I will not be going back to this Starbucks and I go everyday!! If I'm paying for my beverage--I should get it the way I want it!! Lite ice means LITE ice--I can get flavored water at home!! When I reminded him I said LITE ice because he put too much in--he gave me an ATTITUDE!!!!!!!! They closed my favorite Starbucks at 111 E. Chestnut and now I have to find another one but I Will Not be going back to this one but I'm sure they don't care!!
Service: 1
Thomas Mahoney
Coffee is always good.Customer service needs work though. But Kara is always super kind to me . Literally order the same thing every day from this location. At least try and fake it a little when it comes to the team’s customer service. No big deal. I’ll still come here daily.
Atmosphere: 4
Food: 4
Service: 2
Carolyn Terry
For the most part the staff is wonderful. If you are a regular customer they even know your order, which is great.
But here's the rub. When the clock hits 8 pm, unless you want to be threatened to be hauled out by the cops, you better keep your eye on the clock. I run a customer based business myself, and at the end of hard days work I like to close up and go home too. - But rude behavior is never called for. And petty threats or just bad customer service anyway you look at it. I guess I can take the $150 per month I spend at Starbucks somewhere else...
Rome Delon
Very disappointed with my experience at this Starbucks. I needed to use the restroom, but the staff told me I had to buy a drink first before they would let me in. I understand businesses have policies, but this felt unwelcoming and inconvenient. Definitely not the kind of customer service I expect from Starbucks.
Latoya I
Super nice location! We visited every day that we we were in town. I tried the Cran-Merry orange lemonade, which was delicious!
Atmosphere: 5
Food: 5
Service: 5
Jasmine Ransom
Normally my experience here is great however I placed a mobile pick up on my way to work and someone accidentally took my order. No biggie, right? No! I called the store to explain what happen in hopes of them replacing my drink so that I can walk back to pick it up. This wasn’t the case… I was literally integrated over a $5 cup of coffee! The manger I spoke with was extremely rude and asked me multiple times why I didn’t wait to have my coffee remade after I explained multiple times I couldn’t wait bc that would have made me late for work. Really disappointed because the staff is extremely friendly but I after this experience I have to find another place to get coffee.
Service: 1
Charles H
It’s Starbucks. What makes this different: Nice that they have outdoor seating. This locations seems to move faster than most. I seem to always be able to get a seat.
Wheelchair accessibility: Wheelchair-accessible
Atmosphere: 5
Food: 4
Service: 5
Amjed Husein
Every single Starbucks all over Chicago or anywhere will give cups of ice for free except this place refused and only wanted to give me a tall cup of water
Josh Lampp
Best coffee ever
Atmosphere: 5
Food: 5
Service: 5
Gislaine Khauam
Good coffee, nothing special. A double was very little in a huge glass. Good croissant.
Insanely slow Starbucks. Probably the worst I’ve been to. I’ve given this particular location multiple different tries and every time I “order ahead” my drink is never ready. Which defeats the entire purpose. Mean while there’s employees standing behind the counter on their phones
Pablo Sandoval
Quiet place to drink coffee, good service and relaxed music!
Atmosphere: 5
Food: 5
Service: 5
DAMEN81
Excellent team always saying good
Atmosphere: 5
Service: 5
J Alowibdi
Nice location and perfect view in the middle of nice Chicago.
Atmosphere: 5
Food: 4
Service: 4
Recommended dishes: Frappuccino
Gunz GA
I'm a regular Starbucks user and grab their coffee mugs when I visit cities. I had more than enough points and stated I wanted to use points for the purchase. He used my balance, and I again stated I wanted to use points. He said, "I didn't know," and greeted the next guest.When they were prepping my drink, I noticed they used milk instead of half and half for my Americano. When I mentioned it, they said it says cream on the cup, that's what's in it.I rolled with it but will not be using this location for the remainder of my trip.
I will not be going back to this Starbucks and I go everyday!! If I'm paying for my beverage--I should get it the way I want it!! Lite ice means LITE ice--I can get flavored water at home!! When I reminded him I said LITE ice because he put too much in--he gave me an ATTITUDE!!!!!!!! They closed my favorite Starbucks at 111 E. Chestnut and now I have to find another one but I Will Not be going back to this one but I'm sure they don't care!!
Service: 1
Coffee is always good.Customer service needs work though. But Kara is always super kind to me . Literally order the same thing every day from this location. At least try and fake it a little when it comes to the team’s customer service. No big deal. I’ll still come here daily.
Atmosphere: 4
Food: 4
Service: 2
For the most part the staff is wonderful. If you are a regular customer they even know your order, which is great.
But here's the rub. When the clock hits 8 pm, unless you want to be threatened to be hauled out by the cops, you better keep your eye on the clock. I run a customer based business myself, and at the end of hard days work I like to close up and go home too. - But rude behavior is never called for. And petty threats or just bad customer service anyway you look at it. I guess I can take the $150 per month I spend at Starbucks somewhere else...
Very disappointed with my experience at this Starbucks. I needed to use the restroom, but the staff told me I had to buy a drink first before they would let me in. I understand businesses have policies, but this felt unwelcoming and inconvenient. Definitely not the kind of customer service I expect from Starbucks.
Super nice location! We visited every day that we we were in town. I tried the Cran-Merry orange lemonade, which was delicious!
Atmosphere: 5
Food: 5
Service: 5
Normally my experience here is great however I placed a mobile pick up on my way to work and someone accidentally took my order. No biggie, right? No! I called the store to explain what happen in hopes of them replacing my drink so that I can walk back to pick it up. This wasn’t the case… I was literally integrated over a $5 cup of coffee! The manger I spoke with was extremely rude and asked me multiple times why I didn’t wait to have my coffee remade after I explained multiple times I couldn’t wait bc that would have made me late for work. Really disappointed because the staff is extremely friendly but I after this experience I have to find another place to get coffee.
Service: 1
It’s Starbucks. What makes this different: Nice that they have outdoor seating. This locations seems to move faster than most. I seem to always be able to get a seat.
Wheelchair accessibility: Wheelchair-accessible
Atmosphere: 5
Food: 4
Service: 5
Every single Starbucks all over Chicago or anywhere will give cups of ice for free except this place refused and only wanted to give me a tall cup of water
Best coffee ever
Atmosphere: 5
Food: 5
Service: 5
Good coffee, nothing special. A double was very little in a huge glass. Good croissant.
Atmosphere: 5
Food: 4
Service: 5
Restaurantji Recommends
Insanely slow Starbucks. Probably the worst I’ve been to. I’ve given this particular location multiple different tries and every time I “order ahead” my drink is never ready. Which defeats the entire purpose. Mean while there’s employees standing behind the counter on their phones
Quiet place to drink coffee, good service and relaxed music!
Atmosphere: 5
Food: 5
Service: 5
Excellent team always saying good
Atmosphere: 5
Service: 5
Nice location and perfect view in the middle of nice Chicago.
Atmosphere: 5
Food: 4
Service: 4
Recommended dishes: Frappuccino
I'm a regular Starbucks user and grab their coffee mugs when I visit cities. I had more than enough points and stated I wanted to use points for the purchase. He used my balance, and I again stated I wanted to use points. He said, "I didn't know," and greeted the next guest.When they were prepping my drink, I noticed they used milk instead of half and half for my Americano. When I mentioned it, they said it says cream on the cup, that's what's in it.I rolled with it but will not be using this location for the remainder of my trip.
Atmosphere: 3
Food: 4
Service: 1
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