quality is inconsistent last yr the same drink was made better now it taste like rubber, had to go home and fix the drink myself
שגיב בוקסר Sagiv Boxer
Not so good.
Atmosphere: 2
Food: 2
Service: 3
DAISY YE
It's terrible. Doesn't Starbucks ever remove out-of-stock items from their website? And shouldn't the store employees have told the customers? The customer service was as terrible as ever, only interested in shifting the blame.
Atmosphere: 1
Food: 1
Service: 1
R. B.
Really kind staff, super clean and I love that they use real glasses if we are drinking it there.
Atmosphere: 5
Food: 5
Service: 5
Jose Ocampo
No so good cold coffee
Daysha B
It is 90° in chicago today. My husband and I came in to BUY a large ice water, in which they were adamant that they do not sell. I told them that I’ve been to many Starbucks locations over the past two decades that either sell or give away cups of ice water— this is the first that has refused. They told me that I had to buy a bottled water, then they could give me a cup of ice for free, but I had to be a “paying customer” to get ice, even though I wanted to BUY the ice water.
Atmosphere: 1
Service: 1
Brittne Wright
HORRIBLE CUSTOMER SERVICE! THEY DONT TAKE APP $3 HANDCRAFTED COUPONS! THEY DONT EVEN CARE TO MAKE A CUSTOMER HAPPY!
Atmosphere: 1
Food: 1
Service: 1
Alejandra Loera
I ordered an iced shaken espresso with oatmilk and chocolate cream cold foam. They forgot the cold foam and it wasn't made with oatmilk.
Atmosphere: 2
Food: 2
Service: 2
Katie Tompson
Walked in and stood there for about 6 minutes without being greeted or anything. Not even a smile or “i’ll be with you in a second”. Nothing. Girl with bad haircut and eyeliner kept making eye contact and just ignoring the line of customers. Why are you making mobile order drinks before helping the customers who walked in store? So dumb. And then FINALLY a male walked from the back and took my order. I asked if there was a bathroom and he said yes with an attitude. I didnt get told the code until he finished whatever he was doing with a nasty attitude. Bathroom was dirty somebody had peed in the corner and there was no soap. Also theres NOT enough seating inside. Had to sit outside on the curb. The misery from the employees rubbed off on everyone in that building. I was in a horrible mood after this experience please get better workers who dont hate their lives ASAP!
Atmosphere: 1
Food: 2
Service: 1
Wendy Mei
Yesterday, my coworkers and I encountered a profoundly unsatisfactory experience with the service and an unprofessional attitude. Despite ordering a cappuccino, my whipped cream was omitted from the order. We politely inquired with the cashier, Adclla, who informed us that we needed to specify the request for whipped cream during the ordering process. However, when I reiterated my request, she became visibly upset and exhibited extreme rudeness towards us, ultimately ejecting us from the establishment. It is noteworthy that this was an unprecedented interaction at our regular establishment. Previously, we had consistently received exceptional service from all staff members, who were courteous and attentive to our needs. They would frequently call my name and bring me my coffee. Unfortunately, our experience with Adclla has rendered our frequent visits to the establishment no longer worthwhile.And she threatened us with police, she is radical.
The person who served me with a racist look is a Chinese man.
Avery C
my friend asked for two cups of water. Cold water. They said that she needed to get a drink before getting the water? a 6-10 dollar drink for probably a 1-2 dollar cup of water. this is unacceptable and so sad. This starbucks is one of the worst ive ever been to.
Atmosphere: 1
Food: 1
Service: 1
Zoey Cao
tried to get two cups of water and was about to hand the staff 10 bucks, told me that only customers can buy water? so my 10 dollars meant nothing? i would have to buy a drink on top of the water? i was so confused and when i walked out the door they were talking about me like i wasn't able to hear them/they thought i was deaf?? anyway, horrible customer service.
Service: 1
Chen Taoyuan
They have no idea how to make coffees
Atmosphere: 1
Food: 1
Service: 1
Ramiro Roman
My daughter that is 9 years old and needs to use the bathroom but was told she had to buy something. That was very sad and inappropriate for them to not allow her to use the restroom
quality is inconsistent last yr the same drink was made better now it taste like rubber, had to go home and fix the drink myself
Not so good.
Atmosphere: 2
Food: 2
Service: 3
It's terrible. Doesn't Starbucks ever remove out-of-stock items from their website? And shouldn't the store employees have told the customers? The customer service was as terrible as ever, only interested in shifting the blame.
Atmosphere: 1
Food: 1
Service: 1
Really kind staff, super clean and I love that they use real glasses if we are drinking it there.
Atmosphere: 5
Food: 5
Service: 5
No so good cold coffee
It is 90° in chicago today. My husband and I came in to BUY a large ice water, in which they were adamant that they do not sell. I told them that I’ve been to many Starbucks locations over the past two decades that either sell or give away cups of ice water— this is the first that has refused. They told me that I had to buy a bottled water, then they could give me a cup of ice for free, but I had to be a “paying customer” to get ice, even though I wanted to BUY the ice water.
Atmosphere: 1
Service: 1
HORRIBLE CUSTOMER SERVICE! THEY DONT TAKE APP $3 HANDCRAFTED COUPONS! THEY DONT EVEN CARE TO MAKE A CUSTOMER HAPPY!
Atmosphere: 1
Food: 1
Service: 1
I ordered an iced shaken espresso with oatmilk and chocolate cream cold foam. They forgot the cold foam and it wasn't made with oatmilk.
Atmosphere: 2
Food: 2
Service: 2
Walked in and stood there for about 6 minutes without being greeted or anything. Not even a smile or “i’ll be with you in a second”. Nothing. Girl with bad haircut and eyeliner kept making eye contact and just ignoring the line of customers. Why are you making mobile order drinks before helping the customers who walked in store? So dumb. And then FINALLY a male walked from the back and took my order. I asked if there was a bathroom and he said yes with an attitude. I didnt get told the code until he finished whatever he was doing with a nasty attitude. Bathroom was dirty somebody had peed in the corner and there was no soap. Also theres NOT enough seating inside. Had to sit outside on the curb. The misery from the employees rubbed off on everyone in that building. I was in a horrible mood after this experience please get better workers who dont hate their lives ASAP!
Atmosphere: 1
Food: 2
Service: 1
Yesterday, my coworkers and I encountered a profoundly unsatisfactory experience with the service and an unprofessional attitude. Despite ordering a cappuccino, my whipped cream was omitted from the order. We politely inquired with the cashier, Adclla, who informed us that we needed to specify the request for whipped cream during the ordering process. However, when I reiterated my request, she became visibly upset and exhibited extreme rudeness towards us, ultimately ejecting us from the establishment.
It is noteworthy that this was an unprecedented interaction at our regular establishment. Previously, we had consistently received exceptional service from all staff members, who were courteous and attentive to our needs. They would frequently call my name and bring me my coffee. Unfortunately, our experience with Adclla has rendered our frequent visits to the establishment no longer worthwhile.And she threatened us with police, she is radical.
Restaurantji Recommends
The person who served me with a racist look is a Chinese man.
my friend asked for two cups of water. Cold water. They said that she needed to get a drink before getting the water? a 6-10 dollar drink for probably a 1-2 dollar cup of water. this is unacceptable and so sad. This starbucks is one of the worst ive ever been to.
Atmosphere: 1
Food: 1
Service: 1
tried to get two cups of water and was about to hand the staff 10 bucks, told me that only customers can buy water? so my 10 dollars meant nothing? i would have to buy a drink on top of the water? i was so confused and when i walked out the door they were talking about me like i wasn't able to hear them/they thought i was deaf?? anyway, horrible customer service.
Service: 1
They have no idea how to make coffees
Atmosphere: 1
Food: 1
Service: 1
My daughter that is 9 years old and needs to use the bathroom but was told she had to buy something. That was very sad and inappropriate for them to not allow her to use the restroom
Atmosphere: 1
Service: 1
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