I walked in there to pick up a subway. I had to use the restroom but they barricaded the hallway so you cannot use the restroom. I was told to go across the street to the jewel by this person who could barely speak English. Thank goodness there are lots of other subways around because this one is definitely off my list.
Jason Todd
I've never had such a bizarre experience at a fast food place in my life.I placed an online order through the subway app on a Monday at 3:00. Once I got the notification saying it was ready for pickup I walked over to get it (took about 3 min). When I walked in the front door, I realized that I was the only customer inside and that they had just mopped the floor. I did think that it was kind of strange that they would mop in the middle of the day, but I stayed on the mat next to the door because I didn't want to mess it up while I waited to get my food. The older male employee behind the counter looked up and saw me but didn't say a word. Then another younger male employee stuck his head over the chip display in the back of the store and started yelling at me. I could not understand a word he was saying, and I apologized and told him as much. However, he just kept on yelling; he didn't slow down, I don't think he repeated himself, and gestured very vaguely but not helpfully. Eventually, I had no choice but to try to talk over him to say that I was there because I had a pickup order that had already been paid for and supposedly prepared. He kept yelling but did eventually go around behind the counter and picked up a bag with my name on it. I walked over grabbed it and couldn't get out of there fast enough.I have no idea what was happening, or what the employees were so upset about. My only explanation is that maybe they were trying to close early without management's approval? Because why else would they try to frighten a customer out the door when they knew that someone would be coming to pick up an order in the middle of the day on a weekday???Having read other reviews on this Subway, and after talking to some of my coworkers who have had similarly bad experiences with those same two employees, I don't think anyone should be patronizing this Subway, and frankly it either needs to be restaffed or shut down.
Atmosphere: 1
Food: 2
Service: 1
mateo f.
there's just something wrong with the middle-aged guy who's working there.... takes forever just to make a sandwich even when i put in an order from ubereats. the food is good but like duh, how do you mess up a sandwich especially when its made in front of you. just slow, unclear, & looks like he's off of something. he's not all there truly.
George Papadakis
Walked in for the first time and was told cash only. Didn’t have much cash on me but figured I would at least try the $5 cookie. They were also out of cookies so had to leave.
Service: 1
Roheed Amk
Bad and not fresh meat
Juan
Guy working at the counter does not change gloves. He will touch the computer and also the credit card reader and proceed with next customer without changing gloves. as he was making my footlong he got a call and decide to answer, not a problem with that but he wanted to put toppings on my sandwich with dirty gloves is just very unsanitary.
Larry Martin
Parking is easy. Clean but the bathroom is “out of service”. Many restaurants are not letting paying customers to wash their hands or use the bathroom.How do the employees go?
Atmosphere: 1
Food: 3
Service: 1
Patel Tirth
Price in menu 7.99 and charge me 8.29 thenWe order 2 footlonge egg and cheese they put egg inside only 3 but everyone put 4 eggHe cheat us.
Atmosphere: 1
Food: 1
Service: 1
Jacob Tschoepe
Worse subway ever. Absolutely terrible service, do not go here. Wanted extra veggies and the guy kept saying no. They were lucky I even decided to pay.
Atmosphere: 1
Food: 1
Service: 1
Mint Melody
The guy who prep the food was very smelly.I placed the order through the app, and they don’t have cancellation option.
Closed way earlier than stated online or on the door of the business.
Alana Rasmussen
THEY CLOSE AT 9PM!!!! Their hours are wrong on Google and the app!!! Somehow you can still make a mobile order on the app after they close. Nobody seems to care enough to change the hours and you won’t easily get a refund from either the store or corporate subway? So basically call them before you order…
Atmosphere: 5
Food: 5
Service: 1
Mark D
Employees are friendly, but why are restaurants in Chicago, including this one, allowed to block off their bathrooms? That should be illegal. Well I'm not coming back anyway.
Atmosphere: 2
Food: 3
Service: 4
Manuel Crespo
The bathrooms were blocked off to the customers, this franchise store refused to accept SUBWAY COUPONS, THEY HAVE NO MANNERS, THEY THINK THEIR DOING ME A FAVOR. MY MONEY SPEENDS EVERY WHERE BUT NEVER AT THIS STORE AGAIN... ?????
Atmosphere: 1
Food: 1
Service: 1
Tuuguu B.
Supposed to close at 9:30 but closed at 8:40 pm on Friday night , maybe they shut it down and fire whoever was inside.
I walked in there to pick up a subway. I had to use the restroom but they barricaded the hallway so you cannot use the restroom. I was told to go across the street to the jewel by this person who could barely speak English. Thank goodness there are lots of other subways around because this one is definitely off my list.
I've never had such a bizarre experience at a fast food place in my life.I placed an online order through the subway app on a Monday at 3:00. Once I got the notification saying it was ready for pickup I walked over to get it (took about 3 min). When I walked in the front door, I realized that I was the only customer inside and that they had just mopped the floor. I did think that it was kind of strange that they would mop in the middle of the day, but I stayed on the mat next to the door because I didn't want to mess it up while I waited to get my food. The older male employee behind the counter looked up and saw me but didn't say a word. Then another younger male employee stuck his head over the chip display in the back of the store and started yelling at me. I could not understand a word he was saying, and I apologized and told him as much. However, he just kept on yelling; he didn't slow down, I don't think he repeated himself, and gestured very vaguely but not helpfully. Eventually, I had no choice but to try to talk over him to say that I was there because I had a pickup order that had already been paid for and supposedly prepared. He kept yelling but did eventually go around behind the counter and picked up a bag with my name on it. I walked over grabbed it and couldn't get out of there fast enough.I have no idea what was happening, or what the employees were so upset about. My only explanation is that maybe they were trying to close early without management's approval? Because why else would they try to frighten a customer out the door when they knew that someone would be coming to pick up an order in the middle of the day on a weekday???Having read other reviews on this Subway, and after talking to some of my coworkers who have had similarly bad experiences with those same two employees, I don't think anyone should be patronizing this Subway, and frankly it either needs to be restaffed or shut down.
Atmosphere: 1
Food: 2
Service: 1
there's just something wrong with the middle-aged guy who's working there.... takes forever just to make a sandwich even when i put in an order from ubereats. the food is good but like duh, how do you mess up a sandwich especially when its made in front of you. just slow, unclear, & looks like he's off of something. he's not all there truly.
Walked in for the first time and was told cash only. Didn’t have much cash on me but figured I would at least try the $5 cookie. They were also out of cookies so had to leave.
Service: 1
Bad and not fresh meat
Guy working at the counter does not change gloves. He will touch the computer and also the credit card reader and proceed with next customer without changing gloves. as he was making my footlong he got a call and decide to answer, not a problem with that but he wanted to put toppings on my sandwich with dirty gloves is just very unsanitary.
Parking is easy. Clean but the bathroom is “out of service”. Many restaurants are not letting paying customers to wash their hands or use the bathroom.How do the employees go?
Atmosphere: 1
Food: 3
Service: 1
Price in menu 7.99 and charge me 8.29 thenWe order 2 footlonge egg and cheese they put egg inside only 3 but everyone put 4 eggHe cheat us.
Atmosphere: 1
Food: 1
Service: 1
Worse subway ever. Absolutely terrible service, do not go here. Wanted extra veggies and the guy kept saying no. They were lucky I even decided to pay.
Atmosphere: 1
Food: 1
Service: 1
The guy who prep the food was very smelly.I placed the order through the app, and they don’t have cancellation option.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Closed way earlier than stated online or on the door of the business.
THEY CLOSE AT 9PM!!!! Their hours are wrong on Google and the app!!! Somehow you can still make a mobile order on the app after they close. Nobody seems to care enough to change the hours and you won’t easily get a refund from either the store or corporate subway? So basically call them before you order…
Atmosphere: 5
Food: 5
Service: 1
Employees are friendly, but why are restaurants in Chicago, including this one, allowed to block off their bathrooms? That should be illegal. Well I'm not coming back anyway.
Atmosphere: 2
Food: 3
Service: 4
The bathrooms were blocked off to the customers, this franchise store refused to accept SUBWAY COUPONS, THEY HAVE NO MANNERS, THEY THINK THEIR DOING ME A FAVOR. MY MONEY SPEENDS EVERY WHERE BUT NEVER AT THIS STORE AGAIN... ?????
Atmosphere: 1
Food: 1
Service: 1
Supposed to close at 9:30 but closed at 8:40 pm on Friday night , maybe they shut it down and fire whoever was inside.