Amazing staff and super clean location. Adrianne is phenomenal and goes above and beyond to assist the customers. She is much needed in the company; a terrific asset. I am so pleased to have met her!
Atmosphere: 5
Food: 5
Service: 5
Alex Mathew
Very very rude
Alexandra Rodriguez
Consistency lacks on the weekends. Drinks are made very poorly.
Food: 1
Service: 1
Jennifer
Terrible we were told to let it rest over a cookie with a freaking attitude !!! All I did was ask about my cookie cause we got our two coffees made before our cookie was done . No one was behind us when ordered . Cashier didn’t say my cookie would be wrapped in plastic I didn’t care if it wasn’t . So I mentioned to barista with coffee about my cookie she said they are working on it . I’m like to my sister in law they decorating it. So we stood there politely and waited and my sister in law turned to the worker and was about to say something and she just said give it a break . We stood there in shock like what just happened . So when I got my cookie I politely said thank you and she did not respond at all but an attitude . The workers need to explain to us because I would have taken it in a napkins from the cashier but I’m going to Dunkin or Panera for now on when I’m Chicago at hospital and I come every month !
Evelyn Brown
Love this placeee
Della Griffin
I order mobile pickup from here often and they always write a nice note on my cup 😊
R C
It was clean when I entered and they were managing the morning rush. I had a mobile order and it was ready when I arrived. They followed my customized order.
Atmosphere: 5
Food: 5
Service: 5
Daniel Gomez
Normal Starbucks, nothing special
Atmosphere: 4
Food: 4
Service: 4
Mark T
What an experience. Glad they were having fun, cause everyone else got to sit back and JUST WAIT. If I could give a negative service star, I would.
Atmosphere: 1
Service: 1
Ryan Ersland
If I had more, thumbs, I would give this more than two thumbs down. The Hyatt that this is located in is under construction, which is an inconvenience Starbucks is not responsible for. When I tried to find the bathroom, I was told “there is no bathroom“ when I asked where I could go for one the employee shrugged. After asking for a cup of water they told me that they were too busy to help me out even though I have just placed my order. The attitudes of the entire staff were terrible.
Gabby was exceptional and the new strategy is working
SuzyQ
Awful experience at Starbucks Hyatt Hotel at 633 N St Clair St, Chicago.
I ordered and paid for two bagels. I asked that they not be removed from the plastic wrapper as I didn't want them touched by an employee's hands and in the past, a bagel fell out of the bag and onto the floor. I'd had these experiences.
An employee, Black male, said they had to remove the bagels from the plastic wrapper. I told him I did not want the employee's hands touching my food. He continued to say it was their policy.
I then told him and the manager that I've never had this issue at other Starbucks, except the one inside Northwestern Hospital. He immediately got an attidue and we stood there yelling at each other. He yelled. I yelled. He told me I was too aggressive (I wasn't aggressive, I was assertive.}
I retrieved my phone so I could videotape the incident. He told me videotaping wasn't allowed, had me sign for a refund and told me I was banned from Starbucks.
I exited the store and took a video and photo (from the sidewalk) of the employee. I'm contacting Starbucks regional director regarding the ban and requesting this employee be reprimaded and/or terminated. Also, the employee refused to give me the contact information for the regional manager. He would only give me a first name. Unacceptable. He had a nasty attitude. The store manager said nothing.
I spoke with a Starbucks regional manager and she said employees were told to unwrap bagels for healthcode reasons because the wrapper has the expiration date. That makes zero sense. She agreed and said she will instruct employees to leave the food purchase in the wrapper. Duh!
That employee should be fired. He's rude and obnoxious.
Note: I went to another Starbucks and they prepared my order as requested with the bagel wrapper and no issues. See the photo.
William Hippe
This store has 2 radios going, they are loud, obnoxious, terrible music. Not a pleasant experience for the morning hour.
Tessa Anderson
Great customer service!! Started coming here after my Dr visits for a pick me up, the Oatmilk Shaken Espresso is delicious!
Crystal Vestal
Love starbucks coffee but this girl that works there sorry i dinit catch her name but i had just left there to whoever she is she was so rude by not making my drink correct by putting cinnamon so i asked politely if she can remake my drink and all she did was scoop the cinnamon off my coffee when i specifically told her im allergic and still tried to serve it to me and i asked her again! To remake it then she continued to remake it while IGNORING ME like how rude with people with allergies and your still tryna serve them the same drink when the drink dinit have any cinnamon in the first place! like control your attitude and respect allergies so dissapointing
Amazing staff and super clean location. Adrianne is phenomenal and goes above and beyond to assist the customers. She is much needed in the company; a terrific asset. I am so pleased to have met her!
Atmosphere: 5
Food: 5
Service: 5
Very very rude
Consistency lacks on the weekends. Drinks are made very poorly.
Food: 1
Service: 1
Terrible we were told to let it rest over a cookie with a freaking attitude !!! All I did was ask about my cookie cause we got our two coffees made before our cookie was done . No one was behind us when ordered . Cashier didn’t say my cookie would be wrapped in plastic I didn’t care if it wasn’t . So I mentioned to barista with coffee about my cookie she said they are working on it . I’m like to my sister in law they decorating it. So we stood there politely and waited and my sister in law turned to the worker and was about to say something and she just said give it a break . We stood there in shock like what just happened . So when I got my cookie I politely said thank you and she did not respond at all but an attitude . The workers need to explain to us because I would have taken it in a napkins from the cashier but I’m going to Dunkin or Panera for now on when I’m Chicago at hospital and I come every month !
Love this placeee
I order mobile pickup from here often and they always write a nice note on my cup 😊
It was clean when I entered and they were managing the morning rush. I had a mobile order and it was ready when I arrived. They followed my customized order.
Atmosphere: 5
Food: 5
Service: 5
Normal Starbucks, nothing special
Atmosphere: 4
Food: 4
Service: 4
What an experience. Glad they were having fun, cause everyone else got to sit back and JUST WAIT. If I could give a negative service star, I would.
Atmosphere: 1
Service: 1
If I had more, thumbs, I would give this more than two thumbs down. The Hyatt that this is located in is under construction, which is an inconvenience Starbucks is not responsible for. When I tried to find the bathroom, I was told “there is no bathroom“ when I asked where I could go for one the employee shrugged. After asking for a cup of water they told me that they were too busy to help me out even though I have just placed my order. The attitudes of the entire staff were terrible.
Restaurantji Recommends
Gabby was exceptional and the new strategy is working
Awful experience at Starbucks Hyatt Hotel at 633 N St Clair St, Chicago.
I ordered and paid for two bagels. I asked that they not be removed from the plastic wrapper as I didn't want them touched by an employee's hands and in the past, a bagel fell out of the bag and onto the floor. I'd had these experiences.
An employee, Black male, said they had to remove the bagels from the plastic wrapper. I told him I did not want the employee's hands touching my food. He continued to say it was their policy.
I then told him and the manager that I've never had this issue at other Starbucks, except the one inside Northwestern Hospital. He immediately got an attidue and we stood there yelling at each other. He yelled. I yelled. He told me I was too aggressive (I wasn't aggressive, I was assertive.}
I retrieved my phone so I could videotape the incident. He told me videotaping wasn't allowed, had me sign for a refund and told me I was banned from Starbucks.
I exited the store and took a video and photo (from the sidewalk) of the employee. I'm contacting Starbucks regional director regarding the ban and requesting this employee be reprimaded and/or terminated. Also, the employee refused to give me the contact information for the regional manager. He would only give me a first name. Unacceptable. He had a nasty attitude. The store manager said nothing.
I spoke with a Starbucks regional manager and she said employees were told to unwrap bagels for healthcode reasons because the wrapper has the expiration date. That makes zero sense. She agreed and said she will instruct employees to leave the food purchase in the wrapper. Duh!
That employee should be fired. He's rude and obnoxious.
Note: I went to another Starbucks and they prepared my order as requested with the bagel wrapper and no issues. See the photo.
This store has 2 radios going, they are loud, obnoxious, terrible music. Not a pleasant experience for the morning hour.
Great customer service!! Started coming here after my Dr visits for a pick me up, the Oatmilk Shaken Espresso is delicious!
Love starbucks coffee but this girl that works there sorry i dinit catch her name but i had just left there to whoever she is she was so rude by not making my drink correct by putting cinnamon so i asked politely if she can remake my drink and all she did was scoop the cinnamon off my coffee when i specifically told her im allergic and still tried to serve it to me and i asked her again! To remake it then she continued to remake it while IGNORING ME like how rude with people with allergies and your still tryna serve them the same drink when the drink dinit have any cinnamon in the first place! like control your attitude and respect allergies so dissapointing
Atmosphere: 1
Food: 5
Service: 1
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