My girl works at UIC so the location is convenient for her, and she gets coffee twice a day, the last few months Dunkin has gotten more and more business because of this locations repeated poor quality. Disappointing to see such a good company allow a location to hurt its brand on a daily basis
Sydne
I walked in today around 2 PM and wasn’t greeted—just stared at. A girl with a claw clip made my drink, and when I noticed it had no ice, I politely asked if I could get some. She told me I would have to purchase ice… for a drink I already paid for that should come with ice in the first place.
She kept repeating that it was “store policy” to charge for ice. I could understand that if I was asking for extra ice, or if I was already satisfied with my drink, but I wasn’t. I simply wanted the drink made correctly.
Then a guy joined the conversation and also kept repeating “it’s store policy” without offering any real explanation or solution. I still don’t understand how it can be store policy to not fix a drink that was made incorrectly, especially when ice is a standard part of that drink.
Would not give me ice, made me drink some and then poured ice into the cup. It was just a bit extra for Starbucks. Avoid this location it’s not worth the hostility.
Overall, the customer service was unprofessional and dismissive.
Atmosphere: 1
Food: 3
Service: 1
Pennie C
The staff there were extremely unprofessional and have a very poor attitude. I will never go there again.
Atmosphere: 1
Food: 1
Service: 1
Kailene Cummins
Nice workers, usually the same ones, super nice and accommodating while trainer a new member. Plays greats music too
Atmosphere: 5
Food: 5
Service: 5
Jorel Montes
I would not go to this location, the workers have a bad attitude towards providing service to the customers , I prefer to go to the other location across the street .
Atmosphere: 2
Food: 4
Service: 1
Rizwan M
I stopped by this location inside Student Center West for a quick bite and coffee. I ordered a dirty chai latte and the Spinach, Feta & Egg White Wrap. The service was friendly and efficient. I requested that they change their gloves and use clean utensils, and the staff were happy to accommodate, which I really appreciated. My only minor issue was that I asked for easy ice in my drink, but it didn’t come out as requested.
Overall, a convenient spot with attentive staff and quick service.
Atmosphere: 4
Food: 4
Service: 4
Tol Foster
Chaotic and inexperienced staff. Driks take forever so regulars all use mobile and there are just stacks of orders everywhere. Its busy with very poorly managed and trained staff.
Atmosphere: 1
Food: 1
Service: 1
Kennedy Perry
I don’t even write Google reviews like that but this has got to be the worst Starbucks I’ve been to. Two times now I’ve had clumps of undissolved matcha powder in my latte. When I brought it to the baristas attention I was told “it’s just on the sides of the cup”. Then today I spilled half the drink on myself when I went to take a sip because the lid wasn’t on properly
Atmosphere: 1
Food: 5
Service: 1
Stacey Johnson
Nice staff super friendly always greet you with a smile. My order is always right and I never gave to wait long.
Atmosphere: 5
Food: 5
Service: 5
Hazel
worst Starbucks ever. never get full cup. Never. In this picture, I had gotten only one sip. It’s happening again and again, and here I’m writing a review now. I’ll never get a drink from this starbucks again.
Drinks are wrong 90% of the time, make sure you check your order.
Food: 2
Service: 2
David
Hard to put in orders, cashiers don’t know what they’re doing. Mobile orders are never consistent.
Vernetta Atkins
Just in the store, and was waiting for someone to take my order no one said anything, not even we’ll be with you in a moment. Stand there about 6 min. I left.
Service: 2
BRIAN BRENNY
The door still says they have Friday hours but. They are closed. There is no note on door nor any reason why they are not open. Not good Business.
Atmosphere: 5
Food: 2
Service: 2
Ronnie
It is always dirty inside. The floors are unswept and not mopped. The garbage is filled and rarely taken out so much so that garbage overflows. Music is too loud. Bathroom is gross. But the staff are great and offer great customer service.
My girl works at UIC so the location is convenient for her, and she gets coffee twice a day, the last few months Dunkin has gotten more and more business because of this locations repeated poor quality. Disappointing to see such a good company allow a location to hurt its brand on a daily basis
I walked in today around 2 PM and wasn’t greeted—just stared at. A girl with a claw clip made my drink, and when I noticed it had no ice, I politely asked if I could get some. She told me I would have to purchase ice… for a drink I already paid for that should come with ice in the first place.
She kept repeating that it was “store policy” to charge for ice. I could understand that if I was asking for extra ice, or if I was already satisfied with my drink, but I wasn’t. I simply wanted the drink made correctly.
Then a guy joined the conversation and also kept repeating “it’s store policy” without offering any real explanation or solution. I still don’t understand how it can be store policy to not fix a drink that was made incorrectly, especially when ice is a standard part of that drink.
Would not give me ice, made me drink some and then poured ice into the cup. It was just a bit extra for Starbucks. Avoid this location it’s not worth the hostility.
Overall, the customer service was unprofessional and dismissive.
Atmosphere: 1
Food: 3
Service: 1
The staff there were extremely unprofessional and have a very poor attitude. I will never go there again.
Atmosphere: 1
Food: 1
Service: 1
Nice workers, usually the same ones, super nice and accommodating while trainer a new member. Plays greats music too
Atmosphere: 5
Food: 5
Service: 5
I would not go to this location, the workers have a bad attitude towards providing service to the customers , I prefer to go to the other location across the street .
Atmosphere: 2
Food: 4
Service: 1
I stopped by this location inside Student Center West for a quick bite and coffee. I ordered a dirty chai latte and the Spinach, Feta & Egg White Wrap. The service was friendly and efficient. I requested that they change their gloves and use clean utensils, and the staff were happy to accommodate, which I really appreciated. My only minor issue was that I asked for easy ice in my drink, but it didn’t come out as requested.
Overall, a convenient spot with attentive staff and quick service.
Atmosphere: 4
Food: 4
Service: 4
Chaotic and inexperienced staff. Driks take forever so regulars all use mobile and there are just stacks of orders everywhere. Its busy with very poorly managed and trained staff.
Atmosphere: 1
Food: 1
Service: 1
I don’t even write Google reviews like that but this has got to be the worst Starbucks I’ve been to. Two times now I’ve had clumps of undissolved matcha powder in my latte. When I brought it to the baristas attention I was told “it’s just on the sides of the cup”. Then today I spilled half the drink on myself when I went to take a sip because the lid wasn’t on properly
Atmosphere: 1
Food: 5
Service: 1
Nice staff super friendly always greet you with a smile. My order is always right and I never gave to wait long.
Atmosphere: 5
Food: 5
Service: 5
worst Starbucks ever. never get full cup. Never. In this picture, I had gotten only one sip. It’s happening again and again, and here I’m writing a review now. I’ll never get a drink from this starbucks again.
Atmosphere: 3
Food: 1
Service: 1
Restaurantji Recommends
Drinks are wrong 90% of the time, make sure you check your order.
Food: 2
Service: 2
Hard to put in orders, cashiers don’t know what they’re doing. Mobile orders are never consistent.
Just in the store, and was waiting for someone to take my order no one said anything, not even we’ll be with you in a moment. Stand there about 6 min. I left.
Service: 2
The door still says they have Friday hours but. They are closed. There is no note on door nor any reason why they are not open. Not good Business.
Atmosphere: 5
Food: 2
Service: 2
It is always dirty inside. The floors are unswept and not mopped. The garbage is filled and rarely taken out so much so that garbage overflows. Music is too loud. Bathroom is gross. But the staff are great and offer great customer service.
Parking: Plenty
Atmosphere: 1
Food: 5
Service: 5
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