Great experience at this location! One of my favorite starbucks locations!
Atmosphere: 5
Food: 5
Service: 5
Aamir Babul
Coffee has gone significantly downhill in the last 2 months. I work in the tower and am a regular visitor, I’m not sure what changed since about the holidays but since then they have messed up every drink.
Food: 1
Frank Williams
Young lady (black hair/tattoo right arm) was very rude and unprofessional during our order experience.
Atmosphere: 2
Food: 3
Service: 1
Lauren Keating
The nicest woman was working on Sunday, Nov. 30th! Thanks for the coffee and the great customer service! :)
Service: 5
Mansi Pandey
Multiple times don’t get coffee right
Jameka Peterson
I went into this place to order my drink and when the worker got my drink wrong and i brought it back she proceeded to tell my supervisor i was being rude to her so i advise if anyone is working around this Starbucks please don’t bring your drink back if they get it wrong because the worker will proceed to harass you at your workplace.
Isabella Gill
They got every drink on our order wrong. Staff did not ask clarifying questions and were rushed.
Atmosphere: 2
Food: 2
Service: 2
Nele Radons
Spent this past week at Willis for a company training event, and the staff was incredibly personable and helpful. Knowing this location has a pretty steady flow of customers/regulars, and being a former Starbucks partner myself, I can only imagine how difficult it can be to maintain a positive composure all the time (especially during peak hours downtown). Yet they were still always accommodating. One partner in particular even made an effort to remember how to pronounce my name, which was incredibly sweet considering I was just running in/out to grab my mobile order: tysm, I’m sorry I didn’t catch your name, but this is my unofficial “POQ” vote for you 🤭.
Atmosphere: 5
Food: 5
Service: 5
Daniel Fehrenbach
Workers are constantly just shouting about. The environment is quite jarring and the ambient volume is off the charts.
Atmosphere: 2
Service: 3
Nancy Silva
I went to this Starbucks today and what a disappointment! Everything was dirty, the tables were dirty, the floor was disgusting... and there were flies on the tables. What happened? Be more careful.
Out of 3 popular items that we selected, two were not available. So we left for another nearby Starbucks
Atmosphere: 5
Food: 2
Service: 4
Pia Hachizutocho
Never miss my coffee time I never try iced hazelnut oat shaken espresso and I love it, mild n healthier for my empty tummy since this morning
Atmosphere: 5
Food: 5
Service: 5
Abby H
Third time I’ve had to wait in store 30+ minutes past pickup time, I’m never coming back to this location. Staff is always nice and I understand the early morning volume, but they need a new system - accurate wait times, a cap to mobile orders, a better way of tracking orders… something.
Sayvon McLeod
Amber was my cashier and was extremely rude didn’t really listen and seemed to be overwhelmed by my presence. The other employees are usually great, and I enjoy this location however this experience was atrocious. I spend my already minuscule breaks coming to this location and got horrific customer service smh. Time is 10:05 AM May 2nd 2025. Ordered 2 drinks the same way ended up paying for one despite repeated attempts to say2. Also was dissatisfied when I was drilled about providing a name for my order when I said 3 times I was going to scan my app to get stars. If I see her I will turn around
Atmosphere: 5
Food: 5
Service: 5
JenX Official
Nice little Starbucks in the bottom of the Sears Tower. Seating available in the hall outside the cafe (inside the tower). Looks like there is an indoor shopping center there now too. Busy, but to be expected and I don't mind the wait. :)
Great experience at this location!
One of my favorite starbucks locations!
Atmosphere: 5
Food: 5
Service: 5
Coffee has gone significantly downhill in the last 2 months. I work in the tower and am a regular visitor, I’m not sure what changed since about the holidays but since then they have messed up every drink.
Food: 1
Young lady (black hair/tattoo right arm) was very rude and unprofessional during our order experience.
Atmosphere: 2
Food: 3
Service: 1
The nicest woman was working on Sunday, Nov. 30th! Thanks for the coffee and the great customer service! :)
Service: 5
Multiple times don’t get coffee right
I went into this place to order my drink and when the worker got my drink wrong and i brought it back she proceeded to tell my supervisor i was being rude to her so i advise if anyone is working around this Starbucks please don’t bring your drink back if they get it wrong because the worker will proceed to harass you at your workplace.
They got every drink on our order wrong. Staff did not ask clarifying questions and were rushed.
Atmosphere: 2
Food: 2
Service: 2
Spent this past week at Willis for a company training event, and the staff was incredibly personable and helpful. Knowing this location has a pretty steady flow of customers/regulars, and being a former Starbucks partner myself, I can only imagine how difficult it can be to maintain a positive composure all the time (especially during peak hours downtown). Yet they were still always accommodating. One partner in particular even made an effort to remember how to pronounce my name, which was incredibly sweet considering I was just running in/out to grab my mobile order: tysm, I’m sorry I didn’t catch your name, but this is my unofficial “POQ” vote for you 🤭.
Atmosphere: 5
Food: 5
Service: 5
Workers are constantly just shouting about. The environment is quite jarring and the ambient volume is off the charts.
Atmosphere: 2
Service: 3
I went to this Starbucks today and what a disappointment! Everything was dirty, the tables were dirty, the floor was disgusting... and there were flies on the tables. What happened? Be more careful.
Atmosphere: 1
Service: 1
Restaurantji Recommends
Out of 3 popular items that we selected, two were not available. So we left for another nearby Starbucks
Atmosphere: 5
Food: 2
Service: 4
Never miss my coffee time
I never try iced hazelnut oat shaken espresso and I love it, mild n healthier for my empty tummy since this morning
Atmosphere: 5
Food: 5
Service: 5
Third time I’ve had to wait in store 30+ minutes past pickup time, I’m never coming back to this location. Staff is always nice and I understand the early morning volume, but they need a new system - accurate wait times, a cap to mobile orders, a better way of tracking orders… something.
Amber was my cashier and was extremely rude didn’t really listen and seemed to be overwhelmed by my presence. The other employees are usually great, and I enjoy this location however this experience was atrocious. I spend my already minuscule breaks coming to this location and got horrific customer service smh. Time is 10:05 AM May 2nd 2025. Ordered 2 drinks the same way ended up paying for one despite repeated attempts to say2. Also was dissatisfied when I was drilled about providing a name for my order when I said 3 times I was going to scan my app to get stars. If I see her I will turn around
Atmosphere: 5
Food: 5
Service: 5
Nice little Starbucks in the bottom of the Sears Tower. Seating available in the hall outside the cafe (inside the tower). Looks like there is an indoor shopping center there now too. Busy, but to be expected and I don't mind the wait. :)
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