I used to really love this Starbucks location. At first, the staff were friendly, and I was a regular customer who enjoyed coming here. Unfortunately, my experience has changed significantly since around September of last year till now.
On one visit, MORNING SHIFT!!!!!!!! I ordered a caffe latte. When I received my drink, it had an excessive amount of milk and very little coffee. I politely explained this and asked if they could reduce the milk slightly. Instead of handling the situation professionally, the manager responded in a rude and mocking manner, raising their voice and exaggerating their words, saying something like, spelled at the me like Weee caan't do it . You oooorderrrd caffeeeee lattteeeeee itttt haveeee toooo beee millllllk. ifffff yoooou waaant toooo moreee cofffeee buyyyy itttt 89 centttttt.
I explained calmly that I understood what a latte is, but the balance of milk was too much for my taste. Eventually, they added one extra shot, but then made an uncomfortable comment along the lines of, “We can’t give you a free shot again. Why do you always do that?” This felt unfair and disrespectful, especially since I was simply asking for a reasonable adjustment and had not demanded anything for free.
As an international customer, I already try my best to communicate clearly and respectfully. Being spoken to in that tone made me feel embarrassed and unwelcome. What made it worse is that I am a regular customer who supports this location consistently.
I believe Starbucks should represent professionalism, kindness, and respect toward all customers. Sadly, this experience did not reflect those values. I hope management will take customer service more seriously and ensure that all customers, regardless of background, are treated with courtesy and respect.
Service: 1
Monica Vela
I wish this store had better communication. After putting in an order via the app, I arrived early to wait. I never heard my name so after twenty minutes I walked up to ask about my order only to realize I had a note that they ran out of ingredients for my drink. After confirming my new drink order, I waited for my food order for another twenty minutes but it just so happens my order was called out for a “Bobby”.
Atmosphere: 2
Food: 3
Service: 1
Michelle Buchanan
The staff and of course the supervisor of this location are clueless about providing good and quality service. I made a complaint about how the staff made me feel invisible. I came back to this location because the store nearest my place of employment is never open on time. A dark skinned female whose name I can’t pronounce informed me that I was barred from entering the store! 😂 This person had the audacity to say that I caused a scene in their store! If I had why would I return. Starbucks supports ignorant and rude and disrespectful employees! Demons making coffee smh!
Food: 1
Service: 1
Svitlana Shchedrina
Relaxing Afternoon Spot I often stop by this Starbucks after lunch. It’s always calm, cozy, and clean — a perfect place to enjoy a coffee and take a short break.
Atmosphere: 5
Food: 5
Service: 5
Ms. Wright
Starbucks strives to create a welcoming and inclusive environment, with a strong focus on fostering human connection and community engagement.
This 5-star ⭐️ rating is based on my positive experience meeting ⭐️Tott⭐️. I have stopped at this location (Grand & Ogden) several times and each time she is professional, welcoming, knowledgeable, and engaging. There have been times when I was indecisive of what to order but she patiently asked what I liked and offered suggestions and the drinks consistently exceeded expectation. I have observed her connection with other customers such as greeting them by name, or acknowledging her familiarity with their drink of preference.
⭐️Tott⭐️ is an amazing people person, amazing barista by far, and someone who leads in the role of providing excellent customer satisfaction. She is the reason I am a returning customer.
All the best, Tott!
Brittany McCray
There’s a woman here with locs working today around 4:30. She is AMAZING, I hope she’s a manager, getting a raise or on her way to running her is franchise.
Atmosphere: 5
Food: 5
Service: 5
Shay
Girl with the pink hair. Didn’t even greet me, just took my order. She looked miserable working there… Starbucks is known to have the happiest workers, whether they’re having a bad day or not.
Service: 1
Melissa Lopez
I understand the policy, but I have been a target customer for over 15 years have always stayed in the gold status. My son goes to school literally a block away and I come in from the suburbs. I stopped at a Starbucks, not even 3 miles away and clearly the lady saw that my cup was still cold and halfway full. Now driving an hour I asked to stop to use the bathroom and she said it’s only for pain customers. I am a pain customer. I could see if I walk in with nothing. She was rude and contras cellaring. I hate the way that Starbucks is now their values have gone down the toilet. Super frustrated I will not be stopping at Starbucks anymore. Learn to value your customer..
Liliana Perez
I used to love this place and the customer service, however a new employee who is Caucasian and old has been so very rude and gave me a drink with lemonade even though I’m allergic. I kindly asked her to remake it and she refused and said that she didn’t make it with lemonade although the hives on my neck say otherwise. I wasted a drink and my breath on someone who was so rude.
karen wow
I’m writing to formally express my disappointment with the treatment my friend and I received at one of your locations, specifically involving an employee named Nick.
During our visit, my friend became ill after consuming something—possibly from your store—and had to use the restroom. While she was inside, Nick repeatedly banged on the door and was incredibly rude, despite the fact that no one was waiting to use the restroom. This behavior felt completely unnecessary and intrusive, especially considering she had purchased an item and was a paying customer.
We understand there may be new policies in place, but the lack of empathy and respect shown was unacceptable. It felt like we were being unfairly targeted, possibly due to our age—as high school customers—or even our race. That kind of treatment is hurtful and discriminatory.
We were not causing any disruption; we were simply trying to enjoy our drinks and deal with an unfortunate situation as discreetly as possible. Instead, we were met with judgmental stares and a general feeling of being unwelcome from several staff members, not just Nick.
As loyal customers who support Starbucks with our hard-earned money, we expect to be treated with basic decency and respect. I would appreciate a response to this matter, and I am prepared to escalate the issue to corporate if necessary.
All of a sudden they are treating students poorly because of the new policy, no matter if you have purchased something. We are young adults and by now they should understand another persons action shouldn’t discriminate all the other students. Also it seems like they feel a certain way because of our ethnicity and that’s not okay. This is 2025 grow up.
Marcelo Aguilar II
The workers were racist and rude
Paige Hogan
The staff was super kind to me when my order was left behind. Tat especially was super nice!
I used to really love this Starbucks location. At first, the staff were friendly, and I was a regular customer who enjoyed coming here. Unfortunately, my experience has changed significantly since around September of last year till now.
On one visit, MORNING SHIFT!!!!!!!! I ordered a caffe latte. When I received my drink, it had an excessive amount of milk and very little coffee. I politely explained this and asked if they could reduce the milk slightly. Instead of handling the situation professionally, the manager responded in a rude and mocking manner, raising their voice and exaggerating their words, saying something like, spelled at the me like Weee caan't do it . You oooorderrrd caffeeeee lattteeeeee itttt haveeee toooo beee millllllk. ifffff yoooou waaant toooo moreee cofffeee buyyyy itttt 89 centttttt.
I explained calmly that I understood what a latte is, but the balance of milk was too much for my taste. Eventually, they added one extra shot, but then made an uncomfortable comment along the lines of, “We can’t give you a free shot again. Why do you always do that?” This felt unfair and disrespectful, especially since I was simply asking for a reasonable adjustment and had not demanded anything for free.
As an international customer, I already try my best to communicate clearly and respectfully. Being spoken to in that tone made me feel embarrassed and unwelcome. What made it worse is that I am a regular customer who supports this location consistently.
I believe Starbucks should represent professionalism, kindness, and respect toward all customers. Sadly, this experience did not reflect those values. I hope management will take customer service more seriously and ensure that all customers, regardless of background, are treated with courtesy and respect.
Service: 1
I wish this store had better communication. After putting in an order via the app, I arrived early to wait. I never heard my name so after twenty minutes I walked up to ask about my order only to realize I had a note that they ran out of ingredients for my drink. After confirming my new drink order, I waited for my food order for another twenty minutes but it just so happens my order was called out for a “Bobby”.
Atmosphere: 2
Food: 3
Service: 1
The staff and of course the supervisor of this location are clueless about providing good and quality service. I made a complaint about how the staff made me feel invisible. I came back to this location because the store nearest my place of employment is never open on time. A dark skinned female whose name I can’t pronounce informed me that I was barred from entering the store! 😂 This person had the audacity to say that I caused a scene in their store! If I had why would I return. Starbucks supports ignorant and rude and disrespectful employees! Demons making coffee smh!
Food: 1
Service: 1
Relaxing Afternoon Spot
I often stop by this Starbucks after lunch. It’s always calm, cozy, and clean — a perfect place to enjoy a coffee and take a short break.
Atmosphere: 5
Food: 5
Service: 5
Starbucks strives to create a welcoming and inclusive environment, with a strong focus on fostering human connection and community engagement.
This 5-star ⭐️ rating is based on my positive experience meeting ⭐️Tott⭐️. I have stopped at this location (Grand & Ogden) several times and each time she is professional, welcoming, knowledgeable, and engaging. There have been times when I was indecisive of what to order but she patiently asked what I liked and offered suggestions and the drinks consistently exceeded expectation. I have observed her connection with other customers such as greeting them by name, or acknowledging her familiarity with their drink of preference.
⭐️Tott⭐️ is an amazing people person, amazing barista by far, and someone who leads in the role of providing excellent customer satisfaction. She is the reason I am a returning customer.
All the best, Tott!
There’s a woman here with locs working today around 4:30. She is AMAZING, I hope she’s a manager, getting a raise or on her way to running her is franchise.
Atmosphere: 5
Food: 5
Service: 5
Girl with the pink hair. Didn’t even greet me, just took my order. She looked miserable working there… Starbucks is known to have the happiest workers, whether they’re having a bad day or not.
Service: 1
I understand the policy, but I have been a target customer for over 15 years have always stayed in the gold status. My son goes to school literally a block away and I come in from the suburbs. I stopped at a Starbucks, not even 3 miles away and clearly the lady saw that my cup was still cold and halfway full. Now driving an hour I asked to stop to use the bathroom and she said it’s only for pain customers. I am a pain customer. I could see if I walk in with nothing. She was rude and contras cellaring. I hate the way that Starbucks is now their values have gone down the toilet. Super frustrated I will not be stopping at Starbucks anymore. Learn to value your customer..
I used to love this place and the customer service, however a new employee who is Caucasian and old has been so very rude and gave me a drink with lemonade even though I’m allergic. I kindly asked her to remake it and she refused and said that she didn’t make it with lemonade although the hives on my neck say otherwise. I wasted a drink and my breath on someone who was so rude.
I’m writing to formally express my disappointment with the treatment my friend and I received at one of your locations, specifically involving an employee named Nick.
During our visit, my friend became ill after consuming something—possibly from your store—and had to use the restroom. While she was inside, Nick repeatedly banged on the door and was incredibly rude, despite the fact that no one was waiting to use the restroom. This behavior felt completely unnecessary and intrusive, especially considering she had purchased an item and was a paying customer.
We understand there may be new policies in place, but the lack of empathy and respect shown was unacceptable. It felt like we were being unfairly targeted, possibly due to our age—as high school customers—or even our race. That kind of treatment is hurtful and discriminatory.
We were not causing any disruption; we were simply trying to enjoy our drinks and deal with an unfortunate situation as discreetly as possible. Instead, we were met with judgmental stares and a general feeling of being unwelcome from several staff members, not just Nick.
As loyal customers who support Starbucks with our hard-earned money, we expect to be treated with basic decency and respect. I would appreciate a response to this matter, and I am prepared to escalate the issue to corporate if necessary.
Restaurantji Recommends
All of a sudden they are treating students poorly because of the new policy, no matter if you have purchased something. We are young adults and by now they should understand another persons action shouldn’t discriminate all the other students. Also it seems like they feel a certain way because of our ethnicity and that’s not okay. This is 2025 grow up.
The workers were racist and rude
The staff was super kind to me when my order was left behind. Tat especially was super nice!
Terrible customer service
Didn't have food but the coffee is great.!
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