Food: 5
Service: 5
Daniel Ducharme
Shine is a phenomenal staple to the Lincoln Park community. They execute many dishes well at fair prices. The Chicken Katsu, Chilean Sea Bass appetizer are stand outs - along with many American-style Asian dishes
Great option for sushi, most dishes I've had were great. Prices are really reasonable.
Atmosphere: 5
Food: 5
Service: 4
Sonia
One of the best places for fresh sushi! Even through delivery the quality has always been amazing.
Food: 5
Nataly Baez
Absolutely phenomenal I was well attended to and the food was spectacular I’m so happy I was able to stop in for a good meal
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sapporo Maki, Crab Rangoon 4
Triple D Place
I've been coming to Shine for several years now. I have never been disappointed by ANY sushi or roll I have chosen. They are innovative and their fish is ALWAYS fresh. BEST sushi restaurant in Chicago!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sapporo Maki
Impressive Stuff
ought our Chinese New Year dinner here. Really good and authentic Shanghainese cuisine!
Will be back.
Atmosphere: 5
Food: 5
Service: 5
Disappointed by Unprofessional Communication and Declining Quality
I never leave negative reviews to restaurant , but I feel compelled to share this experience to help others avoid similar frustration. I contacted this restaurant on Sunday to request a reservation for the following Sunday, clearly stating that I needed until Thursday to confirm. See screenshot attached and I have used GPT translated it into English. They did not respond at all for three days. Then, out of the blue on Wednesday, they informed me that my order had already been placed—without my confirmation or consent.
This kind of communication is not just unprofessional, it’s disrespectful. No follow-up, no courtesy check-in, and no regard for the customer’s timeline. It felt like they made a decision for us without our input, which is unacceptable.
To make matters worse, many recent reviews echo concerns about the declining quality of food here. See screenshot of reviews of other Chinese customer. Sadly, our experience aligns with that trend—not just in service, but in overall hospitality.
I hope this feedback encourages the restaurant to improve its communication and respect for customer preferences. Until then, I’d recommend others proceed.
Atmosphere: 3
Food: 3
Service: 1
While often known as a Japanese spot, the real gem at Shine lies in its Shanghainese menu. The Drunken Chicken was light and flavorful, and the glazed lotus roots were a standout appetizer - perfectly crunchy, lightly sweet, and filled with glutinous rice. The stir-fried eel & pork belly were fragrant and satisfying, and the scallion oil noodles simple yet comforting. To finish, the sesame ball tangyuan was a lovely dessert - super chewy texture in osmanthus rice wine.
The service was warm and attentive, and the space feels modern yet cozy in a charming corner of Lincoln Park. A true hidden gem for authentic Shanghainese cooking!
Atmosphere: 5
Food: 5
Service: 5
We enjoyed the delicious food here😊
Atmosphere: 5
Food: 5
Service: 5
Fresh, flavorful large portions served family style made for such a wonderful experience. Everything tasted so good and the service was on point, our servers made sure we had tea, water and drinks!
Atmosphere: 5
Food: 5
Service: 5
A true gem for dinner. Excellent service. Large selection of pan Asian food from sushi to Shanghai rice cakes. Great for a romantic/ casual/ family friendly night!
Atmosphere: 5
Food: 5
Service: 5
my girlfriend lived it.
Atmosphere: 4
Food: 5
Service: 5
Shine is a phenomenal staple to the Lincoln Park community. They execute many dishes well at fair prices. The Chicken Katsu, Chilean Sea Bass appetizer are stand outs - along with many American-style Asian dishes
Atmosphere: 5
Food: 5
Service: 5
My fav！
Food very fresh and good.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Great option for sushi, most dishes I've had were great. Prices are really reasonable.
Atmosphere: 5
Food: 5
Service: 4
One of the best places for fresh sushi! Even through delivery the quality has always been amazing.
Food: 5
Absolutely phenomenal I was well attended to and the food was spectacular I’m so happy I was able to stop in for a good meal
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sapporo Maki, Crab Rangoon 4
I've been coming to Shine for several years now. I have never been disappointed by ANY sushi or roll I have chosen.
They are innovative and their fish is ALWAYS fresh.
BEST sushi restaurant in Chicago!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sapporo Maki
ought our Chinese New Year dinner here. Really good and authentic Shanghainese cuisine!
Food: 5
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