Starbucks

261 W Cermak Rd, Chicago
(312) 819-3096

Recent Reviews

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Delilah Wilson

Starbucks is still a place of discrimination. I came in and needed to stop in the restroom before I bought a tea. They have a code on the door and when I asked the worker he told me the restrooms were closed for service. I asked the worker where do paying customers go if they need to use the restroom? The worker continue to reply that the restrooms were closed for service. So I asked him what is his recommendation for a paying customer that needs to use the restroom and he told me to go to the library or Walgreens across the street. I turned away out of frustration, but when I looked back, the two workers were giggling. So I walked back over to the counter and said if I were purchasing something right now at this moment, would I be able to use the restroom and he still insisted that the restrooms were closed for service. It was only after I demanded to use the restroom more than six times until the worker finally gave me the code. When I went into the restroom, it was not being serviced. It was fully functional. They just didn’t want me to use the restroom. Of course people would say that I am speculating that I was treated that way because I am a black woman and I can’t prove it, but something tells me that if I was another race and I would’ve casually walked in there asking for the code to the restroom, there would have not been any issues. They literally do not close for another 40 minutes yet the worker still insisted that the restrooms were closed for service because they were about to close. Starbucks you need to do better with training the people that work in your establishment and treating people with dignity regardless of the way they look.

Atmosphere: 1

Service: 1

Lisa

Nothing wrong with the drink I ordered here. But the staff take their job as restroom police a little too seriously. While looking at the menu and deciding on what I wanted to order my child needed use the toilet urgently. I asked for the code so my child can use toilet while I was still deciding on my drink and was told code would not be given until money has been received .

Atmosphere: 5

Service: 1

Iris xu

Come here as a regular customer and this is not the first time I got a venti latte with a grande amount of coffee in the cup.

Raymond Pryor

Very nice and clean good service and a great atmosphere.

Atmosphere: 5

Food: 4

Service: 4

Amor B

VT white mocha $9.47.
He said because we're a part of the Hilton.
Sorry I'm not a part of the Hilton hotel .
I cancel my order and never go back there.

Mary Varnhagen

This location used to provide excellent service, but over the past month, it has become noticeably slower. On Thursday mornings, there are typically only 2 employees working, the other just cleans or something and the pace is very slow, with little sense of urgency despite a long line of customers. While one employee works efficiently, another moves at an unreasonably slow pace, which comes across as inconsiderate.

Carlos Silva

The place is good, classic Starbucks.

Atmosphere: 5

Food: 5

Service: 5

Rachel Manalo

I ordered an iced pumpkin cream chai through mobile order, still wasn’t finished by the given mobile order pick up time on top off not adding the pumpkin foam on top
It tasted like a regular iced chai.

Changshi

really nice serve, nice food and drink

Atmosphere: 5

Food: 5

Service: 5

pakaphan dinchuthai

There aren't many tables.

Atmosphere: 4

Food: 5

Service: 4

Olu_Fikayo

Parking: Friendly helpful staff

Atmosphere: 5

Food: 5

Service: 5

Victoria Faso

I go to Starbucks at least 2x/ week but I recently found this location. This Starbucks location makes my drinks perfect. The staff is super nice and friendly. Especially the short haired girl who was working this morning. She addressed me by my name and asked how my morning was going. Will be going to this location from now on.

Atmosphere: 5

Food: 5

Service: 5

Joseph Gecho

Dragon theme Starbucks Best

Atmosphere: 5

Aracely Capetillo

Very calm and relaxing environment to enjoy a delicious coffee. Friendly and professional staff. The only thing you need is a space with comfortable sofas to invite friends. And enjoy the best place

Atmosphere: 5

Food: 5

Service: 5

Jose Diaz

they sell don't listen when you say light ice you end up with a cup full of ice and the service is horrible

Parking: very busy

Atmosphere: 1

Service: 1

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